When it comes to mattresses, there’s springs, foam, air and latex. And then there’s Purple.
Raise your hand if you’ve been through just about every type of mattress out there but can’t seem to find anything that fits your body just right. We’ve been there, too. Foam mattresses are wildly popular right now, but the truth is that foam — even hybrid foam isn’t for everyone. If you still want the convenience of an online bed-in-a-box, you might want to give Purple’s mattresses a try.
What is Purple?
Purple was founded by two brothers, Tony and Terry Pearce, on a mission to create a more comfortable and cost-effective cushion for people who use wheelchairs. First, the duo developed Floam, a foam-like cushiony material that worked wonders in the comfort department but was expensive to make. Three years later they developed a cost-effective alternative called Hyper-Elastic Polymer, and Purple mattresses were born.
Hyper-Elastic Polymer is essentially a fancy way of saying a stretchy material that’ll still relax under pressure points so you don’t feel like you’re sleeping on a rock. In addition to their patented Purple material, the brothers have 30 cushioning patents that are licensed all around the world.
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What can I buy at Purple?
- Mattresses. Purple now has four levels of mattresses, with the main differences being the thickness of the patented comfort grid. The cheapest mattress option starts at $999 and the most expensive, the Purple 4, starts at $2,499.
- Pillows and sheets. Purple makes pillows with the same Hyper-Elastic Polymer material as its mattresses, complete with a firm, supportive edge. You can also snag some new sheets while you’re mattress shopping.
- Seat cushions. Purple’s seat cushions supposedly allow you to sit on a raw egg without breaking it. How’s that for support?
- Foundations. Choose from a traditional platform base or the adjustable PowerBase for your new mattress.
Payment options
Pay for your Purple order in full upfront using PayPal, Amazon Pay, Visa, Mastercard, American Express or Discover. If you’d rather break up your total into monthly payments, you can choose the Affirm financing payment option at checkout. You could get as low as 0% APR for the first six months when you use this option. If you don’t qualify for 0% APR, you’ll be evaluated for rates of 10% to 30% APR over three, six or 12 months.
Sizing guide
When you go online to buy a Purple mattress, the first thing you’ll need to decide is whether you want the original Purple or one of the new Purple mattresses. The main difference among your four options is their thickness. Plus, only the original Purple comes in a full size. Here’s a breakdown of the dimensions of each one.
Purple
| Twin XL | Full | Queen | King | California King |
|---|---|---|---|---|
| 38” x 80” x 9.5” | 54” x 76” x 9.5” | 60” x 80” x 9.5” | 76” x 80” x 9.5” | 72” x 84” x 9.5” |
Purple 2
| Twin XL | Queen | King | California King |
|---|---|---|---|
| 38” x 80” x 11” | 60” x 80” x 11” | 76” x 80” x 11” | 72” x 84” x 11” |
Purple 3
| Twin XL | Queen | King | California King |
|---|---|---|---|
| 38” x 80” x 12” | 60” x 80” x 12” | 76” x 80” x 12” | 72” x 84” x 12” |
Purple 4
| Twin XL | Queen | King | California King |
|---|---|---|---|
| 38” x 80” x 13” | 60” x 80” x 13” | 76” x 80” x 13” | 72” x 84” x 13” |
Can I get free delivery?
Yes, shipping is always free, whether you buy a seat cushion or a mattress.
Shipping costs
Shipping and returns are free, although there may be an additional shipping charge if you live in Alaska or Hawaii.
How can I track my order?
You should receive shipment confirmation from Purple when your order ships. If you don’t hear from Purple, contact customer support directly at 888-848-8456 or info@purple.com.
What’s Purple’s return policy?
Try your Purple mattress or pillow for 100 nights. If you don’t like it at any point within that window, contact Purple customer support at returns@purple.com to set up a free pickup and return. For Purple seat cushions, you’ll have a 30-day trial period and free returns inside this timeframe.
A few Purple products are not refundable unless they arrive damaged or defective:
- Mattress protectors
- Sheets
- Powerbase
- Platform base
When’s the next sale?
Like lots of other mattress brands, Purple usually runs special sales during three-day holidays like President’s Day, Memorial Day and Labor Day. If you miss the exact date of the sale, though, check for a deal anyway because this online mattress company has a history of offering some pretty generous extended sales, which usually include a free pillow with a mattress purchase.
Purple does offer a 15% military discount to veterans, active duty service members and first responders, but you have to call 844-642-5613 to take advantage of this offer.
What sets this brand apart?
To make Purple mattresses, co-founders Tony and Terry Pierce have created a patent-pending machine called the MattressMax. This nifty machine gives Purple the power to manufacture its innovative Hyper-Elastic Polymer material right here in the US at a much more affordable price point.
With patents in use all over the world, for mattresses like Stryker Medical, Svane by Ekornes, Francebed and Sleepmaker, you could say these brothers know a thing or two about comfort technology. But there’s more. Purple also has created the materials used for Jansport backpack straps, Dr. Scholl’s Massaging Gel and Sof-Sole insoles and soft-catch toy balls by Nickelodeon.
What do people really say about Purple mattresses?
Lots of online reviewers confirm the fact that Purple’s unique Hyper-Elastic Polymer material does make a difference of providing ample support and, most importantly, being comfortable to sleep on. Another big benefit of Purple mattresses is that they seem to do a great job of keeping you cool, which can be a problem for some other online mattress brands.
The biggest complaints about Purple have to do with subpar customer service and a bit of a hassle during the mattress return process. It’s also worth noting that you should expect to pay a little more for the new Purple models (Purple 2, 3 and 4) than some of the brand’s top competitors.
How can I contact customer support?
Get in touch with customer support by calling 888-848-8456, emailing info@purple.com or live-chatting online. If you have a pressing matter, you might want to try calling. We tried the live chat feature and were on hold for quite a while.
For returns, call 888-848-8456 or email returns@purple.com. The returns department operates
Monday through Friday from 8 a.m. to 4:30 p.m. Mountain time.
What about social media?
Purple’s on Facebook, Twitter, Instagram, YouTube and Pinterest. If you’re into funny videos, check out its YouTube channel. You’ll get a mix of useful info about Purple’s innovative mattress material and downright hilarious content, like how the Purple mattress protector can even stand up to the likes of Sasquatch.
Pros and cons
Pros
- Made in the USA. Thanks to its MattressMax machine, Purple mattresses are proudly made here in America.
- Unique material. If you know you don’t want a regular foam or spring mattress, Purple’s innovative polymer material might be worth a try.
- Free shipping and returns. Shipping and returns are free, whether you buy a mattress or a seat cushion.
- 100-night trial. Test out your mattress for up to 100 nights before deciding if it’s the right bed for you.
Cons
- Complaints of poor customer service. Some online reviews mentioned problems with being able to get in touch with customer service when they needed help.
- Some big items can’t be returned. If you buy either of the platforms that Purple offers, you won’t be able to return them unless there’s a defect.
Bottom line
Since it uses a patented material that’s different from other options out there, you might want to give Purple a try if you’re not in love with regular foam, spring or latex mattresses. You’ll pay a little more for newer Purple models, but if you’re shopping on a budget, you can still snag the original Purple at a decent price.
Frequently asked questions about Purple mattresses
The complete guide to buying a mattress online
If you’re not sure yet if Purple is right for you, jump over to our complete guide to buying a mattress online. We give you tips on how to choose the right mattress for you and compare online mattress brands side by side.
