Xoom international money transfer review

Enjoy simple, speedy and convenient international money transfers with Xoom.

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Xoom offers competitive exchange rates and relatively low fees, with a solid security system that helps keep your funds safe. With its money-back guarantee, Xoom promises to refund your full transfer if it doesn’t arrive at your recipient on time.

Is Xoom available in the Philippines?

Unfortunately, you won’t be able to sign up for an account in the Philippines unless you have a bank account in either the US or Canada. At this time, Xoom has made no mention of expanding into the Philippines, but that doesn’t rule it out. You can check out the other options you have for sending money overseas from the Philippines here.

If you do have a US or Canadian bank account, you can send money to the Philippines, as well as dozens of other countries, using Xoom.

How much does it cost to transfer money with Xoom?

The fees that apply to Xoom international money transfers vary depending on a range of factors, including how you pay for your transfer, where you’re sending your funds and the amount of money you send. While it’s possible to pay for your transaction using a credit card or debit card, you can enjoy lower fees when you pay using your US bank account.

Here’s an example of the different fees you might see if you sent USD$1,000 to Mexico or India:

DestinationPayment methodFee
MexicoBank accountUSD$4.99
MexicoCredit or debit cardUSD$24.99
IndiaBank accountUSD$0
IndiaCredit or debit cardUSD$30.49

There are some situations when transfer fees will be waived, such as if you send USD$1,000 or more to India and pay using your bank account. Use Xoom’s online Fees and Exchange Rate Calculator to see the fees that apply to your transfer destination and amount.

How are Xoom’s exchange rates?

Xoom makes money through transaction fees and by charging above the mid-market rate.

For example, if you are transferring money to Italy:

  • You’ll pay a transaction fee depending on which payment method you use (USD$4.99 through a bank account or USD$10.99 through a debit or credit card).
  • Your money may be converted at a rate of 1 USD = 0.93 EUR, instead of 1 USD = 0.96 EUR.

Send money where you need it across the world

You can send money using your credit card, debit card or US bank account. At this time, Xoom does not offer the flexibility of rate locks, forward orders or recurring transfers.

  • Send money. With Xoom you can send money in seconds to 70 countries around the world anytime, anywhere. They offer minimal fees and competitive exchange rates.
  • Reload phones. Xoom allows you to reload the phones of friends and family members in 35 countries around the world.
  • Pay bills. Xoom’s bill paying service makes it easy to pay bills overseas from within the US.

How can my recipients in the Philippines receive funds through Xoom?

Xoom offers three options when it comes to your recipient collecting the cash you send: cash pickup, bank deposit and home delivery. However, the method you choose may depend on where you are sending your funds.

Cash pick up

There are over 10,000 locations available locally where your friends or loved ones can collect their funds.

  • LBC
  • Banco de Oro (BDO)
  • BDO/ EPCI
  • BDO at Global Pinoy Center
  • BDO at Palawan Pawnshops
  • BDO at SM Business Center
  • BDO at SM Business Center – Waltermart
  • M. Lhuillier
  • Cebuana Lhuillier
  • Metrobank
  • One Network Bank
  • SM Forex

    Bank deposit

    Xoom facilitates instant bank deposit to the banks below. Zero fees when you send at least USD$200 to a Philippine peso account and if you pay with a bank account.

    • Al Amanah Islamic Bank
    • Allied Savings Bank
    • BDO
    • Bank of China
    • Bank of Commerce
    • Bank of the Philippine Islands (BPI)
    • BPI Family Savings Bank
    • China Banking Corp
    • China Bank Savings
    • ChinaTrust
    • Citibank
    • City Savings Bank
    • Citystate Savings Bank
    • Development Bank of the Philippines (DBP)
    • East West Bank
    • Ecology Savings Bank
    • Equicom Savings Bank
    • HSBC
    • HSBC Savings Bank
    • Land Bank of the Philippines
    • Maybank
    • Metrobank
    • One Network Bank
    • PBCom
    • Philippine National Bank (PNB)
    • Philippine Savings Bank
    • Philippine Trust Company
    • Philippine Veterans Bank
    • RCBC
    • Robinsons Bank
    • Security Bank
    • Standard Chartered
    • Sterling Bank of Asia
    • Tongyang Bank
    • UCPB Savings
    • Union Bank
    • United Overseas Bank

    Home delivery

    Xoom also offers door to door delivery with no additional fees. Expect funds to be delivered within 6 hours to Metro Manila (if sent before 3 p.m.); and up to 2 days to most provinces.

    Pros and cons of using Xoom

    Pros

    • 24/7 support. Phone and email support are available 24 hours a day, seven days a week if you need help with a transaction.
    • Competitive and affordable. Compare the exchange rates and fees charged by Xoom with those of other money transfer providers to determine how affordable this service is.
    • Safe and secure. Xoom uses 128-bit encryption to secure your funds, while its money-back guarantee provides extra peace of mind.
    • Track your transfers. Receive a text message when your money arrives. Xoom will also email you and your recipient to keep you both informed of the transfer’s progress. You can also log on to your account any time and track the transaction there. Or call customer service and receive an update from a live representative.
    • Money-back guarantee. Xoom offers a money-back guarantee to refund your transaction in full if the money you send doesn’t arrive to your recipient.

    Cons

    • Not worldwide. You will need to look elsewhere if you want to send money to a country that Xoom does not currently service.
    • Requires government-issued ID. You’ll need to upload a government-issued ID — like a license or passport — and a recent bank statement to send money, which could deter those without either form of ID.
    • No live chat option. Though you can call or email Xoom for 24/7 customer support.

    How does Xoom compare to other services?

    Min. Transfer Amount Transfer Speed Online Transfer Fee Rate Amount Received Description CTA Details
    PHP 1 1 - 2 days PHP 0.00 0.02 USD
    197
    WorldRemit Philippines lets you use your debit, credit or pre-paid card to send instant mobile airtime top-ups. Go to site Show details

    Compare up to 4 providers

    Disclaimer: Exchange rates change often. Confirm the total cost with the provider before transferring money.

    The registration and transfer process

    Before you can send funds with Xoom, you must register for a free account with your personal contact information. While you don’t need to enter a Social Security number at sign-up, Xoom requires you to upload a government-issued ID — like a license or passport — and a recent bank statement to send money, which could deter those without either form of ID.

    The next step in the process is to enter details about your recipient, including their name, address and bank account details. You’ll also have to select whether you will pay via credit card, debit card or bank account and enter your payment details.

    After reviewing the details of your transaction, including the exchange rate and fee that applies, you confirm and send the funds. Xoom will notify both you and your recipient of your transfer’s progress.

    What you need to send money through Xoom

    • Amount to be sent and currency it will be converted to
    • A valid payment method — credit card, debit card or bank account
    • The recipient’s name, address and bank name and account number
    • Your phone number and address

    Steps to send a money transfer with Xoom

    Track your transfer

    You can opt to receive text updates or email notifications. Alternatively, you can review the transfer status on the Xoom platform or by calling Xoom support. Most transfers are completed within a few minutes, but it may take up to four business days.

    Cancel your transfer

    Cancellations are easy and don’t require a fee. To cancel a request either log on to your Xoom account and go to the Track my transaction page, or call Xoom Customer Service toll free at 1-877-815-1531.

    Transfers that have not been deposited, picked up, delivered or paid to your recipient may be cancelled. Refunds generally take three business days to be issued and one to four business days to be processed and deposited or credited to your account or card, respectively.

    Bottom line

    Xoom’s money transfer options are worth considering when you need to send money overseas. Just make sure to compare its services with those of a number of other providers before deciding on the right money transfer company to handle your transactions.

    Frequently asked questions about Xoom

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