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Income Travel Insurance Review

Get travel coverage for your pre-existing medical conditions with Income's Enhanced PreX plans.

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By

Zyane Tan

Updated

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Income is one of the few insurers in Singapore that provides comprehensive travel insurance policies for pre-existing conditions, namely asthma, eczema, diabetes, high blood pressure and heart disease.

As long as you purchase its Enhanced PreX plans, you can travel with peace of mind knowing that you’ll be adequately covered on your trip, even with pre-existing medical conditions.

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Name Product Medical Cover Cancellation Cover Baggage Delay With COVID-19 Coverage? Offer
Income Standard Plan Travel Insurance
Income Standard Plan Travel Insurance
Up to $3,000,000
Up to $45,000
Up to $4,000
Yes
A travel insurance plan with a standard array of benefits, ranging from medical and personal accident to trip inconvenience benefits such as trip cancellation, flight delays and baggage loss.
Get quote
View details
Income Enhanced PreX Plan Travel Insurance
Income Enhanced PreX Plan Travel Insurance
Up to $3,000,000
Up to $45,000
Up to $4,000
Yes
Comprehensive coverage designed to address the needs of travellers with stable pre-existing medical conditions, namely asthma, high blood pressure and heart disease.
Get quote
View details
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More about Income Travel Insurance

Established in 1970, Income is the only insurance co-operative in Singapore as well as one of the largest brand names in the local insurance market. Besides travel insurance, Income also offers a broad spectrum of life, health and general insurance.

Income travel insurance offers six policies, three levels of cover each for both Standard and Enhanced PreX plans. Each policy features comprehensive and extensive benefits designed to cater to different needs.

Find out below if there’s a policy that suits your needs and gives you bang for your buck.

What policies can I choose from and how do they compare?

Income offers three packages under its Standard plans: Classic, Deluxe and Preferred. The Standard plans provide a good standard of cover, each with different price points and varying degrees of reimbursement. Here are some of the key items included with each level of standard cover:

Cover feature (Standard)ClassicDeluxePreferred
Emergency overseas medical expenses
  • Up to $1,000,000
  • Up to $1,500,000
  • Up to $3,000,000
Personal accident (death and permanent disablement)
  • Up to $600,000
  • Up to $800,000
  • Up to $1,500,000
Emergency medical evacuation
  • Up to $1,250,000
  • $1,500,000
  • Up to $2,000,000
Cancelled or shortened trip
  • Up to $15,000
  • Up to $30,000
  • Up to $45,000
Personal liability
  • Up to $500,000
  • Up to $1,000,000
  • Up to $1,000,000
Rental vehicle excess
  • Up to $1,500
  • Up to $2,000
  • Up to $2,500
Loss of travel documents
  • Up to $7,500
  • Up to $12,500
  • Up to$20,000
Loss of money
  • Up to $450
  • Up to $600
  • Up to $800
Luggage delay
  • Up to $2,000
  • Up to $2,400
  • Up to $4,000
Loss or damage to luggage and personal belongings
  • Up to $7,500
  • Up to $12,500
  • Up to $20,000
Terrorism cover
  • Up to $600,000
  • Up to $800,000
  • Up to $1,500,000

For those with pre-existing medical conditions, Income also offers Enhanced PreX plans with three levels of cover to address your needs:

Cover feature (Enhanced PreX)BasicSuperiorPrestige
Emergency overseas medical expenses
  • Up to$1,500,000
  • Up to $1,500,000
  • Up to $3,000,000
Personal accident (death and permanent disablement)
  • Up to $800,000
  • Up to $800,000
  • Up to $1,500,000
Emergency medical evacuation
  • Up to $1,500,000
  • Up to $1,500,000
  • Up to $2,000,000
Coverage for pre-existing medical conditions
  • Overseas medical expenses
  • Emergency medical evacuation
  • Overseas medical expenses
  • Emergency medical evacuation
  • Travel inconveniences
  • Overseas medical expenses
  • Emergency medical evacuation
  • Travel inconveniences
Cancelled or shortened trip
  • Up to $30,000
  • Up to $30,000
  • Up to $45,000
Personal liability
  • Up to $1,000,000
  • Up to $1,000,000
  • Up to $1,000,000
Rental vehicle excess
  • Up to $2,000
  • Up to $2,000
  • Up to $2,500
Loss of travel documents
  • Up to $12,500
  • Up to $12,500
  • Up to $20,000
Loss of money
  • Up to $600
  • Up to $600
  • Up to $800
Luggage delay
  • Up to $2,400
  • $2,400
  • Up to $4,000
Loss or damage to luggage and personal belongings
  • Up to $12,500
  • Up to $12,500
  • Up to $20,000
Terrorism cover
  • Up to $800,000
  • Up to $800,000
  • Up to $1,500,000
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For more detailed inclusions and to see what conditions and limits apply to each, we recommend you check the Standard and Enhanced PreX coverage table.

Depending on your needs, you may opt for either per-trip or yearly coverage:

  • Per-trip coverage. This type of travel insurance covers you for one journey to your selected geographical area. For Classic, Deluxe and Preferred plans, each trip is covered up to a maximum of 180 consecutive calendar days. For Enhanced PreX plans, each trip must not exceed 30 consecutive calendar days.
  • Yearly coverage. This policy covers multiple trips made during a 12-month period. For Classic, Deluxe and Preferred plans, each trip is covered up to 90 consecutive calendar days. For Enhanced PreX plans, each trip must not exceed 30 consecutive calendar days.

Each policy is offered with the following options:

  • Individual/group plan. This option provides cover for you and your travelling companions as covered in your certificate of insurance. If you’re travelling as a group, you can purchase coverage together to reduce the hassle of making multiple applications.
  • Family plan. This option covers one or two adults who are spouses or partners at the time of purchase and any number of their legal dependants below 21 years of age. The insured individuals do not need to travel together, but they must be insured under the same policy.

What does an Income travel policy cover?

Here are some common situations Income covers if your policy contains the benefit mentioned:

  • You’re involved in an accident overseas and require emergency medical attention. The cheapest plan covers at least $1,000,000 for emergency medical expenses and up to $3,000,000 for the top-tier plan. It covers all the necessary and reasonable costs of emergency medical, surgical, hospital, dental treatment and ambulance expenses incurred overseas.
  • You fell seriously ill and had to cancel or postpone your trip. If you, your family member or travelling partner is unable to go on the trip as scheduled due to death, serious sickness or serious injury prior to the trip, Income will compensate you for the expenses paid for transportation and accommodation that you’re unable to recover.
  • You get into a car accident with the rental vehicle you hired. If there are any out-of-pocket expenses, you may claim for the excess or deductible up to the limit shown in your plan.
  • The travel agency you’ve booked your trip with becomes insolvent. If you’re unable to proceed with your trip because the travel agency, transport provider or tour operator is no longer operating, you’ll be able to claim for the transport and accommodation expenses that you’ve paid for in advance that you’re unable to get back, up to the limit of your plan. However, you need to have bought the policy at least three days prior to the day you are due to leave.
  • You encountered loss, theft or damage to your belongings. If your baggage or personal belongings are lost or damaged due to an accident or theft while overseas, Income will decide whether to replace, repair or pay a cash equivalent for the loss. However, make sure the incident meets all the conditions listed in the policy wording.
  • You pass away on your trip. In the event of your death during your journey, the necessary expenses incurred by Income’s assistance company for your overseas funeral, cremation or repatriation of your remains back to your home country will be covered.

What doesn’t my policy cover?

There are a number of reasons Income could deny your claim:

  • Your claim arises from a pre-existing medical condition that you’re aware of unless you’re covered under an Enhanced PreX plan.
  • You’re making a claim for an incident that was a result of your deliberate, malicious, unlawful or criminal act or failure to act.
  • You travelled against medical advice.
  • You were under the influence of alcohol or drugs when the incident happened.
  • Your claim arises from or is in any way related to mental or nervous conditions.
  • You lose your luggage due to negligence or left it unattended at a public place.
  • You took part in extreme sports that involve speed, height, danger or a high level of physical exertion.
  • Your trip is cancelled without reason.
  • You travel somewhere else outside the country or region you’ve selected.
  • You’re trying to claim for treatments, such as cosmetic surgery, that are not medically necessary.

Pros and cons of Income travel policy

Benefits

  • Coverage for pre-existing conditions. Income is one of the two insurers in Singapore that offer comprehensive travel insurance (Enhanced PreX plans) for pre-existing medical conditions, such as asthma, high blood pressure and heart disease.
  • Multiple levels of cover and options. Choose from three levels of covers under both Standard and Enhanced PreX plans. Besides per-trip plans, there are also family and yearly policies that cater to different needs.
  • Sports coverage. Income includes medical coverage for adventure and sports, including motorcycling, skiing, scuba diving and whitewater rafting.
  • User-friendly online claim portal. Income has an easy-to-use online claims platform that guides you through your claim process so you won’t miss out on any important detail or document.
  • Worldwide 24-hours emergency assistance. You can contact Income at any time.

Drawbacks

  • High price point. Travel insurance plans offered by Income are comparatively more expensive than similar plans offered by other insurers, such as Allianz and Etiqa.
  • Low coverage for personal accident and death. Compared to other insurers, Income’s personal accident or death benefits are easily outperformed by other similarly priced plans, such as AXA Essential and Aviva Travel Prestige plan.
  • No extreme sports coverage. You won’t be covered for extreme sports, such as mountaineering, skydiving and bungee jumping.

    Apply for Income travel insurance

    If you’ve compared your options and decide that Income’s travel insurance meets your needs, click here to purchase your cover.

    Select the policy type, your travel region, trip duration, individual or family coverage and if you wish to opt for pre-existing medical coverage. Click “Next” to receive a quote and input your personal details to proceed with the purchase online. Take note that Enhanced PreX annual policies are only available at NTCU Income branches.

    You’ll be able to take out cover as long as you (or the insured person) meet the following eligibility criteria:

    • Reside in Singapore (Singapore citizens, permanent residents or foreigners with valid pass)
    • Have a valid Singapore identification document (NRIC/FIN, employment pass, long-term visit pass or student pass)
    • Trip starts and ends in Singapore
    • Bought and fully paid for the policy before the trip commences
    • Over 30 days old

    How do I contact Income?

    If you have any inquiries, you may contact Income directly using the following numbers

    • 24 hour emergency assistance: +65 6338 1222
    • General inquiries (Travel Insurance): +65 6788 1222

    Alternatively, you may also reach out to them by visiting any Income branch or send your inquiry through an online form.

    How to make a claim

    If you need to submit a claim, you can do so from Income’s travel claims portal at any time.

    To be eligible for the claim, make sure to submit it within 30 days of the insured incident. You’ll also need to provide all relevant receipts, reports and documentation along with your claim.

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