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Xoom international money transfer review

Learn how this PayPal-owned company can help you move money around the world.

Is Xoom available in the Philippines?

Unfortunately, you won’t be able to sign up for an account in the Philippines unless you have a bank account in either the US or Canada. At this time, Xoom has made no mention of expanding into the Philippines, but that doesn’t rule it out. You can check out the other options you have for sending money overseas from the Philippines here.

If you do have a US or Canadian bank account, you can send money to the Philippines, as well as dozens of other countries, using Xoom.

Why should I use Xoom?

  • Transfer tracking. You’ll receive a text message when your money arrives. Xoom will also email you and your recipient to keep you both informed of the transfer’s progress. You can log on to your account any time and track the transaction there, or call customer service and receive an update from a live representative.
  • Money-back guarantee. Xoom offers a money-back guarantee to refund your transaction in full if the money you send doesn’t arrive to your recipient.
  • 24/7 support. Phone and email support is available 24 hours a day, seven days a week if you need help with a transaction.

What to be aware of with Xoom

  • Does not support money transfers from Philippine accounts. You can still receive transfers via Xoom through bank deposits, cash pick up or home delivery.
  • Requires government-issued ID. You’ll need to upload a government-issued ID, like a license or passport, and a recent bank statement to send money.
  • No live chat option. Though you can call or email Xoom for 24/7 customer support.
  • Exchange rate markup and fees. Xoom adds a markup on the mid-market rate and charges additional fees.

Xoom’s exchange rates and fees

The total cost of a Xoom transfer varies between online and agent locations. But for online transfers, fees depend on:

  • Payment. Paying by bank transfer is the cheapest option while paying by credit card will have higher fees. Additional cash advance fees may also be charged to your credit card.
  • Recipient’s location. Fees depend on where you’re sending to.
  • Amount. Different fees are charged based on how much you’re sending.
  • Delivery. To send cash, fees are generally higher, while receiving money to a bank account is often less expensive.

Here’s an example of the fees you might see while sending USD$1,000 through Xoom to Mexico or India for bank deposit:

DestinationPayment methodFee
MexicoPayPal balance or bank accountUSD$0
MexicoCredit or debit cardUSD$3.99
IndiaPayPal balance or bank accountUSD$0
IndiaCredit or debit cardUSD$30.49

Accurate as of July 1, 2020.

There are some situations when transfer fees will be waived, such as if you send USD$1,000 or more to India and pay using your bank account. Use Xoom’s Fees and Exchange Rate Calculator to see the fees that apply to your transfer destination and amount.

Xoom’s exchange rate

The exchange rate offered by Xoom may change depending on the amount of money you’re sending. Here are the rates when we checked on April 15, 2020, for sending USD to INR through Xoom:

Sending amountXoom rateMid-market rateMarkup
USD$10 – USD$5074.514476.582.77%
USD$51 – USD$1,98975.273276.581.74%
USD$1,990 – USD$1,99975.2743 – 75.614776.581.73% – 1.28%
USD$2,000 – USD$9,97075.652676.581.23%
USD$9,971 – USD$9,99975.6602 – 75.872676.581.22% – 0.93%

Although Xoom offers more competitive exchange rates as you send more money, it should be noted that when paying with a credit or debit card the fees also increase. When we checked, sending USD$5,000 to India through Xoom and paying with a credit card will cost you USD$151.49 in fees.

How can my recipients in the Philippines receive funds through Xoom?

Xoom offers three options when it comes to your recipient collecting the cash you send: cash pickup, bank deposit and home delivery. However, the method you choose may depend on where you are sending your funds.

Cash pick up

There are over 10,000 locations available locally where your friends or loved ones can collect their funds.

  • LBC
  • Banco de Oro (BDO)
  • BDO at Global Pinoy Center
  • BDO at Palawan Pawnshops
  • BDO at SM Business Center
  • BDO at SM Business Center – Waltermart
  • M. Lhuillier
  • Cebuana Lhuillier
  • Metrobank
  • One Network Bank
  • SM Forex

Bank deposit

Xoom facilitates instant bank deposit to the banks below. Zero fees when you send at least USD$200 to a Philippine peso account and if you pay with a bank account.

  • Al Amanah Islamic Bank
  • Allied Savings Bank
  • BDO
  • Bank of China
  • Bank of Commerce
  • Bank of the Philippine Islands (BPI)
  • BPI Family Savings Bank
  • China Banking Corp
  • China Bank Savings
  • ChinaTrust
  • Citibank
  • City Savings Bank
  • Citystate Savings Bank
  • Development Bank of the Philippines (DBP)
  • East West Bank
  • Ecology Savings Bank
  • Equicom Savings Bank
  • HSBC
  • HSBC Savings Bank
  • Land Bank of the Philippines
  • Maybank
  • Metrobank
  • One Network Bank
  • PBCom
  • Philippine National Bank (PNB)
  • Philippine Savings Bank
  • Philippine Trust Company
  • Philippine Veterans Bank
  • RCBC
  • Robinsons Bank
  • Security Bank
  • Standard Chartered
  • Sterling Bank of Asia
  • Tongyang Bank
  • UCPB Savings
  • Union Bank
  • United Overseas Bank

Home delivery

Xoom also offers door to door delivery with no additional fees. Expect funds to be delivered within 6 hours to Metro Manila (if sent before 3 p.m.); and up to 2 days to most provinces.

How long does a Xoom transfer take?

Turnaround time on your Xoom transfer depends on how you pay and how the money is received:

  • Fastest option — nearly instant

    Pay for your transfer with a credit card, debit card or PayPal balance. You’ll pay more in fees, but your money arrives in as little as 15 minutes, if not instantly. Your credit card might charge you an additional cash advance fee, further increasing the cost of your total transfer. Some destinations may take longer to receive money, even when paying by credit or debit card.

  • Cheapest option — up to 4 business days

    Using a bank account to pay for your transfer is often the cheapest way to send money, but it’s the slowest. Sending money to your recipient’s bank account may also delay the transfer time.

What currencies can I send with Xoom?

Xoom can send to more than 150 countries and territories worldwide. Xoom can be sent from residents in the United States, Canada, the UK, and select countries in Europe. Some of the popular currencies that Xoom supports include:

  • Philippine peso (PHP)
  • Australian dollar (AUD)
  • Bangladesh taka (BDT)
  • Brazilian real (BRL)
  • Dominican peso (DOP)
  • Egyptian pound (EGP)
  • Indian rupee (INR)
  • Mexican peso (MXN)

What are Xoom’s sending limits?

Xoom separates accounts into three levels based on how much verification you’ve given. For US residents, it looks like:

Level24-hour limit30-day limit180-day limitRequired information and documents
12,999 USD6,000 USD9,999 USDEmail and phone number
210,000 USD20,000 USD30,000 USDSocial Security number or passport
350,000 USD60,000 USD100,000 USD
  • Driver’s license, passport, or Green Card to verify your identity
  • Utility bill or another proof of address, either a bank statement or a pay stub
  • Plus additional information at Xoom’s request

    Is PayPal Xoom?

    Xoom is a PayPal service, and is owned and operated by PayPal. Users who already have and use PayPal accounts can integrate their existing accounts into Xoom to send money around the world. Recipients of Xoom transfers do not need to create a PayPal account in order to receive money.

    Review of PayPal’s fees and how it works

    Is Xoom safe?

    Xoom’s parent company, PayPal, is one of the most well-known payment systems. Xoom has additional measures to protect your money while using the service:

    • Encryption: Xoom uses 128-bit data security encryption for its entire website.
    • Regulation: Xoom shares all the same regulations and licenses held by PayPal.
    • Money-back guarantee: Xoom guarantees that your money will be received by your recipient, and if it isn’t the transaction will be refunded in full.

    Xoom reviews

    Reviews accurate as of April 15, 2020.

    Trustpilot4 .5 out of 5 — based on 21,401 customer reviews
    CompareRemit4.5 out of 5 — based on 1,886 customer reviews
    BBB ratingA+ — based on BBB’s internal rating system
    Monito7 out of 10 — based on staff reviews
    NerdWallet3.5 out of 5 — based on staff reviews
    Finder.com3.75 out of 5 — based on staff reviews

    Case study: Our experience transferring money with Xoom

    Here’s what we found when we sent live transfers to Mexico and France through Xoom:

    • We paid low fees and received competitive rates within 2.4% of the mid-market rate on average, with rates updated multiple times a day.
    • Our transfer to France arrived ahead of schedule, while our funds were deposited into our recipient’s Mexican bank account within 24 hours.
    • Xoom’s easy-to-use website allowed us to sign up and initiate a transfer in just about 3.5 minutes.

    What payment methods does Xoom accept?

    Xoom transfers can be paid for in a few different ways when sending from the United States, including:

    • Bank account transfer
    • Credit or debit card
    • PayPal balance

    Each payment method may have different fees depending on your sending destination, but overall paying with a bank account or PayPal balance tends to be the cheapest option.

    How do I send money through Xoom?

    Before you can send funds with Xoom, you must register for a free account with your personal contact information. While you don’t need to enter a Social Security number at sign-up, Xoom requires you to upload a government-issued ID, like a license or passport, and a recent bank statement if you want to send higher amounts.

    Steps to send a money transfer with Xoom

    What do you need to send money through Xoom?

    • Amount to be sent and currency it will be converted to
    • A valid payment method — credit card, debit card or bank account
    • The recipient’s name, address and bank name and account number
    • Your phone number and address

    Is there a Xoom app?

    Xoom mobile app homepage

    Xoom has an app on both Google Play and the App Store. The app makes it possible to:

    • Quick send. Use existing contacts to quickly send money with a few swipes and taps.
    • Track orders. The status of your transfer is quickly accessible through the app.
    • See fees and exchange rates. An in-app fee and exchange rate calculator will help you determine the cost of your next transfer through Xoom.
    Ratings accurate as of April 15, 2020
    Google Play Store4 out of 5 — based on 47,344 customer ratings
    Apple App Store4.8 out of 5 — based on 554,600 customer ratings

    More on the best money transfer apps

    Bottom line

    Xoom’s money transfer options are worth considering when you need to send money overseas. Just make sure to compare its services with those of a number of other providers before deciding on the right money transfer company to handle your transactions.

    How does Xoom compare to other services?

    Enter the amount you want to send, select your sending destination and click Calculate to see how much your transfer with Xoom could cost.

    Name Product Minimum Transfer Transfer Time Transfer Fee
    PHP 1
    1 - 2 days
    USD 3.99
    Use promo code FREE to send your first transfer with no fee. T&Cs apply.
    WorldRemit sends money to 110+ countries for bank-to-bank deposits, cash pick-ups or mobile top-ups.

    Compare up to 4 providers

    Frequently asked questions

    What are the ways I can send money with Xoom?

    For most destinations, Xoom transfers can only be delivered to bank accounts or for cash pick-up.

    Can I use Xoom to send money from the Philippines?

    No. As of September 26, 2020, Xoom doesn’t allow transfers from Philippine accounts.

    Can I use Xoom to send money for business purposes?

    No, Xoom is only available for person-to-person remittance transfers.

    Can I schedule a money transfer in advance?

    Yes. Xoom offers a variety of scheduling options to allow you to set up future transfers and recurring transactions.

    How can I track my transfer?

    You can opt to receive text updates or email notifications. Alternatively, you can review the transfer status on the Xoom platform or by calling Xoom support. Most transfers are completed within a few minutes, but it may take up to four business days.

    How do I cancel my transfer?

    Cancellations are easy and don’t require a fee. To cancel a request either log in to your Xoom account and go to the Track my transaction page or call Xoom Customer Service toll free at 1-877-815-1531.

    Transfers that have not been deposited, picked up, delivered or paid to your recipient may be canceled. Refunds generally take three business days to be issued and one to four business days to be processed and deposited or credited to your account or card, respectively.

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