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Recently named the World’s Best Low-Cost Airline for the ninth year in a row, AirAsia has quickly grown to be one of the world’s largest budget carriers offering flights throughout Asia.
With a motto of “Now Everyone Can Fly”, the Malaysia-based carrier offers low fares for on its no-frills service. Travellers pay for what they want, like a checked bag or in-flight meal, and don’t have to absorb the prices of services they don’t want to use.
AirAsia runs about four MegaSales per year, averaging about once per season. The dates are not strictly set and do change around a bit, but you can expect to see one every few months.
Not with the cheapest fare option.
Bags can be added on during the booking process, or you can opt to upgrade to either the Value Pack (which includes 20kg of checked luggage, one meal, standard seats selection and baggage delay insurance) or the Premium Flex package (which includes 20kg of checked luggage, one meal, hot seat selection, baggage delay insurance, up to two flight changes, and express baggage and boarding).
The price of the packages changes depending on where you’re flying. However, if you’re likely to add on these extras, it may be worth it.
For example, we looked at a flight from Sydney to Kuala Lumpur and found that adding on a 20kg checked bag is $43 each way, while the Value Pack is $63 and the Premium Flex package is $136.
Yes, but only free if you have your own device. AirAsia rents Huawei MediaPad M2s with movies, TV shows, music games and magazines from $18 per flight segment.
If you have your own device, you can connect to the Rokki onboard Wi-Fi system where you can access the entertainment. You can also pay to use the internet.
Yes. AirAsia’s Rokki system provides paid internet access. It will be cheaper to pre-pay for access before you fly.
It’s charged in Malaysian Ringgits (approximately RM3=AU$1) with plans starting at RM8.
Yes, but it’s also not free. You can pre-purchase meals and drink packages online from $6. You can also purchase meals and snacks on the flight, but options are more likely to be limited.
Only AirAsia planes with premium flat bed (which is the airline’s equivalent to a business or first class) seats have power sockets.
No matter where you made your booking, changes will need to be made on AirAsia’s website.You’ll need to click on the “Big Shot login” icon at the top right corner. Once you’re logged in you’ll have the option to manage your booking.
AirAsia X and AirAsia Zest are part of the AirAsia family, and depending on the route you book, your flight may be operated by one of those subsidiary airlines.
You can check into your AirAsia flight online as early as 14 days prior to departure, and no later than one hour prior for an AirAsia flight and four hours prior for an AirAsia X flight. You can do this by going to the homepage and clicking on “Web Check-In” at the top of the screen. Enter your departure city, booking number and family name/surname and click “Go” to access your booking to check-in.
You can check AirAsia flight statuses by visiting the AirAsia site’s status page. Alternatively, you can check local airport websites to see if they offer live statuses of arriving and departing flights.
Visit AirAsia’s customer service page. Here, you’ll be able to fill out an e-form or use the live chat system.
AirAsia does not issue refunds for flights. If you’re wishing to cancel due to illness or medical reasons, AirAsia will give you a credit for your flight that can be used within three months if a doctor’s note is provided stating you are unable to fly.
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