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How to cancel your credit card

Everything you need to know to close your credit card account, including what phone numbers call for different providers.

While you can cancel a credit card at any time, there are a few important details to check before you can settle the account and cut up the card in your wallet. Here are the contact details for different providers, the steps you need to take to properly cancel a credit card and some things you should consider before closing your account

How to cancel your credit card in 7 steps

Follow these steps to cancel your credit card successfully:

  1. Pay or transfer the outstanding balance. Your card needs to have a $0 balance before you can cancel it.
  2. Transfer or redeem your rewards points. Transfer your rewards points to another program or redeem them so you don’t miss out on any remaining value from the card.
  3. Cancel any direct credit transfers. Cancel all existing direct credit transfers linked to your credit card to minimise any payment disruption.
  4. Contact your provider and cancel your card. Call your card provider’s customer service department and tell them to close your account. Some card providers will do this over the phone, while others might require that you send a written request. Make a record of the date, time, and name of the representative you speak with if you cancel over the phone. If you must cancel in writing, include your credit card number and account number in the letter and state your request for the card provider to close the account.
  5. Check for future statements. Log into your account or go through your credit card statements following your request to make sure that the card has been cancelled.
  6. Destroy your credit card. Cut the card into tiny pieces to make it impossible for anyone to piece it back together.
  7. Wait for confirmation. Your credit card provider should provide confirmation that your credit card account has been closed. If you haven’t received any notice of the account closure within 1–2 weeks, follow up with your provider.

What number do I call to cancel my credit card?

The phone number on the back of your credit card is usually a good bet, but here are details for contacting the major card companies to cancel your card:

BankPhone number (Singapore)Phone number (From overseas)
American Express1800 299 1997Varies depending on card
Bank of China1800 338 5335
(65) 6338 5335
Citibank(65) 6225 5225
DBS1800 111 1111(65) 6327 2265
HSBC1800 4722 669(65) 6472 2669
Maybank1800 629 2265(65) 6533 5229
OCBC1800 363 3333(65) 6363 3333
POSB1800 111 1111(65) 6327 2265
Standard Chartered1800 747 7000(65) 6747 7000
UOB1800 222 2121(65) 6222 2121

What else should I consider when cancelling my credit card?

If you’re planning to close your credit card account, make sure you also consider the following factors before you take action.

  • Close just one account at a time. Whether if you need to close one account or several, always cancel them one at a time, starting with the cards that charge you fees. It is recommended to cancel the newer cards before old ones. You may also want to consider keeping cards that offer good rewards programs.
  • Watch your credit report. It may take several weeks for changes to be reflected on your credit report, but remember to keep tabs on it to see if the cancellation affected your credit score. If your plan is to cancel one card and apply for a new one, know that applying too many times can have a negative impact on your credit history.
  • Bad credit. Poor creditworthiness is bound to affect your ability to get a credit card in the future. So if you already have a lot of debt, you may want to hold off on cancelling your card while you focus on paying down your debts. As well as giving you immediate access to credit if you need it, this strategy can help improve your chances of approval for a new card down the track.
  • Annual fees. Check when your credit card annual fee will be charged and whether or not this will affect your final payments when you plan to close your account.

Commonly asked questions about cancelling a credit card

What should I do if I’m not happy with my credit card?

If you’ve got a credit card that’s not working for you anymore, you may want to find one that’s more suited to your needs. There are many types of credit cards in the market including no annual fee, low rate, rewards and frequent flyer cards, as well as those with purchase rate and cashback offers. And once you find a card that you are happy with, you can apply for it and cancel the old card. You can compare a range of different credit cards below.

HSBC Revolution Credit Card

HSBC Revolution Credit Card

Receive a Samsonite Prestige 69cm Spinner Exp with built-in scale (worth $670) or $200 cashback cashback when you apply for a new credit card and get up to $150 cashback when you apply for supplementary cards.

Offer ends 31 Dec 2022

Eligibility criteria, terms and conditions, fees and charges apply.

HSBC Revolution Credit Card

  • Principal Annual Fee: $0 annual fee for entire membership - $0 thereafter.
  • Cashback Rate: 0%
  • Annual Interest Rate:
  • Minimum Income (Singaporean & PR): $30,000
  • Minimum Income (Non-Singaporean): $40,000
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1 - 20 of 26
Name Product Reward Cashback Offer Annual Fee Min Income - Singaporean and PR
HSBC Revolution Credit Card
Earn up to 10X Reward points or 4 miles per $1 spent on qualifying purchases.
Receive up to $200 cashback. T&Cs apply. Ends 31 Dec 2022.
$0 annual fee
$30,000
New cardholders can choose from a Samsonite Prestige 69cm Spinner Exp with built-in scale (worth $670) or $200 cashback upon $500 minimum spend. Plus, receive up to $150 cashback when you apply for supplementary cards. Existing HSBC credit cardholders are eligible to receive $50 cashback. T&Cs apply. Ends 31 Dec 2022.
American Express Singapore Airlines KrisFlyer Ascend Credit Card
For every $1 spent, earn 1.2 KrisFlyer miles on local purchases, 2 KrisFlyer miles on overseas spend in June and December, Singapore Airlines and KrisShop and 3.2 KrisFlyer miles on Grab.
N/A
$337.05 annual fee
$50,000
Get 16,400 KrisFlyer miles upon annual fee payment and first transaction within 30 days from card approval. An additional 15,000 KrisFlyer miles when you spend $3,000 within the first 3 months of Card approval. Valid until 30 Sep 2022. Also, earn 3,600 KrisFlyer miles based on the $3,000 spend above (based on 1.2 KrisFlyer miles per $1 spent locally). T&Cs apply.
Citi Prestige Card
Deals and discounts in more than 90 countries. Also, get six complimentary golf games across Asia
Up to 20% cashback at selected merchants
$535 annual fee
$120,000
Receive 120,000 ThankYou Points (48,000 Miles) when you pay the annual fee ($535) and spend $800 within two months. T&Cs apply. Valid until 31 Oct 2022.
HSBC Visa Platinum Credit Card
Earn 1 Reward point for every $1 on all spend.
Up to 5% cash rebates on groceries, dining and fuel with minimum monthly spend of at least $600.
$0 annual fee for the first 2 years and $192.60 thereafter
$30,000
New cardholders can choose from a Samsonite Prestige 69cm Spinner Exp with built-in scale (worth $670) or $200 cashback upon $500 minimum spend. Plus, receive up to $150 cashback when you apply for supplementary cards. Existing HSBC credit cardholders are eligible to receive $50 cashback. T&Cs apply. Ends 31 Dec 2022.
American Express Platinum Credit Card
Up to 50% off your food bill for unlimited visits at hotels around Singapore
N/A
$321 annual fee
$80,000
Get $100 CapitaVoucher upon payment of annual fee and first transaction within 30 days from card approval. An additional $100 worth of CapitaVouchers when you spend $2,000 within the first 3 months of card approval. Also, receive 2,500 Membership Rewards points from your base earn rate for the $2,000 spent. T&Cs apply. Valid until 30 Sep 2022.
Citi Cash Back+ Credit Card
Get up to 14% fuel discounts at Esso and Shell and 1.6% cash back on eligible retail purchases.
1.6% cash back on selected retail purchases
$0 annual fee for the first 1 year and $192.60 thereafter
$30,000
Receive 10% cash back (up to $300 cash back) on up to $3,000 spend in the first 2 months. T&Cs apply. Valid until 31 Oct 2022.
HSBC Advance Credit Card
Receive up to $200 cashback when minimum spend requirements are met.
Enjoy up to 3.5% cashback on all purchases with no minimum spend
$0 annual fee for the first 1 year (permanently waived for HSBC Advance banking customers) and $192.60 thereafter
$30,000
New cardholders can choose from a Samsonite Prestige 69cm Spinner Exp with built-in scale (worth $670) or $200 cashback upon $500 minimum spend. Plus, receive up to $150 cashback when you apply for supplementary cards. Existing HSBC credit cardholders are eligible to receive $50 cashback. T&Cs apply. Ends 31 Dec 2022.
American Express True Cashback Card
Enjoy 1.5% cashback on all purchases with no minimum spend or cap. Plus receive up to $80 CapitaVouchers when a minimum spend of $250 is made in the first month.
Earn 1.5% cashback on all eligible spending with no minimum spend or cap
$0 annual fee for the first 1 year and $171.20 thereafter
$30,000
Apply today and get a 3% cashback bonus when you spend $5,000 in the first six months.
Citi Cash Back Card
Get up to 20.88% fuel discounts at Esso and Shell, 6% cashback on dining and 8% cashback on groceries.
6% cash back on dining, 8% cashback on groceries and petrol transactions. 0.25% cashback on other retail purchases, capped at $80 for all transactions per statement month.
$0 annual fee for the first 1 year and $192.60 thereafter
$30,000
Get a welcome gift of $300 cash back when you spend $800 in the first two months. T&Cs apply. Ends 31 Oct 2022.
Aspire Corporate Card
Enjoy exclusive perks and discounts with Aspire's extensive range of partners, redeemable at anytime
1% Cashback for qualified spend of above S$5,000. T&Cs apply
$0 annual fee
N/A
A corporate debit card for SMEs and Startups with no annual fee and low FX fees. Enjoy 1% cashback on marketing and SaaS spend. T&Cs apply.
Volopay Business Credit Card
N/A
Up to 5% cashback on all transactions. T&Cs apply
$0 annual fee
N/A
Enjoy better visibility and control with customisable built-in budgets for each card, while earning up to 5% cashback on all eligible spends
Citi SMRT Card
Up to 5% savings on groceries, online shopping, taxis (including private hire rides), and EZ-Link Auto Top-up/SimplyGo. Plus, 0.3% savings on all other spend
Up to 5% savings on groceries, online shopping, taxis (including private hire rides), and EZ-Link Auto Top-up/SimplyGo. Plus, 0.3% savings on all other spend
$0 annual fee for the first 2 years and $192.60 thereafter
$30,000
Citi PremierMiles Card
Earn 1.2 Citi Miles for every $1 spent locally and 2 Citi Miles for every $1 spent overseas.
Up to 20% cashback at selected merchants
$192.60 annual fee
$30,000
New cardholders can earn 30,000 Citi Miles as a welcome bonus upon payment of the annual fee and $800 minimum spend requirement within two months from date of card approval. Alternatively, cardholders can get 8,000 Citi Miles as a welcome bonus if the $800 minimum spend requirements are met within two months from date of card approval. T&Cs apply. Ends 31 Oct 2022.
American Express Singapore Airlines KrisFlyer Credit Card
For every $1 spent, earn 1.1 KrisFlyer miles on all eligible purchases, 2 KrisFlyer miles in foreign currency spent overseas during June & December and 3.1 KrisFlyer miles on eligible Grab Singapore transactions.
$150 cashback for use at singaporeair.com when you spend a minimum of $12,000 until 30 June 2023.
$0 annual fee for the first 1 year and $176.55 thereafter
$30,000
Get 5,000 KrisFlyer miles with a minimum spend of $2,000 in the first 3 months and an additional 14,800 KrisFlyer miles if you are new to American Express. Valid until 30 Sep 2022. Also, receive 2,200 KrisFlyer miles based on the $2,000 spending above (based on 1.1 KrisFlyer miles per $1 spent locally). T&Cs apply.
Citi Lazada Card
Earn 10x rewards on eligible Lazada purchases and 5x rewards on qualifying dining, entertainment and commute purchases
Enjoy shipping rebates on eligible purchases of at least $50 at Lazada.
$0 annual fee for the first 1 year and $192.60 thereafter
$30,000
Citi Rewards Credit Card
10X Rewards on eligible online (except travel), fashion shopping, department stores, taxi/ride hailing apps, food delivery and online groceries, capped at 9,000 points per statement month.
1X Rewards for other retail purchases.
Up to 26% cashback at selected merchants
$0 annual fee for the first 1 year and $192.60 thereafter
$30,000
Get up to 40,000 Citi ThankYou Points when you spend $800 in the first 2 months. T&Cs apply. Ends 31 Oct 2022.
American Express CapitaCard
Earn up to 3% rebate (6X STAR$) at participating merchants in CapitaLand Malls in town.​ An additional 5% rebate (10X STAR$ or 50 STAR$) at participating STAR$ X’tra Partners in CapitaLand Malls.​
N/A
$0 annual fee for the first 1 year and $171.20 thereafter
$30,000
New members can receive 150,000 STAR$ by spending $1,500 in the first 3 months of card membership and up to 45,000 STAR$ upon $1,200 per calendar month, based on 6X STAR$ at participating merchants in CapitaLand Malls in town. T&Cs apply. Ends 30 Sep 2022.
POSB Everyday Card
Enjoy up to 10% cash rebates on dining and online shopping at selected e-Marketplaces.
up to 3% cash rebates utilities and telecommunications bills and up to 10% cash rebates on dining and online shopping at selected e-Marketplaces.
$0 annual fee for the first 1 year and $192.60 thereafter
$30,000
Receive $150 cashback when you apply online and charge at least $800 within the first 60 days from card approval date. Promo code : '150CASH'.T&Cs apply. Valid until 31 Jan 2023.
UOB PRVI Miles American Express Card
Earn 1.4 miles for every $1 spent locally and 2.4 miles for every $1 spent overseas.
Get $100 cash credit when you apply.
$0 annual fee for the first 1 year and $256.80 thereafter
$30,000
Receive 15,000 welcome miles when you apply and spend at least $4,000 minimum spend within 60 days from card approval date. T&Cs apply. Ends 30 Sep 2022.
KrisFlyer UOB Credit Card
Earn 3 KrisFlyer miles per $1 when you spend with Singapore Airlines, Scoot and KrisShop and 1.2 KrisFlyer miles per $1 on all other spend.
Receive 7,000 miles or $100 cash credit
$0 annual fee for the first 1 year and $192.60 thereafter
$30,000
Apply and spend at least $1,500 within 30 days and receive $250 Grab vouchers. T&Cs apply. Valid until 30 Sep 2022.
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