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TSYS review

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Its niche processing services are impressive, but you won’t find any rates on its website.

Global payment processor TSYS offers almost everything a business needs to process payments, including merchant accounts, point-of-sale (POS) solutions and payment gateways. But it makes no mention of rates on its website and there’s a $100 setup fee for new accounts.

Details

SolutionsIn-store, Mobile, E-commerce
ProductsPayment processing, POS software, POS hardware
Monthly fees start at$100 setup fee
Processing fees start atVary
Contract required?No
Processing time1 to 2 business days
High-risk merchants accepted?No

TSYS services

This robust provider has a full suite of processing services on offer:

  • Payment processing. TSYS’s cloud-based payment processor, Genius, allows you to accept credit cards, debit cards, EMV chip cards, mobile payments and more.
  • Merchant accounts. Merchant accounts are standard fare when you sign up with this provider so a third-party provider isn’t required.
  • POS software. In addition to credit card processing software, TSYS also offers email and marketing programs, gift card and rewards programs, profit reports and more.
  • POS hardware. The Genius Mini, Countertop and Handheld terminals accept all payment types and help facilitate speedy, secure transactions.
  • E-commerce solutions. TSYS’s e-commerce solutions include merchant accounts, payment gateways and mobile payment capabilities

Features

TSYS customers can look forward to a range of helpful features:

  • Industry-specific solutions. TSYS offers unique payment processing solutions in the following industries: professional associations, automotive, e-commerce, healthcare, mid-market corporate sales, petroleum, convenience stores, restaurants, retail and enterprise.
  • Mobile payments. Accept payments from customers on the fly right from your mobile device or tablet with the help of a TSYS mobile card reader.
  • Virtual terminal. Online retailers can accept payments from any computer that can access the Internet with the help of a USB credit card swipe reader and shopping cart integration.
  • Check processing. Using CrossCheck, merchants can accept checks in person with the help of a check imager and four distinct CrossCheck programs.

What hardware is available?

TSYS integrates with a number of third-party POS systems, including Verifone, Ingenico and MagTek. It also offers three POS devices unique to its Genius processor: the Genius Mini, Genius Countertop and Genius Handheld.

Type of systemConnectivityScreenAccepted payments
Genius Mini4G + Wi-FiNone
  • EMV chip cards
  • ACH
  • Magstripe cards
  • Gift cards
  • Mobile payments
  • HSA and FSA cards
Genius CountertopWi-Fi7” high-resolution color display
  • Credit and debit cards
  • EMV chip cards
  • ACH
  • Gift cards
  • Mobile payments
  • EBT
  • HSA and FSA cards
Genius HandheldWi-Fi4” touchscreen display with 480×800 resolution
  • Credit and debit cards
  • EMV chip cards
  • ACH
  • Gift cards
  • Mobile payments
  • HSA and FSA cards

TSYS pricing and fees

While you won’t find any information about processing fees or rates on TSYS’s website, there are two account fees to be aware of:

  • Setup fee. All new TSYS account holders must pay a $100 setup fee.
  • Reprogramming fee. For a $65 programming fee, use compatible POS hardware.

How common is this?

Unfortunately, lack of transparency in the merchant services industry is fairly common. If a provider you’re interested in doesn’t offer information about its rates on its website, try calling the sales team. But keep in mind that you’ll be speaking to a sales rep — not a customer service agent — and you’ll likely be asked to answer a list of questions about your business before you get an answer.

If you don’t feel like chasing down rate information, opt for a more transparent provider that discloses its pricing information on its website.

Our top pick:

Accept payments in your store, online or on-the-go with clear pricing.

  • 2.6% + $0.10 per swiped credit card
  • 3.5% + $0.10 per keyed-in credit card
  • 0.05% + $0.49 per PIN-based debit

Our top pick: Chase Merchant Services

Accept payments in your store, online or on-the-go with clear pricing.

  • Flat rates for credit and debit cards
  • No setup or cancellation fees
  • 24/7 customer support
  • Next-business-day funding with a linked Chase business checking account

How do I open an account with TSYS?

To apply for an account with TSYS, call the sales department at 888-845-9457 weekdays from 7:30 a.m. to 5:30 p.m., EST. Be prepared to submit the following information about your business:

  • Business name, address, phone number and email address
  • Federal tax ID
  • Social Security number
  • EIN confirmation document
  • Business website URL
  • One to three card payments statements (if your business has previously accepted card payments)

After you submit your application, you’ll receive an application status update from a TSYS rep within one to two business days.

Pros and cons

Pros

  • 24/7 tech support. Round the clock tech support means help is a simple phone call away.
  • No contract required. Some payment processors corner customers into year-long commitments, but TSYS’s service is available monthly.
  • Comprehensive service. TSYS offers payment gateways, industry-specific POS solutions and dedicated merchant accounts, so there’s little need for third-party providers.

Cons

  • No available rates. TSYS doesn’t mention any of its rates or fees on its website, so you won’t know what you qualify for until you begin the application process.
  • Apply by phone only. If you’re interested in signing up with this provider, you’ll need to place a call to the sales department and undergo several rounds of emailed documentation submission with your rep.
  • Difficult to close account. Multiple reviews from TSYS customers indicate miscommunications during the account closure process that resulted in ongoing monthly fees.

What other products will I need?

TSYS offers almost everything a business needs to begin processing payments — with the exception of an important business banking product:

  • Checking account. The funds from customer transactions need a place to call home, so make sure you’ve got a business checking account established before you set up your payment processing.

What is TSYS?

TSYS, a Global Payments company, was founded in 1888 and is headquartered in Columbus, Georgia. It operates in 80 countries worldwide and employs more than 24,000 staff members.

In 2018, TSYS processed $32.3 billion in transactions. In 2019, it was named one of America’s Best Employers by Forbes.

Customer reviews and complaints

TSYS is accredited with the Better Business Bureau (BBB), with an A+ rating. While it’s had its fair share of BBB customer complaints, it’s responsive to criticism and feedback, with 131 complaints successfully closed in the last three years.

Happy customers mention TSYS’s competitive rates, while the bulk of customer criticism reveals transaction holds and inconsistent customer service.

How do I contact TSYS support?

TSYS support is primarily available by:

  • Phone. While phone support differs by account type and product, TSYS’s technical support can be reached 24 hours a day.
  • Email. Send an email to the TSYS account support team for a response within one business day.

Compare other payment processors

Data indicated here is updated regularly
Name Product Monthly fees start at Processing fees start at Processing time High-risk merchants accepted?
Chase Merchant Services
None
2.6% + 10¢ per swiped credit card
Next day when you deposit into a Chase business checking account
No
Accept, process and deposit customer payments in your store, online or on-the-go.
Fattmerchant
$99/month
$0.08 + interchange per transaction
Next day for qualified businesses
No
Businesses that process more than $10,000 monthly can save with Fattmerchant's interchange+ pricing.
Square
None
2.9% + 10¢
Next day
No
Square is a one-stop shop with both e-commerce and in-person solutions.
Helcim
$20/month
1.92% + $0.08 per transaction
Two business days
No
Conveniently packaged into three service tiers for in-person and online sales.
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Bottom line

TSYS has plenty to offer — from merchant accounts to POS solutions — with the added perk of no yearly contracts. But fees could be hidden in the fine print and you won’t know what rate you qualify for until you apply.

Before you commit, explore your payment processing options with additional providers for the service that best meets your business.

Frequently asked questions

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