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Prudential disability insurance review 2020

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Sold through the workplace, these disability policies are backed by one of the biggest insurers in the game.

finder.com’s rating: 2.5 / 5.0

★★★★★

  • Consider Prudential if… You qualify for a policy through your employer.
  • Look elsewhere if… You want an individual disability insurance policy that can be customized to your needs.

Yes

Short term disability

Yes

Long term disability

Details

Benefit period Short-term: 3, 6 or 12 months
Long-term: Up to ages 65, 67, or 70, or 2 or 5 years
Waiting period Short-term: 30, 60 or 90 days
Long-term: 90, 180 or 365 days
Coverage amount Short-term: $100–$3,000
Long-term: $300–$6,000
Individual credit
Available states All 50 states
Policy riders No info available
Simplified issue No

Pros

  • Mobile claims tools
  • Extra resources long term disabilities

Cons

  • Only available through your employer

Expert review

Katia Iervasi

Review by


Katia Iervasi is a staff writer who hails from Australia and now calls New York home. Her writing and analysis has been featured on sites like Forbes, Best Company and Financial Advisor around the world. Armed with a BA in Communication and a journalistic eye for detail, she navigates insurance and finance topics for Finder, so you can splash your cash smartly (and be a pro when the subject pops up at dinner parties).

Expert review

Offered through the workplace, Prudential’s disability policies cater to both short- and long-term needs. Policy features vary between employers, but you can expect your coverage to be less customizable than an individual policy.

If you’re interested in taking out an individual disability policy, compare disability insurance companies.

Built-in benefits and available policy riders

Built-in benefits

  • Partial disability. If you return to work part-time after a claim, you’ll continue to receive monthly benefits based on the percentage of income you’re losing due to your disability.
  • Non-cancelable and guaranteed-renewable. As long as you pay your premiums on time, Prudential can’t change your coverage or rates.
  • Waiver of premium. If you lose your sight, hearing, speech, hands or feet, the insurer will waive your premiums.
  • Survivor benefit. Pays a lump sum to your beneficiaries, equal to three times your monthly benefit, if you die during a claim.
  • Voluntary vocational rehabilitation program. If you voluntarily participate in a vocational rehabilitation program, you’ll receive an additional 10% of your benefit up to six months.

Riders

  • Residual disability rider. Pays a partial benefit if you’re still able to work on a limited or part-time basis.
  • Cost of living adjustment (COLA). Boosts your monthly benefit while on a claim. The increase is capped at 3%.

Pros and cons of Prudential disability insurance

Pros

  • Mobile claims tools. This insurer allows you to provide any required documentation for claims through text. Most competitors don’t yet offer this capability.
  • Extra resources long term disabilities. Prudential offers extra help for people filing a long term disability claim, like in-house clinical resources or behavioral health resources. The extra help covers both medical and non-medical obstacles to your healing, an added benefit you won’t find with every insurer.

Cons

  • Only available through your employer. If your employer doesn’t offer Prudential disability, you won’t be able to get it individually.

Prudential disability insurance reviews and complaints

Prudential has been in the insurance industry for over 140 years, though it’s not accredited with the Better Business Bureau (BBB). The BBB has awarded the insurer a D rating while it responds to complaints, as of October 2020. Speaking of complaints, the BBB records 126 in the last three years — but we couldn’t find any directly related to disability insurance.

Customers award Prudential 1 out of 5 stars on the BBB, and 1.5 stars on TrustPilot. But again, these reviews reflect the company as a whole.

Prudential’s financial strength

An insurer’s financial strength points to its ability to pay out claims. Prudential scores top ratings from the major agencies and currently manages $1.4 trillion in assets. With these stats, it’s safe to say it has the cash reserves to pay out claims.

As for customer satisfaction, Prudential earned an “about average” score in J.D. Power’s latest life insurance study — so there’s room for improvement.

Agency Rating
A.M. Best A+ (Superior)
Moody’s Aa3 (High quality)
Standard & Poor’s AA- (Very strong)
Fitch AA- (Very strong)
J.D. Power 3 out of 5 circles

Compare alternatives to Prudential

Data indicated here is updated regularly
Name Product Coverage Amount Benefit period Waiting period Own Occupation Medical exam required
Prudential disability insurance
Short-term: $100–$3,000
Long-term: $300–$6,000
Short-term: 3, 6 or 12 months
Long-term: Up to ages 65, 67, or 70, or 2 or 5 years
Short-term: 30, 60 or 90 days
Long-term: 90, 180 or 365 days
No
Yes
MassMutual disability insurance
Not listed
2, 5 or 10 years or up to age 65, 67 or 70
60, 90, 180, 365 or 730 days
Yes
Yes
Guardian disability insurance
$500 to $20,000
2, 5 and 10 years to age 65, 67 and 70
30, 60, 90, 180, 365 or 720 days
Yes
Yes
Principal disability insurance
$400 to $20,000
Up to ages 65, 67, or 70, or 2 or 5 years
30, 60, 90, 180 or 365 days
No info available
Yes
Mutual of Omaha disability insurance
Simplified issue: $300–$4,000
Short-term: $300–$5,000
Long-term: $300– $20,000
Simplified issue: 12, 24 or 36 months
Short-term: 3, 6, 12 or 24 months
Long-term: 2, 5, or 10 years, or to age 65 or 67
Simplified issue: 30 days (injury) or 90 days (sickness)
Short-term: 0 (accident), 7, 14, 30, 60 or 90 days
Long-term: 60, 90, 180 or 365 days
No info available
No
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How do I sign up for Prudential disability insurance?

Since Prudential sells disability insurance through the workplace, you’ll need to ask your employer to explain your coverage options.

If you have questions, you can call Prudential’s disability insurance department at 800-842-1718. Agents are available on weekdays from 8 a.m. to 11 p.m. ET.

More about Prudential

Founded in 1875, Prudential Financial is one of the largest life insurance companies in the US, with over 3.8 million policyholders and $2 trillion in active premiums. It also has offices in Asia, Europe and Latin America.

Insurance aside, Prudential offers annuities, mutual funds, investment management services and retirement plans.

Frequently asked questions

Disability insurance ratings

★★★★★ — Excellent

★★★★★ — Good

★★★★★ — Average

★★★★★ — Subpar

★★★★★ — Poor

Our experts analyze disability insurance companies to help you find the best income protection policy for you.

We assess each company’s financial strength and customer satisfaction, as well as policy features, benefit and elimination periods and available riders. We then give each insurer a score between one and five stars that reflects available options and industry reputation.

Learn the details of our methodology and scoring.

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