Root car insurance review Jul 2020
Get instant coverage with the Root app and see how much your safe driving could save you.
finder.com’s rating: 4.0 / 5.0
- Get a quote if you want a cheap rate for your safe driving.
- Pick something else if you want a personal agent.
- Good drivers can save the most on auto insurance.
New car protection
|States served||Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia|
|Roadside assistance||Included free|
|Pay schedule||6 months, monthly|
|New car protection||No|
- Safe drivers save up to 52%
- Easy app tracks driving
- Fast claims
- Great support
- Not every driver can qualify
- Limited states
- App only
|Anti-theft device discount||Yes|
|Defensive driving discount||Yes|
|Good student discount||No|
|Safety device discount||Yes|
|Special employment discount||No|
Kelly Waggoner is editor-in-chief at Finder US. She's worked with publishers, magazines and nonprofits throughout New York City, including ghostwriting a how-to on copyediting for the Dummies series. Between projects, she toys with words, flips through style guides and fantasizes about the serial comma's world domination.
This startup may reward your good driving behaviors with lower rates than you’ll find elsewhere. Root’s premise is that good drivers shouldn’t have to pay more for car insurance.
First, you’ll prove your driving skills with a test drive with an app that monitors a few weeks of your actual driving on the road. Then you’ll get a rate that’s based on how much and how well you drive. Unlike traditional insurers,
Root’s prices are heavily weighted based on your test drive, instead of focusing on factors like your credit score, age, gender, location and other demographics that most drivers can’t help. Safe drivers stand to save the most, as long as you’re comfortable leaving the app on while you’re driving.
What's in this guide?
- Is Root legit?
- Where is Root car insurance available?
- How does Root decide my car insurance rate?
- How does the quote process work?
- What coverage can I get from Root?
- What discounts can I get with Root?
- Pros and cons of Root car insurance
- Root reviews and complaints
- How to contact Root Insurance
- Compare Root to other companies
- Common questions about Root car insurance
Is Root legit?
Yes, Root Insurance is a legitimate insurance company accredited by the BBB and backed by state insurance funds, just like big national insurers. Root’s a startup company founded in 2015.
The company’s not out to scam drivers or pull a bait and switch with low rates you can’t actually qualify for. Instead, your driving will play a large part in setting how much you save. You won’t get personalized support from an agent, but you can call customer support almost any time — and the claims process is all done online.
How does Root car insurance work?
Like many usage-based or telematics insurers, Root’s app determines your rates based on how you actually drive. Using your smartphone’s accelerometer and GPS, the Root app can determine your speed, mileage, hours driven, braking distance and more. While factors like age and marital status are still considered, your driving score is weighed much more heavily than it is with traditional car insurance companies.
Safe, low-mileage drivers often report in customer reviews that they save a lot of money by switching to Root. Drivers who can’t get good rates with other insurance companies are also good candidates for Root, including young drivers and drivers with sports cars. All you have to do is prove how well you drive to get a good rate.
How does Root decide my car insurance rate?
Root helps you save by setting your car insurance rate based primarily on your actual driving. Your test drive is the largest factor that Root considers when putting together your policy and price, except in California where telematics-based rates are illegal. But, to a lesser extent, Root also considers your driving record, general demographics and your overall credit history — factors more traditional insurers use too.
If your driving doesn’t meet Root’s requirements, Root won’t offer a price or let you open a policy. You won’t be able to retake your test drive to sign up for a policy, which could be a letdown if you don’t have another car insurance option lined up.
How does the quote process work?
- Download the app. To get started, download the app for Android or iPhone and sign up for your test drive, unless you live in California. You can go to the Root site and click Download the app now to have a download link sent to your mobile number.
- Set up the app. Log in through email or Facebook, and then enable location, motion and notifications. Scan your driver’s license and enter any other personal information.
- Take your test drive. Root’s app will monitor your driving habits for two to three weeks to decide your rate, though some drivers require as little as one week or up to four weeks to set a rate.
- Keep track of your score. You can keep track of how you’re doing during the test drive with the app’s Driver scorecard, which rates how well you brake, turn and maneuver down the road. The app also suggests ways to improve your driving score.
- See your score. After you’ve logged enough trips for a score, Root rates your driving on a scale of 1 to 10. If it’s lower than you’d like, use the remaining time in your test drive to improve your score.
- Get your custom rate. Root then calculates a quote and presents a policy that matches your on-the-road behaviors if your score meets Root’s criteria.
Am I covered while I take the test drive?
Yes, Root offers flexible options depending on whether you’re currently insured or need same-day coverage. To get insured from day one, you’ll get a temporary 60-day policy and rate. After your 30-day test drive, you’ll see your final rate and have 30 days to decide whether to sign up.
If you’re already insured and are still considering options, stick with your current insurer until after you’ve completed your test drive and you get your final quote. Then you can decide whether to make the switch. You can even cancel your current insurance and let your lender know you’ve switched through the Root app.
How long does the test drive take?
You’ll typically complete your test drive in two to four weeks. You can check on the time left on your test drive in the app. Some drivers reported getting a quote after only a week or two, though the average is three weeks, depending on how much you drive.
What does the Root app look like?
What coverage can I get from Root?
Many drivers who switch to Root report that they can increase their limits for less than the cost of their current insurance, according to several Reddit threads. The only caveat: Root currently doesn’t offer gap insurance, which protects you if your car is totaled and your claim check is less than the amount left on your car loan.
- Collision and comprehensive. Collision covers damage to your vehicle caused by an accident. Comprehensive covers the damage to your vehicle by basically everything other than an accident.
- Liability. Bodily injury covers injuries to others that result from an accident you caused. And property damage protects you if you damage another person’s property in an accident. Choose a limit up to $250,000 per accident.
- Medical payments. Pays for medical care after an accident, whether you’ve collided with a car, a bike or a tree.
- Personal injury protection. Covers medical expenses, lost wages and other indirect costs for you and your passengers after an accident.
- Rental car reimbursement. Pays for you to rent a car or otherwise get around while yours is in the shop for repairs after an accident. You can also get coverage for using Lyft instead of a rental car, a unique option not available from most insurers.
- Roadside assistance. Included free with every policy except in California. Covers any roadside service under $100, including towing, battery jumps and emergency assistance. You get up to three incidents per car for every 6-month policy term.
- Underinsured motorist coverage. Pays for car repairs if you’re in an accident caused by a driver without enough insurance.
Does Root offer full coverage?
Yes, you can get full coverage through Root. Full coverage policies typically include liability plus collision and comprehensive coverage. Keep in mind a full coverage policy doesn’t actually include every kind of coverage — you’ll typically pay extra for coverage like rental car reimbursement.
What discounts can I get with Root?
For qualifying customers, Root Insurance offers a string of discounts and rewards, but they’re baked into your final rate. Root’s whole premise is rewarding good drivers with low rates. And so it doesn’t offer the discounts that mainstream car insurance providers do, like those for good students.
However, you can get a few discounts if you qualify:
- Referral discount. Invite your friends to sign up through a personalized referral link and save $10 to $100 for each successful referral, except in California.
- Tesla autopilot. Use the Autosteer option during your test drive in your Tesla and save based on how many highway miles you drive with autopilot on.
Can I bundle insurance policies with Root?
No, Root doesn’t offer any other insurance policies, as of June 5, 2020. It’s typical for telematics insurance companies to offer only car insurance. When using these companies, you’ll need to buy additional policies from other insurance providers.
Pros and cons of Root car insurance
- Low, transparent rates. Many drivers can get higher coverage limits with lower rates from Root. And it’s easy to use the app to see where your rate comes from.
- Rewards good drivers. When calculating a quote, Root weighs your overall driving behaviors most heavily, rather than demographic information you can’t control, like age or gender.
- Free roadside help. Root policies include roadside assistance, which can be accessed from the app.
- Fast claims. The app lets you make a claim in minutes, and Root processes most claims within 10 business days — much faster than the industry standard of several weeks.
- Not every driver can qualify. Root is upfront with the fact that not every driver will be offered a policy. But even drivers who need an SR-22 can qualify, depending on their driving ability.
- Not available nationwide.. Root isn’t available in every state yet, though it’s growing quickly and plans to roll out nationwide.
- App-based only. You’ll need to have your phone on and the app running while you drive, which might not be an option for every driver. Other telematics companies often offer a physical device instead of just an app.
Root reviews and complaints
Overall, customers have good things to say about their experience with Root Insurance, especially with the rates they’ve gotten with this startup — a few saying they’ve saved over $100 a month. Negative reviews focus on inaccurate driving scores on the test drive and billing issues.
As of February 2020, Root earns a little under 2 out of 5 stars on the Better Business Bureau (BBB). Two good signs of solid support is its A+ BBB rating and the fact that it’s accredited by the agency, which indicates Root reps have so far replied to every negative complaint on the site.
How to contact Root Insurance
If you’re not able to get the help you need through the app’s support menu, you have options to speak with a representative, depending on your needs:
- General questions. Contact Root Insurance’s customer support team at 866-980-9431 weekdays from 9 am to 5 pm ET or email email@example.com.
- Claims assistance. Call 844-867-2514 anytime.
- Roadside assistance. Call 855-982-1720 anytime.
Root can even help you cancel your old insurance policy. There’s an option from the app to start the process of canceling your current policy without a single phone call.
Does Root have local agents?
Because of Root’s app-based platform, the company doesn’t provide service through local agents.
What is Root Insurance?
Root Insurance claims it’s the first insurer founded on “the relentless pursuit of fairness.” Since 2015, its mission has been setting up good drivers with the affordable coverage they’ve earned. Everything from signup to claims is conveniently handled through the app. No insurance agents or storefronts necessary.
Based in Ohio, CEO Alexander Timm has worked in insurance since the tender age of 14, giving him lots of time to see the industry’s negative side. He started Root to fix all that, designing a unique smartphone app that eliminates the need for a network of agents or storefronts.
Compare Root to other companies
Root’s not the only usage-based insurance company out there. Other drivers have saved up to 40% on rates using telematics tools from national providers, like Progressive Snapshot, Allstate DriveWise, Liberty Mutual RightTrack or Nationwide SmartRide. Consider all your options before deciding on the best one for you.
Common questions about Root car insurance
Car insurance ratings
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
Our insurance team analyzes car insurance providers to help you choose the best car insurance for you. We rank insurers from one to five stars based on key factors including customer satisfaction, policy options, price, billing, claims, and support. We create these rankings to help you narrow down an insurance provider that best suits your budget and coverage needs.