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Talus Pay review

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Its innovative POS hardware is easy to set up, but you’ll need to sign a three-year contract.

Talus Payments, recently rebranded as Talus Pay, is a technology-driven merchant services company that provides credit card processing, point-of-sale solutions and merchant cash advances to growing businesses. Once you join, you can get set up to start accepting payments within two days — but pricing is unclear and you’re on the hook for a lengthy contract.

Details

SolutionsIn-store, Mobile, E-commerce
ProductsPayment processing
Monthly fees start atVary
Processing fees start atVary
Contract required?Yes
Processing timeNext day

Talus services

Talus’s services include:

  • Payment processing. Accept credit and debit card payments in person or online.
  • Merchant cash advances. Business owners can borrow against future credit card sales to help grow their business or meet payroll.
  • Custom gift cards. Talus can help business owners accept gift cards customized for their business.

Features

  • 24-hour service
  • Advanced POS software
  • Next day funding
  • Fraud protection
  • Online login
  • Data breach protection

What hardware is available?

Talus advertises that it provides free equipment to business owners, but we were unable to get any info to support that claim. Instead, we found multiple cases of business owners signing four-year, expensive contracts to gain access to free POS equipment.

Equipment Talus offers includes:

  • Talus Pay Point of Sale. Its POS solution that manages inventory, tracks employee time and maintains customer loyalty programs. The system comes with a touch screen for easy customer checkout.
  • PAX A920. Handheld device with Wi-Fi connection for cloud-based payments with digital receipts.
  • SwipeSimple Card Reader. Bluetooth connection, compatible with Apple and Android products.
  • POYNT Smart Terminal. Integrates with POS software, accepts magnetic stripes, EMV and NFC payments.
  • Verifone VX680 Terminal. Handheld devices that connect to Wi-Fi or Bluetooth, accept EMV, magnetic stripes and NFC.
  • Verifone VX520 Terminal. Handheld device that accepts magnetic stripes, EMV and NFC payments with a receipt printer.

Talus pricing and fees

We found very little information about Talus’s pricing through its website or by talking to sales reps. Talus claims to offer a price match guarantee for processing credit card transactions, but we were unable to confirm this.

Despite Talus’s claims of transparent pricing, several reviews online indicate that business owners have encountered unexpected fees or lengthy three-year contracts with charges of $200 or more for early cancellation.

How common is this?

Unfortunately, lack of transparency among payment processors is fairly common. If a provider you’re interested in doesn’t offer information about its rates on its website, try calling the sales team. But keep in mind that you’ll be speaking to a sales rep — not a customer service agent — and you’ll likely be asked to answer a list of questions about your business before you get an answer.

If you don’t feel like chasing down rate information, opt for a more transparent provider that discloses pricing information up front.

Our top pick:

Accept payments in your store, online or on-the-go with clear pricing.

  • 2.6% + $0.10 per swiped credit card
  • 3.5% + $0.10 per keyed-in credit card
  • 0.05% + $0.49 per PIN-based debit

Our top pick: Chase Merchant Services

Accept payments in your store, online or on-the-go with clear pricing.

  • Flat rates for credit and debit cards
  • No setup or cancellation fees
  • 24/7 customer support
  • Next-business-day funding with a linked Chase business checking account

How do I open an account with Talus?

To open an account with Talus, visit the website and submit a request for a price quote. A sales rep will contact you to gather information about your business and complete the sign-up process. Start the process by:

  1. Submitting an inquiry online
  2. Confirming details with a Talus sales rep
  3. Choosing your equipment and wait for it to arrive
  4. Set up equipment and start accepting payments

While researching Talus, we submitted a request through the company’s website during normal business hours and received a call within 20 minutes. However, when we emailed our Talus rep, we had difficulty getting additional information on pricing or other details of Talus’s offerings.

Pros and cons

Pros

  • Variety of equipment. Wi-Fi, bluetooth and POS equipment to fit multiple business models.
  • Quick responses to inquiries. Reviewers report quick responses, and we heard back within minutes of when we sent messages to customer service.
  • Offers software. Software compatible with most POS equipment

Cons

  • Pricing. Though it claims to offer great prices, it lacks info on pricing online and when we contacted customer service.
  • Claim of free equipment. Other reviewers mention that free equipment comes with four-year contracts.
  • Contracts. Business owners are required to sign a three-year contract and pay a high fee for early cancellation.

What other products will I need?

While Talus offers merchant accounts, business owners will need to find another source for banking needs and may require additional providers to assist with e-commerce.

  • Provider for processing online transactions (possibly): Talus claims to support e-commerce businesses, but we could find no details on web-based tools for business owners wanting to accept payments online
  • Business checking: Business owners will need a checking account to receive funds from transactions processed through Talus.

What is Talus?

Talus is a merchant services company that primarily provides credit card processing for small business owners. It’s based in Dallas, Texas. It was launched in 2006 as Crescent Processing Company, was bought by A&M Capital Partners and Juna Equity Partners and rebranded as Talus Pay.

It provides hardware and payment services for brick-and-mortar retail, e-commerce, automotive, restaurants, professional services and resale vendors.

Talus reviews and complaints

As of October 2020, Talus reviews online were relatively poor, with more than 40 complaints registered through the Better Business Bureau (BBB) alone. Complaints revolved around lack of transparency about its pricing, lengthy mandatory contracts and unexpected fees. It maintains an A+ rating with the BBB, likely for its responsiveness to complaints.

While customers report that Talus reps quickly respond to inquiries, these benefits were drastically outnumbered by dissatisfied customers who felt they were misled by Talus’s marketing.

Talus makes several lofty claims on its website about free equipment and advantageous pricing, but these claims could not be verified in our research. Instead, Talus was found to be guarded on pricing and reportedly requires customers to sign long, expensive contracts in order to get free equipment.

How do I contact Talus support?

Business owners have two ways to get in touch with Talus:

  • Phone: 855-902-6323
  • Email: sales@taluspay.com

Compare other payment processors

Data indicated here is updated regularly
Name Product Monthly fees start at Processing fees start at Processing time High-risk merchants accepted?
Chase Merchant Services
None
2.6% + 10¢ per swiped credit card
Next day when you deposit into a Chase business checking account
No
Accept, process and deposit customer payments in your store, online or on-the-go.
Fattmerchant
$99/month
$0.08 + interchange per transaction
Next day for qualified businesses
No
Businesses that process more than $10,000 monthly can save with Fattmerchant's interchange+ pricing.
Square
None
2.9% + 10¢
Next day
No
Square is a one-stop shop with both e-commerce and in-person solutions.
Helcim
$20/month
1.92% + $0.08 per transaction
Two business days
No
Conveniently packaged into three service tiers for in-person and online sales.
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Bottom line

Talus is a credit card processing company that offers an in-house POS solution and several third-party terminals for business owners to accept credit card payments from customers. Talus advertises support for several industries and beneficial pricing, but business owners are strongly encouraged to review offerings closely before signing up to understand all terms and fees.

And if you’re not sure whether Talus is right for your business, compare other payment processors to learn about your options.

Frequently asked questions

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