Sephora carries a wide array of top beauty and skincare brands.
What can I buy at Sephora?
Sephora is your best bet for all your beauty and makeup needs. It carries a huge variety of amazing brands, including classics like:
- Marc Jacobs Beauty
- KVD Vegan Beauty
- Make Up For Ever
Sephora also carries trending brands such as:
- Fenty Cosmetics by Rihanna
- The Ordinary
- The Beauty Chef
And check out the Sephora brand collection for awesome deals on great products you’ll love.
How do I use my coupon code?
Shipping, delivery and payments
Can I get free delivery?
Yes! Sephora offers free three-day shipping for orders over $50.
It also offers unlimited two-day shipping with any purchase for a fee of $10.00 per year. All gift cards are delivered free.
Orders over $50 ship free.
For orders under that value, you’ll pay…
|Shipping option||Shipping fee|
For $10 per year, you can enjoy free two-day shipping with no minimum purchase.
How can I track my order?
You’ll receive a shipping confirmation email once your order has shipped. Click the tracking link in the email to see where your package is. You can also track your order from your account on the Sephora website or using the Sephora app.
Pay for your Sephora order on its secure website with Visa, Mastercard, Discover, American Express or the JCPenney credit card. You can also use PayPal for extra security and convenience.
Sephora takes your security seriously and abides by a stringent fraud protection policy. All payment forms are subject to verification by Sephora, and the company will refuse to process any transaction or sale that is suspected of fraud, illegal or unauthorized activity.
What is Sephora’s returns policy?
You can return Sephora products that you are not happy with for a full refund. Shipping charges are not refunded unless the return is due to an error on the part of Sephora. You can most return items within 60 days of purchase through the mail or return them in store.
Can I exchange my item for a different color or size?
Yes, most items can be exchanged. However, there may be restrictions on opened or used beauty products. Contact Sephora customer service to see if your item could be eligible for an exchange.
Are Sephora returns free?
Whether you mail your order back or return your items to a Sephora store, returns are free. If you choose to mail your items back, use the prepaid return label included with your order by printing it from your account on the Sephora website. You’ll send your return using USPS.
How do I return items to Sephora?
You can return Sephora items bought online either in-store or by mail. To return by mail using a free pre-paid shipping label:
- Fill out both sides of the return form attached to the order summary that should have come along with your package. Include your name, e-mail address, and phone number.
- Package your return item in the original packaging if possible.
- Print the pre-paid return label from www.sephora.com/returnlabel and attach it to the outside of the box.
- Mail your return via United States Postal Service.
- You will receive an email confirmation when your return is processed.
What is Sephora’s returns address:
If you’d rather arrange your return shipping yourself, just mail your items back to:
531 Chelsea Road
Aberdeen, MD 21001
When’s the next Sephora sale?
Right now! Sephora’s Welcome back sale runs from Aug. 14 through Aug. 23. Save online and in stores with codes WELCOMEBACK and FREESHIP.
Sephora has a Beauty Insider loyalty program to help you earn points to use towards your next purchase. You’ll also receive a free birthday gift as a loyalty club member. You can sign up for Sephora’s email list to receive other exclusive deals and to be the first to hear about any great sales.
Don’t forget to sign up our Finder deals email list to stay-up-to-date on the best makeup and beauty savings!
What sets this brand apart?
Sephora is the original beauty superstore. You can always count on this tried and true retailer to have the high quality makeup you need. It carries all the traditional cosmetics brands we know and love, and all the trendiest brands we can’t wait to get our hands on. And a year of two day shipping for ten bucks is a great deal for frequent beauty buyers.
What do people really say about this brand?
Beauty lovers say that Sephora’s mobile app could use some improvements. Many shoppers comment that Sephora’s customer service and attention to detail is excellent and made shopping a very pleasant experience. Other customers complain that their orders didn’t include the free samples they selected online during checkout.
What is Sephora’s history?
Sephora is a French brand founded in Paris, France in 1970. Nearly 50 years later, the company operates about 2,300 stories in 33 countries around the world. About 430 of those stores are located in the Americas. The first US Sephora store opened in the Soho neighborhood of New York City in 1998. The first Canadian store opened in Toronto in 2004.
The American Sephora headquarters is currently located in San Francisco.
What about social media?
Social media is changing the beauty world, and Sephora is definitely on board. You can find it on Facebook, Pinterest or Twitter, but its most important presence by far is on Instagram. With over 14 million followers and incredibly high interaction, Sephora’s Instagram is a great place to find out what’s going on in the makeup universe. It’s posted thousands of videos and product posts.
How can I contact customer support?
If you need to get in touch with a Sephora representative, you have a few options. You can call customer service at 1-877-SEPHORA. For hearing impaired customers, call 1-888-866-9845. Phone representatives are available Monday through Friday from 5 AM until 9 PM PST and on the weekends from 6 AM until 9 PM PST. You can also use the live chat feature on Sephora’s website. Chat reps are available on weekdays from 6 AM until 9 PM and on weekends from 6 AM until 5 PM.
Why should I shop at Sephora?
Pros and cons
- Extensive range of products. From the classics to hot new brands, Sephora has it all.
- Sephora exclusive items. Besides its own brand, other popular brands often have Sephora exclusive items.
- User reviews available. You can read other users’ thoughts on the Sephora site before purchasing an item.
- Free samples. Many orders include free samples.
- Generous loyalty program. Earn points towards future purchases.
- Coupon codes don’t work on every brand. Some brands don’t accept promo codes.
No matter what you need to create your perfect look, you’re sure to find it at Sephora. This store is a staple in any beauty lover’s shopping routine. Explore your old favorites and find new brands you’ll love all in one place. Make sure you take advantage of Sephora’s great free shipping programs and generous customer loyalty memberships.
Frequently asked questions
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