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DBS TravellerShield Plus Travel Insurance Review

Enjoy a worry-free holiday with knowing that you're covered for accidents, medical expenses and more.

Updated

Fact checked

A joint travel insurance product offered by DBS and Chubb, TravellerShield Plus offers well-rounded coverage such as overseas medical expenses cover and emergency medical evacuation of up to $1,000,000 for any unforeseen events. In addition, you can also expect extra protection such as adventurous activities cover, golf benefit and rental vehicle excess.

Now with an optional pre-existing medical condition cover add-on, those with stable and controlled conditions such as asthma, diabetes or heart condition can also enjoy their vacation with an ease of mind.

More about DBS Travel Insurance

Known as TravellerShield Plus, DBS’s (or POSB’s) travel insurance is a popular go-to option for Singaporeans, especially DBS and POSB customers. While the travel insurance plan is distributed by DBS, the policy is actually underwritten and provided by Chubb Insurance. This means that if you need to make a claim, you’ll be submitting it through Chubb.

Find out if DBS TravellerShield Plus will be a good fit for your next trip below.

What policies can I choose from and how do they compare?

DBS TravellerShield Plus offers three levels of cover – Classic, Premier, Platinum. The policy details in the table below are general overviews of the main inclusions that come with each level of coverage, such as how much medical coverage you are entitled to, what happens if your trip gets cancelled or if you lose your luggage.

Make sure to refer to their policy wording for more detailed inclusions and understand the conditions and limits that apply to each of them.

Cover FeatureClassicPremierPlatinum
Overseas medical expenses
  • $300,000
  • $500,000
  • $1,000,000
Accidental death and permanent disablement
  • $150,000
  • $200,000
  • $500,000
Public conveyance double cover (Not applicable for insured persons over 70 years old)
  • $300,000 (Adult), $50,000 (Child)
  • $400,000 (Adult), $100,000 (Child)
  • $1,000,000 (Adult), $200,000 (Child)
Emergency medical evacuation
  • $1,000,000
  • $1,000,000
  • $1,000,000
Trip cancellation and curtailment
  • $5,000
  • $10,000
  • $15,000
Personal liability
  • $500,000
  • $1,000,000
  • $1,000,000
Rental vehicle excess
  • N/A
  • $1,000
  • $1,500
Loss of travel documents
  • $3,000
  • $5,000
  • $5,000
Loss or damage to luggage and personal effects
  • $3,000
  • $5,000
  • $8,000
Luggage delay
  • $200 per 6 hours. Capped at $1,200.
  • $200 per 6 hours. Capped at $1,600.
  • $200 per 6 hours. Capped at $2,000.
Jewellery cover
  • $200
  • $800
  • $1,000

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Depending on your needs, you may opt for either single or annual coverage:

  • Single trip coverage. This type of Travel Insurance covers you for one journey to your selected region, up to a maximum of 180 days.
  • Annual multi-trip coverage. Covers all journeys made during the year to your selected region, up to a maximum of 90 days per journey.

Each plan is offered with the following options:

  • Individual plan. Only provides cover for you.
  • Couple plan. Covers for you and your partner who are travelling together on the same journey. For an annual multi-trip couple plan, it provides cover for you and your partner without requiring both of you to travel on the same journey.
  • Family plan. Covers up to two adults and any number of dependents of either of the two adults that depart from and return to Singapore together.

Pre-existing medical condition benefit add-on (Optional)

If you have a pre-existing medical condition, basic travel insurance plans generally list them under their exclusions. This means that you’ll not be covered for any claims that arise from your pre-existing condition.

A pre-existing medical condition is:

  • a chronic medical or physical condition or;
  • an illness or injury that you have received treatment for a specific period (e.g. in the last 12 months)

However, DBS TravellerShield Plus offers an optional pre-existing medical condition benefit add-on which covers for travellers with stable and controlled conditions such as asthma, diabetes, heart conditions and more.

View inclusions for the optional Pre-Ex add-on before committing. Also, note that pre-existing medical benefits cover is unavailable for policies over 30 days.

What does a DBS TravellerShield Plus policy cover?

Here are some common situations TravellerShield Plus covers if your policy contains the benefit mentioned:

  • You get into an accident overseas and require emergency medical attention. Emergency medical covers at least $300,000 for the cheapest plan and up to $1,000,000 for the top tier plan. It covers all necessary and reasonable medical expenses, such as doctor’s fees, hospitalisation costs and medications.
  • You lose your valuables. You’ll be compensated for the loss of money and jewellery that arise from robbery, burglary or theft during your overseas trip, up to the insured limit of your policy. Remember that you’ll need to lodge a police report within 24 hours for the incident to be eligible for claim.
  • Your flight was delayed and you couldn’t arrive at your destination on time. You will be compensated $100 for each full, consecutive 6-hour delay caused by the carrier, up to the insured limit of the benefit.
  • You fell seriously ill a week before your trip. If you’re deemed unfit to make the trip due to a disabling injury, serious sickness and/or disease, you’ll be covered for any unrecoverable loss of cancellation fees, travel deposits and accommodation arrangements that you have paid in advance.
  • You get into an automobile accident to the rental vehicle you have hired. If you become legally liable to pay for a rental vehicle excess due to an accident you’ve caused, you could be facing out-of-pocket expenses that could go up to tens of thousands depending on the severity of the damage. The rental car excess benefit for the Premier and Platinum plans are $1,000 and $1,500 respectively. This benefit is applicable if you’re insured under the Classic plan.
  • You pass away on your trip. In the event of your death during your journey, the cremation or repatriation of your remains back to your home country will be covered. If you’ve purchased the Premier or Platinum plans, your estate will also be reimbursed the reasonable costs of your funeral.

What doesn’t my policy cover?

There are a number of reasons your claim may get denied:

  • Your claim arose from a pre-existing condition but you did not purchase the pre-existing medical condition benefit.
  • You were unfit for travel and was strongly advised by your doctor against travelling, but you proceed on the trip anyway.
  • The incident was caused by your wilful, malicious or unlawful conduct.
  • You engaged in extreme sporting activities such as mountaineering, off-piste skiing or white water rafting (grade 4 and above).
  • Your luggage was lost or damaged due to negligence or wear and tear.
  • You failed to lodge a report for your stolen or missing luggage with the authorities within 24 hours.
  • You’re trying to claim for non-emergency treatments that can be reasonably delayed until your return to Singapore.
  • Your claim arises from or is in any way related to mental or nervous conditions.

Policy cost

The premiums from TravellerShield Plus is calculated based on your age group, destination and trip length.

The prices for the various levels of cover are accurate at the time of writing (25 January 2020). For our comparison, the premiums stated in the table below are based on 30-year-old adult on a 7-day trip to the United States.

Plan (Region 4 – Worldwide cover)ClassicPremierPlatinum
Per-trip policy for 1 adult (1 week)$115.90$142.20$199.80
Per-trip policy for 1 couple (1 week)$220.20$270.20$379.70
Per-trip policy for family (1 week)$255$312.90$439.60
Yearly policy for 1 adult$414$520$750
Yearly policy for 1 couple$787$988$1,425
Yearly policy for family$911$1,144$1,650

For an exact quotation, input your travel details (e.g. policy type, destination, travel dates, insured’s age) on their website.

DBS TravellerShield Plus Promotion

From 1 Sept to 31 Oct 2020, you can enjoy 55% off single trip plans and 25% off annual multi-trip plans when you insure your overseas trip with DBS TravellerShield Plus.

Pros and cons of DBS TravellerShield Plus

Benefits

  • Couple plan available. TravellerShield Plus extends its policy purchase to couples too, whereas most providers only offer individual, family and group purchase options.
  • Leisure sports cover (Premier and Platinum only). Enjoy coverage for activities such as bungee jumping, skydiving, paragliding, helicopter rides, mountaineering (below 3,000 metres), skiing or snowboarding, canoeing or white water rafting and underwater activities such as scuba diving (accompanied with a licensed instructor).
  • Pre-existing medical conditions benefit add-on. Those with pre-existing medical conditions can choose to purchase the Pre-Ex add-on, which covers stable and controlled conditions such as asthma, diabetes, heart conditions and more.
  • Well-rounded coverage. Travellers going on a sedate overseas trip can expect most of their needs covered with the Classic plan. Those with golf or sports activities included in their travel itinerary should go for the Premier or Platinum plans for additional coverage.
  • 24-hour emergency assistance. Regardless of where you’re travelling, you can contact Chubb’s 24-hour emergency assistance team to handle your policy purchase, manage your claim and oversee any emergency medical assistance.

Drawbacks

  • Higher than average premiums. Premiums from TravellerShield Plus are priced higher than many other similar plans available in the market, though it seems to offer a promotion on a monthly basis. Regardless of the kind of plan you need, you’d most likely find a cheaper option with higher coverage benefit from other travel insurance providers.
  • No golf cover for Classic plan. You’ll need to opt for premier or platinum plans if you need cover for your golf equipment. Also, the golf benefit offered by TravellerShield Plus is comparatively lower than those offered by its competitors.
  • Terrorism coverage exclusions. You’ll not be covered for any claims arising directly or indirectly from nuclear, chemical or biological terrorism.

Questions you might have

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