Digital banks in Singapore

Learn what you need to know about using a mobile bank in Singapore, including how to find the right one.

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Mother and daughter looking at mobile

Mobile banking puts your finances at your fingertips 24/7. There’s a host of challenger banks, digital-only banks and personal finance apps available now, all designed to give you better, faster control of your cash.

We’ve rounded up everything you need to know, so you can decide if digital banks are right for you.

What is digital banking?

Digital banking, also called mobile banking, is a way to control your money, usually through a smartphone app or web app. It allows you to log in to your account anywhere with Internet access, giving you constant visibility of your money and helping you understand the best way to manage it.

These new technology-driven financial institutions that compete directly with the longer-established banks are also known as challenger banks. On 29 August, the Monetary Authority of Singapore (MAS) began accepting applications for “digital bank licences” from non-banking companies. The application period will close at the end of the year and licences are expected to be given out in mid-2020.

At the moment, there are several innovative disruptors in the local digital payment market, including Revolut and YouTrip. These businesses offer technology-enhanced and consumer-centric virtual accounts, multi-currency wallets and prepaid cards.

Compare a range of digital banks in Singapore

Updated January 20th, 2020
Name Product Monthly fee Card delivery Features
Revolut Standard
S$0
Up to 9 working days
Payment notifications
Bill splitting
Spending categorisation
Cryptocurrency
Revolut Premium
S$9.99
Up to 4 working days
Payment notifications
Bill splitting
Spending categorisation
Cryptocurrency
Virtual cards
Lounge access
Insurance covers
Dedicated customer support
Choice of card colour
Revolut Metal
S$19.99
Up to 4 working days
Payment notifications
Bill splitting
Spending categorisation
Cryptocurrency
Virtual cards
Lounge access
Insurance covers
Cashback
Concierge
Exclusive offers
Choice of card colour

Compare up to 4 providers

Why should I use a digital bank account in Singapore?

There are several advantages to mobile banking:

  • Banking access in your pocket
  • No bank branches
  • Fast and cheap international transfers
  • 24/7 support
  • Instant spending notifications
  • Spending and saving features

What you should know about mobile wallets

In Singapore, digital banks are expected to utilise technology to reach “under-served” segments of the domestic market to differentiate it from existing banks. This means that some features offered by traditional banks may not be made available to digital banks.

Here are a few things that you may not know about using your mobile as your main point of contact with your bank:

Cash and cheques usually aren’t supported

MAS (Monetary Authority of Singapore) has stated that digital banks in Singapore are not allowed to access the ATM or cash deposit machine network. This means that you’d need to transfer funds to your digital bank’s account balance through a credit card, debit card or bank transfer.

Managing multiple currencies is easier

Digital banks tend to have better services in terms of foreign currency. Some let you hold multiple currencies in your account while others let you make international transfers faster and more cheaply than standard banks.

Your money may not be protected the same way it is with traditional banks

Not every mobile bank has a full banking licence. In Singapore, MAS only recently announced that the government will issue up to five digital bank licences that non-banking enterprises may apply for – up to two will be digital full bank licences and up to three will be digital wholesale bank licences. However, the digital banking model is not entirely new in Singapore as various lenders or digital payments startups have been allowed to operate with MAS’s remittance licence.

For example, digital bank Revolut has been granted a remittance licence by MAS and operates as a Stored Value Facility holder. This means that Revolut may conduct its mobile banking business in Singapore, but your money may not be covered by a government guarantee. However, there are still safeguards in place as these banks are required to keep your deposits in an account with a separate bank, which you can then claim back if something goes wrong.

Everything is managed on your smartphone

You generally sign up for a bank account in Singapore at a branch, but you can also do it online. With digital banks in Singapore, you can only sign up on your smartphone. In addition, you won’t get access to Internet banking on your computer with most digital banks.

If you forget your pin or lose your card, most mobile banks won’t panic

A benefit of a digital bank is having full access to your account at all times. Lots of mobile banks allow temporary freezing of your account in the case of a lost card, so if you find it again, it’s not much of a hassle to get a replacement. If you forget your pin, the banking apps also tend to have access to a pin reminder after you complete a couple of security questions.

The fees can be higher

Some mobile banks charge higher monthly fees for premium accounts, which offer features such as insurance, discounts, cashback and more.

What digital banks are available in Singapore?

There are a number of challenger banks available in Singapore, including the following:

  • Revolut. Revolut is a global banking app that offers budgeting tools, international currency exchange, travel insurance, cryptocurrency facilities, virtual cards and more.
  • YouTrip. The first multi-currency wallet in Singapore, YouTrip is a convenient travel wallet linked with a prepaid Mastercard designed for frequent travellers to transact in over 150 currencies without any added fees. YouTrip also offers other features such as payments, currency exchange and forex lock-in rates.
  • TransferWise. Along with a free debit Mastercard, TransferWise’s multi-currency account allows you to hold up to 28 currencies, conduct money transfers at competitive rates and enjoy fee-free overseas ATM withdrawals.
  • InstaReM. InstaReM’s forex card is poised for launch by the end of 2019, which will be a travel-centric card that offers competitive foreign exchange rates on overseas spending.

Which contenders have expressed interest for the digital banking licence?

Applications for a digital banking licence are being accepted until the end of the year.

At the moment, the fintech and non-fintech players that have expressed interest in applying for the digital bank licence include Validus Capital, Grab, InstaReM, Razer and Singtel.

How to get started with a digital bank

You can sign up with a digital bank in Singapore by downloading your chosen bank’s app onto your smartphone. You will need a few of your personal details to sign up, including your full name, date of birth, address and email address. This process typically requires you to take a front and back image of your government-issued ID as well as a selfie for identity verification. You will need to confirm your identity and may need to deposit funds into your account to make it active. Then, your bank account will be created.

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