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Prudential disability insurance review 2020

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Sold through the workplace, these disability policies are backed by one of the biggest insurers in the game.

finder.com’s rating: 2.5 / 5.0

★★★★★

  • Consider Prudential if… You qualify for a policy through your employer.
  • Look elsewhere if… You want an individual disability insurance policy that can be customized to your needs.

Yes

Short term disability

Yes

Long term disability

Details

Benefit period Short-term: 3, 6 or 12 months
Long-term: Up to ages 65, 67, or 70, or 2 or 5 years
Waiting period Short-term: 30, 60 or 90 days
Long-term: 90, 180 or 365 days
Coverage amount Short-term: $100–$3,000
Long-term: $300–$6,000
Individual credit
Available states All 50 states
Policy riders Residual disability rider and cost of living adjustment (COLA)
Simplified issue No

Expert review

Katia Iervasi

Review by


Katia Iervasi is a writer from sunny Sydney, Australia. Her writing — and curiosity — has taken her around the world, and she now calls chaotic, creative New York home. With a journalistic eye for detail, she navigates insurance, mortgages and finance for Finder, so you can splash your cash smartly (and be a pro when the subject pops up at dinner parties).

Expert review

Offered through the workplace, Prudential’s disability policies cater to both short- and long-term needs. Policy features vary between employers, but you can expect your coverage to be less customizable than an individual policy.

If you’re interested in taking out an individual disability policy, compare disability insurance companies.

Built-in benefits and available policy riders

Built-in benefits

  • Partial disability. If you return to work part-time after a claim, you’ll continue to receive monthly benefits based on the percentage of income you’re losing due to your disability.
  • Non-cancelable and guaranteed-renewable. As long as you pay your premiums on time, Prudential can’t change your coverage or rates.
  • Waiver of premium. If you lose your sight, hearing, speech, hands or feet, the insurer will waive your premiums.
  • Survivor benefit. Pays a lump sum to your beneficiaries, equal to three times your monthly benefit, if you die during a claim.
  • Voluntary vocational rehabilitation program. If you voluntarily participate in a vocational rehabilitation program, you’ll receive an additional 10% of your benefit up to six months.

Riders

  • Residual disability rider. Pays a partial benefit if you’re still able to work on a limited or part-time basis.
  • Cost of living adjustment (COLA). Boosts your monthly benefit while on a claim. The increase is capped at 3%.

Prudential disability insurance reviews and complaints

Prudential has been in the insurance industry for over 140 years, though it’s not accredited with the Better Business Bureau (BBB). The BBB has awarded the insurer a B- rating while it responds to complaints. Speaking of complaints, the BBB records 100 in the last three years — but we couldn’t find any directly related to disability insurance.

Customers award Prudential 1 out of 5 stars on the BBB, and 1.5 stars on TrustPilot. But again, these reviews reflect the company as a whole.

Prudential’s financial strength

An insurer’s financial strength points to its ability to pay out claims. Prudential scores top ratings from the major agencies and currently manages $1.4 trillion in assets. With these stats, it’s safe to say it has the cash reserves to pay out claims.

As for customer satisfaction, Prudential earned an “about average” score in J.D. Power’s latest life insurance study — so there’s room for improvement.

AgencyRating
A.M. BestA+ (Superior)
Moody’sAa3 (High quality)
Standard & Poor’sAA- (Very strong)
FitchAA- (Very strong)
J.D. Power3 out of 5 circles

Compare alternatives to Prudential

Data indicated here is updated regularly
Name Product Coverage Amount Benefit period Waiting period Own Occupation Medical exam required Online quote
Policygenius Disability Insurance
$100 to $20,000
2, 5, or 10 years or until age 65 or 67
60 - 365 days
Yes
Depends on provider
Yes
Get matched with one of 15 top life insurance companies to find the best coverage and rates for you.
Breeze
$500 to $20,000
1, 2, 5, or 10 years or until age 65 or 67
30 - 365 days
Yes
No
Yes
This startup offers some of the most riders and benefits backed by an established underwriter.
LeverageRx
$100 to $20,000+
1, 2, 5, or 10 years or until age 65 or 67
30 - 365 days
Yes
Depends on provider
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LeverageRx is a digital lending and insurance marketplace exclusively for medical professionals.
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How do I sign up for Prudential disability insurance?

Since Prudential sells disability insurance through the workplace, you’ll need to ask your employer to explain your coverage options.

If you have questions, you can call Prudential’s disability insurance department at 800-842-1718. Agents are available on weekdays from 8 a.m. to 11 p.m. ET.

More about Prudential

Founded in 1875, Prudential Financial is one of the largest life insurance companies in the US, with over 3.8 million policyholders and $2 trillion in active premiums. It also has offices in Asia, Europe and Latin America.

Insurance aside, Prudential offers annuities, mutual funds, investment management services and retirement plans.

Frequently asked questions

Disability insurance ratings

★★★★★ — Excellent

★★★★★ — Good

★★★★★ — Average

★★★★★ — Subpar

★★★★★ — Poor

Our experts analyze disability insurance companies to help you find the best income protection policy for you.

We assess each company’s financial strength and customer satisfaction, as well as policy features, benefit and elimination periods and available riders. We then give each insurer a score between one and five stars that reflects available options and industry reputation.

Learn the details of our methodology and scoring.

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