StarHub Broadband

Get fast broadband speeds, 24/7 customer support, parental control features, and more.

Updated

If you’re looking for a trusted broadband supplier that offers high-speed internet, StarHub could be right for you. The Singaporean provider lets you choose between three core plans, each of which includes a range of extra account features. You can take care of your bills seamlessly via an app. What’s more, you can feel assured that you’re browsing safely and securely while being able to access round-the-clock customer support.

Read on to find out what you need to know about StarHub, including how to apply for its broadband deals.

Pros and cons

Pros

  • 24/7 customer support
  • Take advantage of StarHub Rewards – membership is free
  • My StarHub app makes it easy to manage your account through your smartphone
  • First to market by offering affordable ‘bundles’ which include broadband, TV and streaming

Cons

  • Starhub doesn’t offer ‘no-contract’ home broadband, unlike some competitors
  • You can only sign up to 24 month fibre-broadband contracts

Benefits of StarHub Broadband

StarHub broadband promotions. This provider regularly has special offers which can be enjoyed if you sign up to a home broadband package. At the time of writing, these included savings on Google Wifi and Apple iPad. Plus, there’s an online exclusive of 1Gbps Fibre Broadband which costs S$39.90 per month.

Choice of fibre-broadband plans. StarHub’s fast, fibre-optic network lets you pick between 500Mbps, 1Gbps and 2Gbps plans so you can maximise the Internet in your home.

Broadband bundles. In March 2020 it was announced that StarHub would offer broadband services, TV entertainment via a StarHub Entertainment Pass, and a two-user Netflix subscription all bundled into one package. TheHomeHub Plus deal will be available at $79.90 per month, with a 24-month contract.

Technical support. Starhub has a team of technical specialists – known as Hub Troopers – who can offer support so you can make the most out of your equipment and ensure a smooth installation process. For an added fee of S$88, Hub Troopers will be able to offer a professional WiFi assessment at your home to help you to optimise your home’s WiFi coverage.

Features of StarHub Broadband

My StarHub app. Manage your broadband plan anywhere and at anytime. Plus, you can pay for your bill directly from your mobile.

StarHub Rewards. You can easily access special offers and lifestyle deals with StarHub Rewards, which is also accessible via the app.

JuniorProtect. For a few dollars per month you can get peace of mind with StarHub’s Internet parental control features. Parents can turn off their children’s mobile data at any time, set surfing curfews and more.

How to apply for StarHub Broadband

You can apply for a new broadband package, or switch to a different plan, via StarHub’s website. It’s probably a good idea to wait until your current telco is close to its expiry date in order to avoid early termination charges.

Once you’re ready, take the following steps:

  • Make sure you’ve got no outstanding bills and recurring GIRO or Credit Card bill payments with your existing broadband supplier.
  • Confirm that your home is fibre-ready, and that you meet the eligibility requirements listed below
  • Create a StarHub account and shop for a broadband plan that works for you
  • Scan a copy or take a picture of your approved ID – StarHub will ask you to upload it as you check out online.
  • After you check out, StarHub call you within 48 hours to arrange a date for your delivery and installation (if it applies).
  • Be present at home for the installation. StarHub will come to set up, secure your Wi-Fi network and help answer any questions you may have.

It’s important that you don’t cancel your current broadband service until StarHub contacts you. They will call you to advise on your next steps, so that you won’t lose connection during the switching process. Also, don’t cancel your home phone line if you want to keep the number. Let StarHub know about this when they call you and they should be able to help.

Eligibility criteria

Applicants must be at least 18 years of age to apply for broadband with StarHub.

The required documents to support your application will vary depending on your circumstances. These may include:

Singaporeans and Permanent Residents (PRs)

  • NRIC / Singapore Armed Forces Identity Card
  • Singaporean driving licence with proof of billing address

Note that if the address shown on your NRIC is a foreign residence, you’ll need to show another form of billing address.

Employment Pass, S Pass, TEP/TVP, EntrePass, Diplomat & Non-Diplomat Pass

  • All Employment Passes, Diplomatic Passes, Entrepasses and Training Visit Passes must have a minimum validity period of six months.
  • If the Employment Pass / Diplomatic Pass / Entrepass / Training Visit Pass doesn’t carry your photograph, you’ll have to produce a passport with a minimum of Six months’ validity.
  • If the validity period is less than six months, you’ll need a letter from your employer indicating intent of renewal. The letter must be from a manager of the company.
  • Proof of billing address required if there is no local address present on the Employment Pass / Diplomatic Pass / Entrepass / Training Visit Pass.

Work Permit, Student Pass

  • All Work Permits and Student Passes must have a minimum validity period of six months. If the Work Permit/Student Pass doesn’t carry your photograph, you must produce a passport with a minimum of six months’ validity.
  • If validity period of Work Permit is less than 6 months, a letter from the employer indicating intent of renewal is required. The letter must be from a manager of the company.
  • If validity period of Student Pass is less than 6 months, a letter from the principal of the school indicating continual studies is required.
  • Proof of billing address required if there is no local address present on the Work Permit/Student Pass.

Dependent, Long Term Visit Pass, Long Term Visit Pass Plus, Long Term Social Visit Pass

  • All Dependent Passes and Long Term Social Visit Passes must have a minimum validity period of six months. If the Dependent Pass/Long Term Social Visit Pass doesn’t carry your photograph, please produce a passport with a minimum of six months’ validity.
  • If the validity period of Dependent Pass/Long Term Social Visit Pass is less than six months, a letter of extension from Ministry of Manpower is required.
  • Proof of billing address required if there is no local address present on the Dependent Pass / Long Term Social Visit Pass.

Frequently asked questions

Which documents will be accepted as proof of my billing address?

The following documents are typically accepted by StarHub:

  • Legal tenancy agreement (with at least 6 months’ validity)
  • Insurance policy statement (except for travel insurance)
  • Bank or Credit card statement*
  • SingTel/M1/Pacific Internet bill statement*
  • Singapore Power bill statement*
  • Original CPF statement or printed from internet*
  • Title deed
  • TV/Radio License from Singapore Broadcasting Authority
  • Form B/IR8A (Income Tax) sent to your residential/company address
  • Signed letter from your company or school indicating your residential address

* All proof of your local billing address must be dated within three months.

What additional charges could I face with my home broadband?

In addition to the cost of your broadband service, you may be charged:

  • Termination Point Installation Fee. If you don’t have a termination point, you’ll have to pay an addition fee so that NetLink Trust can undertake one-time installation works. This is charged at S$160.50 for HDB and private high-rise apartments. For houses, it costs $288.90.
  • NLT Service Activation Fee. Each new fibre port activation costs $56.71. This cost is usually applicable to new customers or those who are moving homes. Customers who re-contract shouldn’t need to pay this charge – it’s typically only for homes that are not yet reached by fibre broadband.

There are a number of additional costs you could face in relation to your broadband, and StarHub clearly lists these on its website. A typical delivery charge of S$12.84 applies, while there’s an early termination fee of S$32.10. If you move homes and want to keep your broadband service, then you’ll need to pay a relocation fee of S$120.

How long will my broadband contract run for?

Broadband plans are offered on contracts, usually 24 months, but increasingly month-to-month casual plans are becoming popular. While this can make plans cheaper with lower installation costs, it will make it harder to move house or change provider if you’re not happy with your service. Some shorter contracts will also require you to buy your modem or connection device outright.

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