HSBC credit card holders have access to a wide range of rewards suited to different types of spenders. Whether you want to purchase cheaper flights, buy gifts for a loved one or have a discounted meal at your favourite restaurant, you can use your HSBC reward points to redeem vouchers across several categories.
Use this guide to find out if you’re eligible for HSBC rewards and how to maximise your points.
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HSBC cardholders with eligible cards can earn HSBC reward points by using their card for qualifying purchases. For every dollar you spend on eligible transactions, you’ll earn points. The amount of points you earn depends on the card and the type of purchase. Once you have enough points, you can purchase rewards including shopping and dining vouchers, cash rebates, merchandise, air miles and more.
Any HSBC Rewards Points you accrue will typically expire after three years. That said, HSBC has announced that rewards redemption vouchers with expiry dates from 1 April to 31 July 2020 will still be allowed for redemption at the bank’s participating partners until 31 August 2020.
If you terminate your credit card account, then you’ll need to use any outstanding HSBC Reward Points within 30 days.
You can use your HSBC points to redeem a wide range of rewards; air miles being just one. Keep in mind, the available rewards change regularly and specific items may not be available at all times.
To stay up-to-date on the latest rewards, make sure to check what’s known as the HSBC Credit Card Rewards Catalogue on a regular basis.
HSBC typically offers rewards in the following categories:
Dining and drinks. Common rewards include restaurant vouchers, coffee vouchers, wine, gin and sake.
Shopping. Choose from shopping vouchers at retailers across Singapore selling jewellery, luggage, books, appliances and other luxury goods.
Petrol. You can redeem vouchers for fuel and automotive services at petrol stations such as Caltex and Shell.
Travel. Get vouchers and accessories from tour operators, cruise lines and other travel companies.
Lifestyle. HSBC frequently offers cinema vouchers and movie passes.
Charity donations. You can also use points to donate money to participating charities.
Fee waivers. If your card has an annual fee, you can use points to waive the fee. Make sure to weigh the value of the points against the cost of the fee to make sure you won’t be paying more by using points.
By enrolling in the HSBC Mileage Programme, you can earn air miles and book flights for less. HSBC has partnered with both Air Asia and the Singapore Airlines Group, which means you can convert HSBC points to miles with both Asia Miles and KrisFlyer. You must be enrolled in at least one of the participating frequent flyer programmes before you can sign up for the Mileage Programme.
To sign up for the Mileage Programme, head to the HSBC website and fill out an enrolment form. Membership includes an annual fee that can be waived using reward points.
Once you enrol in the programme, you can redeem air miles in blocks of 2,000 miles for 5,000 points.
How HSBC credit card redemptions work
You can redeem your rewards with HSBC either online, via the HSBC banking app or over the phone.
Online. To redeem your rewards online, log in to your personal Internet banking account through the HSBC website. Once you’re logged in, you’ll be able to view your points balance and any available rewards.
App. Enjoy the convenience of turning your HSBC Rewards Points into instant rewards via the bank’s smartphone app. On the app, you can also ‘Pay with Points’. Basically, you use your reward points to offset the cost of purchases made at participating locations. The innovative feature translates to 4,000 Reward Points for the first S$10; every incremental S$1 is worth 400 rewards points thereafter.
Phone. To redeem your rewards over the phone, call the HSBC banking hotline at 1800 HSBC NOW (4722 669). When you call the number, you will be asked to provide the following information:
Your 16-digit HSBC credit card number
Your 6-digit phone banking PIN
If you don’t know your phone banking PIN, there will be an option to reset your PIN using mobile verification. Once you’ve entered your details, you can follow the instructions to redeem your chosen rewards using the unique code for each item.
What if I don’t have enough HSBC points for the reward I want?
If you don’t have enough points for a reward you want to redeem, you have two options:
You can try to earn more points before the reward expires.
You may top up your points balance by purchasing additional points with your HSBC card. As of June 2020, points can be purchased in blocks of 1,000 points for S$8. The cash amount gets charged to your HSBC credit card. Also, you must purchase the additional points at the same time you redeem the award. Keep in mind, you can’t redeem air miles with top-up points.
Frequently asked questions
How can I view my points?
Your points balance is stated on your credit card statement. You can also check your points balance by calling 1800 4722 669 and entering your card number and phone banking PIN.
How do I know how many points I need for a specific reward?
You can check for available rewards on HSBC’s website.
Can I return a reward?
No, you typically can’t cancel or return a reward once it has been redeemed.
Can a supplementary cardholder redeem rewards?
Yes, you can authorise a supplementary cardholder to redeem rewards by filling out a rewards voucher and signing it.
If I have more than one HSBC card, can I combine points?
Yes, if you have multiple eligible cards, you can combine the points earned from each card to redeem rewards or miles.
Sarah Brandon is an editor at Finder. She has a degree in Psychology from New York University and loves learning about why people do what they do. Sarah has researched and written about a wide range of topics, from pool fences to private jets to personal loans. But no matter the subject, her number one priority is figuring out what information our readers need to make the best decisions.
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