finder.com's rating: 2.5 / 5
- Get a quote if you're denied coverage by other companies.
- Pick something else if you want top-notch support or bundling discounts.
- Drivers with a spotty record can get a policy from SafeAuto.
SafeAuto isn’t trying to compete with the everyday insurer. Instead, it offers car insurance to drivers who might have a hard time finding coverage elsewhere due to a bad driving record or DUI. That's why you won't find all the bells and whistles on its insurance policies, but you will be able to get coverage to legally drive.
SafeAuto sees a high number of customer complaints and low customer satisfaction scores, with customers complaining of billing issues, claims issues and trouble getting help from customer service to resolve these problems.
SafeAuto's specialty is serving drivers who might not be able to catch a break. If you don’t need SR-22 insurance or you're looking for a high standard of service and customer engagement, you may be better off with another insurance company.
finder.com's rating: 2.5 / 5
|States served||Arizona, California, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Mississippi, Missouri, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia|
|Roadside assistance||Included free|
|New car protection||No|
|Pay schedule||12 months, 6 months, Quarterly, monthly (fee applies)|
|Claims methods||phone, in-person|
|Anti-theft device discount||No|
|Defensive driving discount||Yes|
|Good student discount||Yes|
|Safety device discount||No|
|Special employment discount||No|
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Unlike many insurers offering nonstandard auto insurance, SafeAuto lets you buy coverage online. Here’s how to go about it:
If you’d rather apply for coverage over the phone, call 800-723-3288 to speak with a representative.
SafeAuto provides fairly standard discounts that include:
SafeAuto offers a few benefits to make your life easier during the claims process.
Even with nothing but negative customer reviews on Better Business Bureau’s (BBB) website, SafeAuto earns an A+ independent rating from the BBB itself. The provider received more than 126 customer complaints through the BBB site, most citing problems with service and billing.
You’ll also find negative reviews on the BBB website, which are different from complaints. More than 25 people left poor remarks about the company, protesting its claims and billing department, as well as its poor customer service in general.
SafeAuto also received a poor 9.07 rating on the 2020 National Association of Insurance Commissioners complaint index, well above the national average rating of 1.00.
Consumer ratings and reviews can give valuable insight into what it’s like to deal with a company as a customer, but they rarely tell the whole story. Because customers don’t typically rate a product or service unless they want to rant and rave, you might want to take aggregated scores with a grain of salt.
Finder’s car insurance experts rate SafeAuto about average because of the company’s basic coverage options, available discounts and poor customer service ratings. The company does keep a high BBB rating, which boosts its overall Finder rating slightly.
Get quotes from other car insurance companies that cover drivers with violations or SR-22 needs.
SafeAuto specializes in minimum liability insurance, but you can opt for other standard coverage as well.
SafeAuto’s auto insurance policies are available in 18 states. However, those who live outside its service area can get help finding coverage through SafeAuto’s network of trusted insurance providers. Here’s where SafeAuto auto insurance policies are available:
Whether you’re a SafeAuto customer or filing a claim against one of its policyholders, you can start the claims process by calling SafeAuto at 800-723-3288. Here’s what you’ll need:
What can I do with SafeAuto online?
Pay your bills to SafeAuto online, but for claims, you’ll need to pick up the phone. The company offers a mobile app good for paying bills and viewing your account only, leaving their digital experience somewhat lacking compared with similar providers.
How much will my premiums increase after I file a claim with SafeAuto?
With most insurance providers, filing a claim can elevate your risk in the eyes of your insurer — which could lead to higher rates. However, many providers offer accident forgiveness programs.
These programs might save you from a rate hike if you need to file a claim and have kept a clean driving record for a specified time. Get in touch with your agent for details.
How do I contact SafeAuto?
Call SafeAuto for support at 800-723-3288 or CDS@safeauto.com.
What payment plans does SafeAuto offer?
SafeAuto offers the flexibility of three different payment options to make paying your insurance bill easier.
How do I get proof of insurance?
Request your Proof of Insurance to be faxed or e-mailed to you right away by visiting the manage policy page, or call 24/7 at 800-723-3288. SafeAuto will also mail your Proof of Insurance after your policy has been issued.
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
Our insurance team analyzes car insurance providers to help you choose the best car insurance for you. We rank insurers from one to five stars based on key factors including customer satisfaction, policy options, price, billing, claims, and support. We create these rankings to help you narrow down an insurance provider that best suits your budget and coverage needs.
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April 04, 2019
Roslyn McKenna Finder
April 04, 2019
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