Free shipping on orders over $49
Petsmart offers the supplies you need for your furry friends at some of the most affordable prices around.
What can I buy at Petsmart?
Petsmart is one of the best sites around to shop for your pet, offering food and other supplies for the following animals:
Wet and dry food, treats, beds, flea and tick treatment, dental care supplies, crates and gates, bowls and feeders, clothing, collars, harnesses, leashes and cleaning and grooming supplies.
Wet and dry food, treats, litter, toys, dental care supplies, flea and tick treatment, crates, beds, bowls and feeders, clothes, collars, harnesses and grooming supplies.
Food, tanks, aquariums, nets, maintenance and repair supplies, filters, pumps, décor, gravel, substrate, heating and lighting.
Food, treats, cages and stands, litter and nesting, toys, perches, décor, grooming supplies, healthcare supplies, vitamins, cleaning supplies, odor control, bowls and feeders.
Food, habitats, décor, environmental control supplies, lighting, cleaning and water care, substrate, bedding, vitamins, supplements and feeders.
Food, treats, hay, cages, habitats, litter, bedding, toys, cleaning and odor removal supplies, harnesses, travel carriers, health and grooming supplies and more.
You can also purchase live fish, birds, reptiles and small pets directly from the Petsmart website. Some pets are available for shipping, but others will have to be picked up at your local Petsmart store.
How do I use my Petsmart promo code?
To use your Petsmart promo code, follow these steps.
- Visit the Petsmart website.
- Find the item you want to buy and add it to your cart.
- Click View Cart to continue.
- Enter your code in the box on the right and click Apply.
Why is my code not working?
If the site doesn’t accept your discount, your promo code could be expired, not available in your country or case-sensitive.
If you have questions about your promo code, contact Petsmart directly.
Shipping, delivery and payments
Can I get free delivery?
Yes! Members of the Treats rewards program can enjoy free standard shipping with orders of $49 or more.
Shipping costs are calculated on an order-by-order basis. Treats rewards members receive free standard shipping with orders of $49 or more, and other free shipping discounts may also be available. Most orders arrive in two to three business days.
Next-day and second-day expedited shipping options are also available at an additional cost. Next-day shipping orders must be placed before 9 p.m. ET in order to be processed that day. Two-day shipping orders must be placed by noon ET to be processed the same day.
You can also place an order online for pickup in your local store — free of charge.
How can I track my order?
Track your Petsmart order from your online account or by clicking the tracking link in your shipping confirmation email. Tracking information can take a few days to appear, even after your order has shipped.
You have several options when paying for your Petsmart order. Use any major credit or debit card, a Petsmart gift card or your PayPal account.
What is Petsmart’s return policy?
You have 60 days to return your items by mail or to a local Petsmart store. However, prescription medications can’t be returned. Your return will be credited to your original payment method unless you return your items in-store and you paid with PayPal or Google Wallet, in which case you’ll receive store credit. To receive a refund to your PayPal or Google Wallet account, you’ll need to return your items by mail.
Are Petsmart returns free?
It’s free to return online orders to your local Petsmart store. However, if you want to return your items by mail, you’ll be responsible for paying return shipping costs.
How do I return items to Petsmart?
Return your items to your local store for free. Alternatively, you can return your items by mail by printing out a pre-addressed shipping label from the Petsmart website. You’ll be responsible for paying shipping costs. Petsmart recommends keeping the tracking information for your return shipping method. Pack your items up carefully and mail them to:
2221 John Glenn Avenue
Columbus, OH 43217
When’s the next Petsmart sale?
Petsmart runs various sales throughout the year. However, to get access to exclusive deals and promotions, we recommend signing up for Petsmart’s Treats rewards program. It’s free to enroll and you’ll earn points for every dollar you spend that you can redeem for discounts on any product or pet service for up to a year — no exclusions. You can always check out the Sale section of the website to find cool stuff for your pets for less.
What sets this brand apart?
Although some online pet stores specialize in one or two animals, Petsmart is a do-it-all kind of store. From reptiles to fish to dogs to cats, all of your pet needs can be found in one place. We love Petsmart’s generous rewards program that allows you to save money and get free shipping with orders of $49 or more.
What do customers say about Petsmart?
Customers praise Petsmart for its speedy preparation of online orders that are picked up in-store. Online reviews also mention that pet lovers have found Petsmart items to be of high quality. Shoppers also praised the website for being straightforward and easy to use.
What is Petsmart’s history?
Petsmart was founded in Arizona back in 1986 as PetFood Warehouse. In 1989, it changed its name to Petsmart. Today, the retail giant has more than 1,600 locations across the US, Canada and Puerto Rico.
What about social media?
Need a dose of furry cuteness on your feed? Connect with Petsmart on Instagram, Facebook, Twitter and Youtube, where you’ll find tons of pics of adorable pets, including customer submissions. To have a chance to get your own pet featured, post a photo on your favorite social media network and tag Petsmart.
How can I contact customer support?
Need help? Use the email form on the Petsmart website or call 888-839-9638 for immediate assistance. Representatives are available from 7 a.m. to 12 a.m. ET to assist you.
Why should I shop at Petsmart?
- Generous rewards program. Use the Treats program to earn money toward future purchases while you shop.
- Free shipping for Treats members. Just spend $49 to unlock free delivery.
- Returns by mail aren’t free. You’ll have to foot the bill for return shipping.
Petsmart is a one-stop shop for all of your pet needs. We recommend signing up for the free Treats rewards program to get access to exclusive promotions, free shipping and a special surprise on your pet’s birthday. Just be aware that you’ll have to pay for return shipping if you decide not to keep any items you buy online.
Frequently asked questions
What time do advertised sales start?
All advertised sales will begin online at 6 a.m. ET.
Will Petsmart price match?
This retailer will price match some sites, but not others. Among those it won’t compete with are Amazon and eBay. Call customer service at 888-839-9638 for assistance with price matching.
Does Petsmart ship to APO/FPO addresses?
Yes, but some restrictions apply regarding what items can be delivered.
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