Pep Boys online shopping review
Get free shipping on tires and other auto parts, plus deals on service.
Whether you’re shopping for a new set of tires, replacing your windshield wipers or changing your headlights, Pep Boys has you covered. Its large inventory has options that work for any vehicle at affordable prices. Its focus on customer service — including a price matching policy and generous free shipping options — sets it apart from competitors. Also, the Pep Boys return policy gives customers almost three months to change their minds about a purchase.
That said, you’re on the hook for returns. So if you aren’t sure whether a part will be compatible with your car, consider shopping in person rather than online, or calling customer service so a sales rep can walk you through it.
At customers expense
- 90-day price match guarantee
- Get 24/7 roadside assistance for a year when you buy four tires and an installation package
- Free shipping on most orders over $75
- Returns aren’t free
- You can’t use its branded credit card or apply for Pep Boys financing online
Reviews and complaints: Is Pep Boys legit?
It’s hard to get a read on the online experience Pep Boys delivers to the masses, since most reviews on the BBB and Trustpilot are about the service people received in person. If you’re nervous about ordering online, consider checking to make sure there’s a Pep Boys location near you, so you can easily make a return or get in person assistance if necessary after placing an online order. It has stores in 37 states nationwide.
What brands does Pep Boys sell?
Pep Boys sells tires and auto parts from dozens of brands, including:
- Cooper Tires
- General Tire
- Mickey Thompson
Can I get free shipping at Pep Boys?
Yes! Most orders over $75 qualify for free shipping. The exception to that is if your order weighs over 75 pounds and/or if an item has a girth over 165 inches. In that case, you’ll pay extra for each item that exceeds those measurements.
Shipping costs and options
Here’s a cheat sheet to see how much your shipping might cost at Pep Boys. The best way to get an accurate number is to go through the checkout process on its website.
- The average passenger car tire weighs between 20 and 22 pounds. So you might have to pay extra if you order four tires for a passenger car.
|Order||Weight||Length + Girth||Shipping Cost|
|Less than $75||Less than 75 pounds||Less than 130″||Standard shipping rates apply|
|More than $75||Less than 75 pounds||Less than 130″||Free|
|More than $75||Between 75 and 149 pounds||Less than 130″||$30 for every item over 75 pounds|
|More than $75||More than 149 pounds||Less than 130″||$100 for every item over 149 pounds|
|More than $75||Less than or equal to 150 pounds||Between 130″ and 165″||$30 for every item with a length + girth over 130″|
|—||Heavier than 150 pounds||—||Freight shipping|
Pep Boys payments and financing
Pep Boys accepts Visa, MasterCard, Discover and American Express when you’re paying online. You can’t use a Pep Boys Synchrony Car Care credit card or gift card to pay for an online order.
Does Pep Boys accept PayPal?
No, Pep Boys does not accept PayPal.
Does Pep Boys have financing options?
Pep Boys has in-house financing available in store, but not online. If you need to buy tires online now but need more time to pay the bill, check out QuadPay. This buy now pay later provider lets you place an order today then splits the rest into four equal installments. As long as you pay on time, you won’t be charged fees or interest.
Pep Boys returns and exchanges
You can return most items within 90 days, either to a Pep Boys store or to its returns processing center.
Does Pep Boys have free returns?
Nope. While Pep Boys provides a prepaid shipping label for your return, it’ll deduct the original cost of shipping and the cost of return shipping from your total refund. The only exception to that is if it sent you a defective product, in which case Pep Boys will cover the cost of return.
Does Pep Boys do exchanges?
You’ll have to return your item and purchase a new one in order to make an exchange at Pep Boys.
How do I return an item to Pep Boys?
To return an online order, go to the Pep Boys website and click Order History. From there, it’ll walk you through the returns process. Note that your Pep Boys return must include the Return Form. Otherwise, your refund could be delayed.
Pep Boys discounts and sales
One of the biggest yearly sales at Pep Boys is during Black Friday and Cyber Monday, the weekend after Thanksgiving. In the past, we’ve seen deals like buy two get two free on tires, 35% off select parts and accessories, up to $20 mail-in rebates on select oil and filters and BOGO on things like antifreeze and fuel injection cleaner.
If you can’t wait till then, browse coupons and promo codes all year round. You can find all the latest Pep Boys deals by scrolling to the bottom of its home page and clicking Coupons & Deals.
Does Pep Boys offer a military discount?
Yes! Pep Boys offers 10% off automotive parts and services to active members of the military and vets. But the military discount is only available in store, and not online. Bring your military ID if you decide to take advantage of it.
Does Pep Boys offer a student discount?
No, Pep Boys doesn’t offer a student discount at this time.
How can I contact customer support?
Get in touch with Pep Boys’ customer support team via:
- Phone. Call 1-800-737-2697.
- Email. Send a query or concern to firstname.lastname@example.org.
- Snail mail. Address your letter to 311 West Allegheny Avenue, Philadelphia, PA 19312.
Pep Boys alternatives
If you aren’t sold on shopping at Pep Boys, you can also buy tires and other car parts online from: