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Car insurance excess

Learn about excess insurance and how it affects you if you need to make a claim.

A car insurance excess is the amount you pay up-front when you want to make a claim. Excesses mainly exist to deter people from claiming really small damages, or claiming things too often.

Your premiums will change depending on what your excess is. So if you have a high excess you’ll pay less on your premiums, but if you have a low excess you’ll have higher premiums, as our guide explains.

What is car insurance excess?

Car insurance excess is the amount you agree to pay towards a claim on your policy, with the insurance provider covering the remaining amount. The amount covered is typically a pre-agreed limit and applies to voluntary or compulsory excess.

For example, if your policy has a S$500 excess and you make a claim for S$3,000 damage to your vehicle, you’ll cover the first S$500 of the repair costs and the insurer will foot the bill for the remaining S$2,500.

However, the amount of excess payable varies depending on a number of factors. Not only does the excess differ according to the policy you select, but you can also adjust your excess higher or lower to vary your premium amount. In addition, specific drivers such as those under 25 years of age, may be required to pay a higher excess amount.

Want to save more in the long run? Look for policies with low excesses

Premiums are one thing, but if you have to fork out an extra S$1,000 after you’ve had an accident, that can easily eat away at your bank account. Before you sign on the dotted line, have a careful look at what excesses you’d be paying if you want to claim.

Why do insurers include an excess on their policies?

The purpose of car insurance excesses is to reduce the number of small claims insurers are required to pay out. If the excess didn’t exist, we’d all be able to lodge claims for every minor little bump, scratch and dent that our cars suffer.

While this may seem like a wonderful idea on the surface, in reality it would cause the cost of car insurance policies to skyrocket, and the premiums could leave a much bigger dent in your bank balance.

But by getting policyholders to agree to pay the first part of each claim themselves, insurers are able to prevent myriad of claims for minor repairs and therefore keep car insurance premiums down. This in turn means that you can fall back on car insurance in those situations where you really need the financial protection it provides.

What types of car insurance excess are there?

It wasn’t all that long ago that there was only one type of car insurance excess. These days there are several insurance excesses that may apply, and it’s worth remembering that you may need to pay more than one excess when you make a claim. Common excesses include:

  • Basic or standard excess. This is the standard amount you will need to pay when you make a car insurance claim. When you fill out a quote, your excess will usually be fixed at a few hundred dollars, but you can make this higher or lower. If the claim is for an incident where you weren’t at fault, some insurers will waive the excess altogether while others will require you to pay it upfront and then refund the excess amount once the claim has been processed and your car repaired. However, keep in mind that there are some policies that will require you to pay an excess even if you were not at fault.
  • Voluntary excess. Most insurers allow you to pay an additional voluntary excess in return for a cheaper car insurance premium. Take a look at the ‘Can I reduce my excess?’ section further down the page for more information about how this works.
  • Age-related excess. This excess applies to drivers under the age of 25 and reflects the fact that young drivers are statistically more likely to be involved in an accident or drive recklessly. The amount of a young driver excess varies substantially depending on your age. It must be paid on top of the basic excess when you claim for an incident that occurred with a young driver behind the wheel.
  • Licence related excess. In addition, the licence type may have an impact on your excess. A learner, restricted or overseas licence may have an additional excess.
  • Non-nominated driver excess. This excess may apply if you make a claim for an incident that occurred when your car was being driven by someone not listed on the policy. However, this excess isn’t charged by all insurers.
  • Specific driver excess. Some insurers will impose an additional excess for claims that arise when your car is being driven by a specific person listed on your policy. This excess is applied if the insurer determines there to be a higher level of risk associated with providing cover for that particular person.
  • Glass/windscreen excess. Some insurers will impose a specific excess for windscreen and window glass claims. However, many also offer the option to reduce or even waive this excess – if you’re willing to pay an additional premium, of course.

All of the excesses listed above may not apply to your car insurance policy. Check the fine print in your policy document for full details of what you’ll be required to pay when you make a claim.

Can I avoid paying a car insurance excess?

While you will most likely have to contribute some amount towards the cost of a claim, it’s possible in some cases to avoid paying a car insurance excess. Instances where you can avoid paying an excess include:

  • If the insurer allows you to waive the policy excess altogether by paying substantially higher premiums than would normally apply
  • If you were not at fault and you can meet any conditions outlined in your policy, for example providing the name, address and registration number of the person who was at fault

Whether or not you can avoid paying an excess will once again depend on the terms and conditions of your policy. Check the fine print closely to find out if you’ll have to dip into your own pocket every time you claim.

How do I pay an excess?

How you pay your excess depends on the insurer and the nature of your claim. When you lodge a claim, your insurance company will advise you whether the excess:

  • Will be deducted from any amount paid to you;
  • Must be paid to the insurer; or
  • Must be paid to the vehicle repairer when you collect your car.

When do I not have to pay an excess?

The circumstances when you do not have to pay a car insurance excess generally depend on the insurer and your individual policy. If your insurer agrees to waive all excesses when you pay an additional premium, for example, then you won’t have to worry about contributing towards the cost of the claim. Just keep in mind that the additional premium you’ll be required to pay will probably be fairly substantial.

Do I need to pay a car insurance excess if I’m not at fault?

The other main situation where you may be able to avoid forking out to pay a car insurance excess is when you are not at fault for the incident being claimed. This is not always the case, as some policies require you to pay an excess regardless of who was at fault.

In other situations, you can avoid paying the excess if you were not at fault and you can meet the conditions outlined by the insurer. For example:

  • If the insurer agrees that you were not at fault in any way. It can be quite difficult to definitively prove that you did not contribute to an accident in some way, so establishing your innocence may not be as easy as you might think.
  • If you can provide the name, address and rego number of the at-fault driver. If this condition applies, problems may arise if the at-fault driver flees the scene of the accident, refuses to supply their details, or if you forget to gather their information in the stressful aftermath of an accident.
  • If the insurer recovers its costs from the at-fault driver. It could take months or years for this condition to be met, or it may never be met if the other driver is uninsured, can’t be found or refuses to pay the necessary amount.

So what can you do if you think you’re being unfairly asked to pay an excess? You could refuse to pay the excess and dispute it, but this means the insurer may not repair your car or may simply deduct the amount from any benefit you receive.

Another option is to pay the excess now, ensuring that your claim is processed quickly and you can get back on the road, and dispute the matter at a later date. However, it’s essential to seek independent legal advice before deciding on the best approach for you.

Can I reduce my excess?

Yes, you can. When you apply for car insurance cover, many insurers will give you the option to choose your excess. You can:

  • Choose the standard excess amount quoted.
  • Increase your excess – doing so will lower your premium.
  • Reduce your excess – this will result in a higher premium.

So, should I reduce my excess?

You’re the only person who can answer that question. It’s really up to you, your budget and which option you think will represent the best value for money.

For example, while lowering your excess will reduce the financial strain at claims time, it means you’ll need to pay more to purchase cover in the first place. On the other hand, increasing your excess makes cover more affordable but could put pressure on your budget if you ever need to make a claim.

Whether you decide to increase your excess, lower it or even keep it at the same level, make sure that you’ll be able to afford to pay premiums whenever they’re due, and that the excess payable when you need to claim won’t put you under significant financial strain.

Excesses too high? It might be time to review your policy

Name Product Accidental Damage Roadside Assistance New Car Replacement Fire and Theft Choice of Repairer Guarantee on Repairs
Direct Asia Comprehensive Cover Car Insurance
Direct Asia Comprehensive Cover Car Insurance
Yes
Optional
Yes
Yes
Optional
Lifetime repair guarantee
Receive S$100 worth of Shell fuel plus free 24 Hour Breakdown Assistance when you insure your car. T&Cs apply. Ends 31 July 2021.
Income Drivo Premium Car Insurance
Income Drivo Premium Car Insurance
Yes
Yes
No
Yes
Yes
N/A
Get unlimited third party liability and unlimited windscreen cover. Plus, choose your preferred workshop for repairs or maintenance.
Direct Asia Third Party Fire and Theft Cover Car Insurance
Direct Asia Third Party Fire and Theft Cover Car Insurance
Third party only
Optional
Yes
Yes
Optional
Lifetime repair guarantee
Receive S$50 worth of Shell fuel when you insure your car. T&Cs apply. Ends 31 July 2021.
Budget Direct Insurance Comprehensive Car Insurance
Budget Direct Insurance Comprehensive Car  Insurance
Yes
Optional
Yes
Yes
Optional
12-months repair guarantee at authorised workshops.
Refer a friend and receive $20 shopping vouchers and your friends get 5% off any policy. T&Cs apply.
Direct Asia Third Party Only Car Insurance
Direct Asia Third Party Only Car Insurance
Third party only
Optional
Optional
No
Optional
Lifetime repair guarantee
Receive S$50 worth of Shell fuel when you insure your car. T&Cs apply. Ends 31 July 2021.
Income Drivo Classic Car Insurance
Income Drivo Classic Car Insurance
Yes
Yes
No
Yes
No
N/A
Unlimited third party liability, up to S$5 million in damages to third party property, up to S$1,000 in medical expenses.
Budget Direct Insurance Third Party Fire and Theft Car Insurance
Budget Direct Insurance Third Party Fire and Theft Car Insurance
Third party fire and theft only
Optional
No
Yes
Optional
12-months repair guarantee at authorised workshops.
Loss or damages to your car by fire or theft - up to your car's market value. Plus, unlimited cover for injury or death to others.
Budget Direct Insurance Third Party Only Car Insurance
Budget Direct Insurance Third Party Only Car Insurance
Third party only
Optional
No
No
No
12-months repair guarantee at authorised workshops.
Refer a friend and receive $20 shopping vouchers and your friends get 5% off any policy. T&Cs apply.
RentalCover.com Rental Car Insurance
RentalCover.com Rental Car Insurance
Yes
Yes
No
Yes
No
N/A
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