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New car protection
|States served||Colorado, Delaware, Idaho, Iowa, Maryland, Mississippi, Nebraska, Nevada, Ohio, Tennessee, Washington|
|New car protection||No|
|Pay schedule||12 months, 6 months|
|Claims methods||phone, in-person|
|Anti-theft device discount||No|
|Defensive driving discount||No|
|Good student discount||No|
|Safety device discount||No|
|Special employment discount||No|
Roslyn McKenna Ayers is insurance manager at ValuePenguin and a former publisher at Finder, specializing in home and auto coverage. Her expertise and analysis has been featured on Bankrate, MSN and Reader's Digest. She holds a BA in writing and communications from Maryville College.
Serenity Insurance is go-to broker for high-risk drivers, especially those with DUIs, DWIs and similar offenses on their records. Serenity is best for high-risk drivers looking for at least the minimum coverage required by their state at a price that won’t break the bank.
But it’s not only tickets that can knock you into the high-risk category. If you’re newly licensed, have poor credit or let your coverage lapse in the past, it might be more difficult to sign on with cheap rates. Knowing the needs of its core group of drivers, it provides support you might not find with big-name providers.
If you’re having trouble finding coverage elsewhere, see if Serenity Insurance can connect you one of the providers in its network. Otherwise you’ll find better rates and perks elsewhere.
Get the cheapest quotes on your auto insurance
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Get a quote in minutes by calling Serenity’s customer support at 800-774-0520 weekdays from 5:30 am to 6 pm PT.
You can also start your application online, but you’ll need to eventually speak with an agent to receive a quote:
You’ll need to provide your contact information, financial details for billing as well as information on any vehicles you own — including the VIN, make and model.
Depending on the provider you’re matched with, you may need to submit further documentation to complete the process.
How do I find an Serenity Insurance agent near me?
Serenity is an online broker that doesn’t operate out of physical brick-and-mortar locations.
After you’re matched with a provider in its network that’s willing to provide you with a policy, you may be able to visit a physical location to speak with an agent or pay your policy. If that’s important to you, ask the rep when you receive a quote.
The providers in Serenity’s network tend to avoid the discounts that can apply to other policies, like those for improved driving or getting good grades.
Instead, Serenity focuses on getting you back on the road after a DWI, DUI or other serious offenses.
Serenity works with seven insurance providers to offer coverage to high-risk drivers, including those requiring an SR-22. All policies include the minimum coverage necessary needed to reinstate your license after a DUI or other driving offense.
Speciality policies that fulfill both your state’s minimum liability and SR-22 requirements include:
Overall, customer satisfaction is mostly positive, with many customers highlighting the helpful and responsive support. As of this writing, Serenity earns a high 4.8 out of 5 on Trustpilot, with 87% of its reviews positive.
Serenity’s reps often respond to any negative reviews. This shows the company holds good customer experience in high regard.
Accredited by the Better Business Bureau since 2010, Serenity Insurance earns an A+ rating with the BBB, with only 3 complaints in three years, as of October 2020.
There aren’t many providers that cater specifically to high-risk drivers. Among the best that do are The General, Geico, Direct Auto and Titan. These direct insurers file SR-22s for high-risk drivers, allowing them to get back on the road with their state’s minimum coverage.
Serenity is best for high-risk drivers looking for at least the minimum coverage required by their state at a price that won’t break the bank — especially drivers whose records include DUIs, DWIs or other high-point infractions.
But it’s not only tickets that can knock you into the high-risk category. If you’re newly licensed, have poor credit or let your coverage lapse in the past, it might be more difficult to sign on with cheap rates.
Serenity boasts that it was the first insurance provider in the US to offer insurance to those requiring an SR-22, potentially giving it an edge over bigger providers in the industry.
Serenity doesn’t offer the ability to start a claim online. Instead, you’ll need to contact the provider Serenity connected you with for a policy.
Serenity representatives can provide contact information the provider it’s matched with, if you don’t have it on hand.
Contact Serenity’s customer service team at 877-215-4610 weekdays from 6:30 a.m. to 5:30 p.m. PT and Saturdays from 8 a.m. and 5 p.m. PT.
During business hours, you may be able to speak with a representative via Serenity’s live chat. Go to the site, click Contact Us in the top bar and then click Chat with a Specialist.
For general questions about policy documents and billing, send a message through Serenity’s Contact Us page. A representative will be in contact within one business day.
Unlike a direct insurer, Serenity Insurance is an auto insurance broker focused on serving drivers with DUIs and other offenses. Providers in its network include Progressive, The General, Kemper, Dairyland, NGIC, Infinity and Commerce West.
In business for more than 20 years, it calls itself the “SR-22 expert” focused on helping high-risk drivers get back on the road. If you need an SR-22 to reinstate your license, Serenity takes you on, submitting to the DMV confirmation that you meet the state’s minimum liability laws.
Serenity’s founder and CEO, Thomas A. Black, founded the company on the belief that people with DUIs deserve an insurance company that understands and respects them.
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