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Say car insurance review Oct 2020

Last updated:  

Offers a transparent look at your rates and rewards you every time you renew your policy.

finder.com's rating: 3.5 / 5

★★★★★

  • Get a quote if you don’t switch insurers often and live in one of the states where Say operates.
  • Pick something else if you’re interested in bundling discounts or rideshare coverage

Included free

Roadside assistance

Optional

New car protection

Accident forgiveness

Details

States served Colorado, Illinois, Indiana, Kansas, Mississippi, Tennessee
Roadside assistance Included free
Accident forgiveness No
New car protection Optional
Pay schedule 6 months, monthly
Claims methods online, phone
Rideshare coverage No
SR-22 support No

Pros

  • Rewards your loyalty with a higher insurance score
  • Calculate your insurance score on its website
  • Reveals how your rate is built so you can work to lower it

Cons

  • Only available in six states
  • Doesn’t offer rideshare coverage or bundling
Anti-theft device discount Yes
Bundling discount No
Defensive driving discount Yes
Good student discount No
Loyalty discount Yes
Homeowner discount No
Military discount No
Safety device discount No
Special employment discount No
Usage-based discount No
Other discounts Advance purchase discount, Advance purchase discount, Paperless discount

Expert review

Heather Petty

Review by


Heather Petty is a writer at Finder specializing in banking, investments and insurance. She's a self-proclaimed word nerd who worked as a technical writer and editor for the casino systems industry and is an internationally published young adult mystery author. Heather earned a bachelor’s degree in English from the University of Nevada, Reno.

Expert review

Say’s commitment to transparency means you’ll have a clear understanding of your car insurance rate and how your coverage works. And the insurer’s loyalty rewards means that renewing your policy will improve your rate. But if you’re looking for coverage for your rideshare work or other discounts and features offered by larger companies, compare car insurance companies to find the coverage you need.

What insurance coverage does Say offer?

You can get the following coverage from Say:

  • Auto collision. Protects your vehicle for damages in a collision. Say’s coverage extends up to $500 for damage to utility trailers and cargo, as well as up to $5,000 to cover certain modifications, such as custom paint or attached equipment.
  • Comprehensive. Covers damage caused to your vehicle that isn’t related to a collision. For example, if a tree branch falls on your car while you’re parked, your comprehensive coverage pays for damages.
  • Liability. Covers damages you cause to others during an accident, which includes both property damage and bodily injury coverage.
  • Medical payments coverage. Helps to cover the medical bills for you and your passengers, regardless of who’s at fault in the accident.
  • Glass repair coverage. Say partners with a company called Lynx to do glass repairs, so all claims and services are outsourced.
  • Uninsured motorist (UM). Say offers two versions of this coverage, bodily injury and property damage. If the other party doesn’t have adequate liability coverage or any insurance at all, UM bodily injury covers medical bills, lost wages and pain and suffering expenses, and UM property damage covers damages to your car.

What extra benefits and add-ons does Say offer?

You can add the following coverage to your policy:

  • Roadside assistance. Say includes a 24/7 roadside assistance package through Road America with every policy. The policy covers up to $100 per incident for these emergencies:
    • Flat tire
    • Towing
    • Getting locked out from your car
    • Dead battery
  • New car replacement. Also sometimes called gap insurance, this additional coverage can be added to your comprehensive and collision coverage to ensure you get the replacement value and not the depreciated value for your new car, should it be totaled in an accident.
  • Rental reimbursement. If you need to rent a car while yours is being repaired after an accident, you can use this coverage to help pay for up to 30 days of the rental fees.

What discounts can I get with Say?

Say offers detailed information about each discount on its website, so check that each of these discounts is still available in your state before you apply.

  • Advance purchase discount. If you apply at least seven days before you need insurance, you’ll get a 10% discount in your first year with Say. This discount decreases over time and ends in your fifth year of coverage.
  • Antitheft discount. Get up to 15% off for having an active or passive antitheft device, but only if you live in Illinois.
  • Continuous insurance discount. You can get 10% off your first year for never having a lapse in your coverage. This discount decreases 2% every year until it’s gone.
  • Defensive driving course discount. Taking a defensive driving course will allow you to apply a 10% discount to your liability, medical payments and collision coverage options. But outside of Kansas, this discount is only available if you are 55 years old or older in Colorado, Illinois and Tennessee.
  • Paperless discount. Get 10% off for opting out of paper statements and billing.
  • Pay-in-full discount. If you pay six months in advance as a lump sum, you get a 10% discount.

Pros and cons of Say car insurance

Pros

  • Rewards loyalty with a higher insurance score. Say adds 50 points to your insurance score every time you renew your policy, which is every six months, to a max score of 997. This can help to bring your insurance rate down by an average of 4% per renewal.
  • Calculate your insurance score. Say’s website has a calculator that allows you to generate your insurance score to better understand how your personal details affect your insurance rates.
  • Commitment to transparency. Between the insurance score calculator and a website with clear answers about what is and isn’t covered, Say goes a long way to make sure you understand what affects your insurance rate and how you can improve your score to bring down your premiums.

Cons

  • Limited availability. This insurer only offers policies in six states: Colorado, Indiana, Illinois, Kansas, Missouri, and Tennessee.
  • Lacks features of larger insurers. Because the company only offers auto insurance, you can’t bundle. And Say doesn’t offer coverage for drivers who work for rideshare services such as Uber or Lyft.

Alternatives to Say

Name Product Roadside assistance New car protection Accident forgiveness Safe driver discount Available states
Progressive
Optional
30%
All 50 states
Discover coverage that’s broader than competitors, valuable discounts up to 30% off and perks like shrinking deductibles that reward no claims.
Allstate
13%
All 50 states
Your dedicated agent can help you find the best savings with multiple discounts and rewards programs.
EverQuote
EverQuote
Optional
Yes
All 50 states
Roll in a variety of car insurance quotes from top insurers despite a high-risk driving profile, and view possible discounts while you’re at it.
The AARP Auto Insurance Program from The Hartford
Optional
Yes
All 50 states & DC
Drivers over age 50 can enjoy low rates and perks designed for mature drivers, plus freebies and AARP member perks like free replacement cost coverage.
Liberty Mutual
Optional
30%
All 50 states
Earn free accident forgiveness after five years claims-free and customize your policy anytime online at the tap of a button.
Esurance
40%
All states except AK, DE, HI, MT, NH, VT, WY
Take advantage of this online company's low base rates and mobile tools like app-based telematics and teen safe driver programs.
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Say car insurance reviews and complaints

Say is a small and fairly new insurer, so there aren’t a lot of customer reviews available yet, but it scores 4.5 stars on Trustpilot with 189 reviews. The company isn’t listed on the BBB, but its parent company, Shelter Insurance, has an A+ rating and has closed 17 complaints in the past year.

How do I apply for Say car insurance?

To apply for a policy, you can call Say customer service, or get a quote online that allows you to purchase the policy.

  1. Click get a quote from the home page.
  2. Enter your personal details, and click Next.
  3. Enter your preferred start date. Note that this date will become the due date every month if you choose to be billed monthly. Click Next.
  4. Answer questions about your insurance and driving history.
  5. Enter information about any additional drivers who need to be insured.
  6. Enter information about your vehicle.
  7. Once you get a quote, you can select options to customize your coverage. Click Next to continue and purchase your policy.

Frequently asked questions about Say

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