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FWD Home Insurance review

Affordable and flexible home insurance plan for both homeowners and renters.

FWD Home Insurance provides customisable coverage for both homeowners and renters. For homeowners who are also landlords, you can insure your house against tenant disputes and rent default. Similarly, tenants can also protect themselves against financial loss if they accidentally damage their landlord’s property.

Learn about plan features, benefits and various add-ons in this review.

1 - 3 of 3
Name Product Cover to Sum Insured Amount Legal Liability Temporary Accommodation Home Contents Cover
FWD HDB Home Insurance
Yes
$500,000
Yes
$20,000 - $100,000
Get 25% discount when you purchase a home insurance policy using the promo code: FINHOME25. Ends 30 June 2022.
Protect your house building, home contents and renovations with Singapore's #1 home insurer for customer experience (Based on Forrester's CX Index 2020)
FWD Condo Home Insurance
Yes
$500,000
Yes
$20,000 - $100,000
Get 25% discount when you purchase a home insurance policy using the promo code: FINHOME25. Ends 30 June 2022.
Protect your house building, home contents and renovations with Singapore's #1 home insurer for customer experience (Based on Forrester's CX Index 2020)
FWD Landed Home Insurance
Yes
$500,000
Yes
$20,000 - $100,000
Get 25% discount when you purchase a home insurance policy using the promo code: FINHOME25. Ends 30 June 2022.
Protect your house building, home contents and renovations with Singapore's #1 home insurer for customer experience (Based on Forrester's CX Index 2020)
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Quick verdict

Good for
  • Competitive premium rates
  • Pet-friendly add-ons available
  • Available to both landlords and tenants looking to insure their accommodation
Not so good for
  • Landed property owners, especially those with larger houses
  • Those who require insurance protection for artwork or valuables
  • No coverage for home contents that are lost/damaged while moving

What is FWD Home Insurance?

The FWD Home Insurance plan is a customisable plan that provides homeowners and tenants financial protection for their accommodation. It covers building damages, renovations and repairs, and the contents of your home.

The plan has several benefits, including a zero excess clause that does not charge for claims due to burst pipes or fire and home assistance service coverage of $100. There are also additional riders that include pet-friendly options.

What are the different plans available for FWD Home Insurance

FWD Home Insurance Scheme offers coverage for HDB, Condominium and Landed Property owners and tenants. Here is a general overview of the plan features.

  • Loss or damage to renovations and home contents, including debris removal cost
  • Sublimit of $1,000 applies to all home contents, excluding furniture, domestic appliances and home audiovisual equipment
  • Loss or damage to the building, including professional fees and debris removal costs
  • Alternative accommodation expenses and the cost of storing home contents due to disrupted living conditions
  • Incidental expenses arising directly from the loss of use of the home, conservancy charges and the cost to replenish firefighting appliances
  • Home assistance (electrical, plumbing, locksmithing and air-conditioning) of $100 payout per year
  • Guarantee all repairs against defective workmanship
  • Loss or damage to home contents while temporarily stored within a residential building
  • Accidental damage to fixed mirrors and glass
  • Covers harm or damage accidentally caused
  • Rent protector (for landlords) against the loss of rent if tenant defaults on payment for any reason, and legal fees for tenancy disputes
  • Loss or damage to home contents including debris removal cost
  • Sublimit of $1,000 applies to all home contents excluding furniture, domestic appliances and home audiovisual equipment
  • Alternative accommodation expenses and the cost of storing home contents due to disrupted living conditions
  • Incidental expenses arising directly from the loss of use of the home, conservancy charges and the cost to replenish firefighting appliances
  • Loss or damage to landlord’s building, renovations and home contents
  • Home assistance (such as electrical, plumbing, locksmithing and air-conditioning) of $100 payout per year
  • Loss or damage to home contents while temporarily stored within a residential building
  • Accidental damage to fixed mirrors and glass
  • Covers harm or damage accidentally caused to landlord’s property
  • Legal costs for tenancy dispute

How do the features for FWD Home Insurance compare?

FWD Home Insurance has different coverage depending on your housing type. Here is a general overview:

Benefits from insured eventMaximum benefit limits per event
HDBCondoLanded
Loss or damage to home contents, including debris removal cost
*Note: Refer to policy document for sublimits and exclusions
$20,000 to $100,000
Loss or damage to renovations, including debris removal cost$20,000 to $100,00
Loss or damage to the building including professional fees and debris removal cost
  • Studio apartment: $45,000
  • 2-room flat: $30,000
  • 3-room flat: $50,000
  • 4-room flat: $80,000
  • 5-room flat: $85,000
  • Executive/multi-generation flat: $120,000
$20,000 to $100,000$200,000 to $1,000,000
Alternative accommodation expenses and the cost of storing home contents
*Note: Up to $300 per day
  • Up to $15,000 if the sum insured you have chosen for home contents is less than or equal to $40,000
  • Up to $35,000 if the sum insured you have chosen for home contents is more than $40,000
Incidental expenses arising directly from the loss of use of your home, conservancy charges and the cost to replenish firefighting appliances kept in your home
  • Up to $5,000 if the sum insured you have chosen for home contents is less than or equal to $40,000
  • Up to $10,000 if the sum insured you have chosen for home contents is more than $40,000

*Note: Information provided is accurate as of 22 June 2022.

Optional add-ons

FWD Home Insurance offers the following add-ons to enhance your coverage:

Personal accident cover for your pet (dogs and cats)

Compensation for claims arising from an insured event:

Benefits from insured eventMaximum benefit limits per event
Loss or death of your petOne-time payment of $1,000, irrespective of the number of pets
Expenses for alternative accommodation for your petUp to $50 per day for a maximum of $5,000, irrespective of the number of pets
Medical expenses incurred for injuries that your pet sustainedUp to $1,000, irrespective of the number of pets

*Note: Information provided is accurate as of 22 June 2022.

Personal accident cover for you or your family

Compensation for claims arising from an insured event:

Benefits from insured eventMaximum benefit limits per event
Death or permanent disability of family member$20,000 per household member, for a maximum of $100,000 per household
Medical expenses incurred for injuries that you or your family sustainedUp to $5,000 per household
Cost to modify your home to help you move around following an injuryUp to $5,000 per household

*Note: Information provided is accurate as of 22 June 2022.

Premium rates

Premium rates for FWD Home Insurance are dependable on various factors, including housing types, number of bedrooms, and add-ons.

To get a quotation, simply contact FWD Insurance through:

  • Email: Contact form available on FWD Home Insurance website
  • Phone: +65 6820 8888

What won’t be covered?

FWD Home Insurance will not pay for claims related to:

  • Loss of or damage to home contents while being loaded, unloaded or transported or when stored in a storage warehouse
  • Deliberate or malicious acts by you and/or your household members
  • Insured home unoccupied for more than 60 days
  • The order of any public or government authorities
  • Failure by you or your household members to take reasonable and necessary precautions to protect property, avoid injury, or minimise claims
  • Mysterious or unexplained loss
  • Any loss or damage while your home is undergoing construction, reconstruction or repair
  • Claims which are covered by other insurance policies or which would be paid for by other insurers or developers
  • Damage caused by normal wear and tear, or gradual deterioration, or vermin, or insects, or during cleaning or repairing
  • Any loss or damage arising from illegal acts and/or acts prohibited by regulatory authorities
  • Any consequential or indirect loss of any kind

*The full details of the exclusions are contained in the policy document.

Making a claim

To file a claim on your FWD Home Insurance policy, simply call the claims hotline at +65-6820-8888 or visit the claims portal on FWD’s website.

For claims arising from burglary, fire, malicious damage or vandalism, be sure to report the incident to FWD Insurance within 48 hours. For other incidents, make sure to inform FWD Insurance no later than 30 days from the date of the incident.

Supporting documents

To file a claim, you’ll need to submit the following:

  • Duly-filled online forms available from the claims portal
  • All documentation which includes but is not limited to:
    • Medical reports and evidence
    • Digital coloured photographs of the damaged items
    • Original invoices and receipts
    • Proof of ownership
    • Police reports (local or overseas)
    • Trip invoices (accommodation and transportation), photocopy of passport and visas
    • Accurate English translations (confirmed by oath if necessary) of any documents required

Eligibility criteria for FWD Home Insurance

FWD Home Insurance is available for anyone residing in Singapore:

  • Homeowners: Policyholder must be the owner or co-owner of their home in Singapore
  • Tenants: Policyholder must be the tenant of the home with a valid Tenancy Agreement

How to contact FWD Insurance

Should you need any assistance in your claim, you may contact FWD Insurance through the following options:

  • 24/7 International helpline: +65 6322 2072
  • General/claims enquiries: +65 6820 8888
  • Claims email: contact.sg@fwd.com

When seeking assistance, be sure to have the policyholder’s name and ID/FIN or policy number on hand.

About FWD Insurance

FWD Insurance is the insurance arm of Hongkong-based investment group Pacific Century Group. The Singapore branch began its operations in 2016. FWD Singapore has a wide range of insurance products, including life and medical insurance, general insurance and employee benefits. It aims to introduce straightforward financial products that customers can access digitally to improve their overall experience.

Bottom line

FWD Insurance offers affordable housing insurance coverage for homeowners who are landlords and tenants. Its wide range of benefits and optional add-ons help minimise claim shocks and cover a variety of incidents arising from damage to the house and contents of the house.

However, the plan does not cover the cost of moving home contents. Additionally, home contents apart from furniture, domestic appliances and audiovisual equipment are only protected only up to a maximum sum of $1,000, which may not be sufficient.

Before applying, know that other popular insurers such as Income and MSIG also offer comprehensive home insurance policies in Singapore. So be sure to compare your options before choosing one that’s most suited to your needs.

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