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Paya review

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It offers swift onboarding and developer tools but its ambiguous rates and services are worrisome.

Paya is a payments platform that offers developer APIs, payment processing and data analytics to help you run your business. But it doesn’t offer point-of-sale (POS) hardware and its services and rates are unclear.

Details

SolutionsIn-store, Mobile, E-commerce, Online
ProductsPayment processing
Monthly fees start atNone
Processing fees start at1.75% + $0.10 per transaction
Contract required?Yes
Processing timeNext day
High-risk merchants accepted?No

Paya services

You’ll receive access to the following services when you sign up with Paya:

  • Paya Connect. Developers can tap into Paya’s suite of APIs with tools to customize payment pages and integrate with e-commerce platforms.
  • Paya Accept. Accept payments online, over the phone or in-person using Paya’s payment processing platform.
  • Paya Enable. This Paya service offers swift onboarding alongside online reporting and data tools to help you run your business.

Features

Paya’s processing service boasts a number of attractive features:

  • Industry solutions. Paya offers features specifically designed for B2B processing, schools, the government, healthcare and nonprofits.
  • Virtual terminal. Accept online payments without a card reader using Paya’s Virtual Terminal.
  • Recurring billing. Take advantage of scheduled billing features to streamline incoming payments.
  • Developer tools. Developers can take advantage of end-to-end solution testing in the Developer Portal and Sandbox.
  • Check Conversion. Access and process paper checks with the help of this feature.
  • Mobile payments. Process payments through your mobile device using Paya’s mobile payment gateway.

What hardware is available?

Paya doesn’t sell or lease POS hardware. Instead, Paya merchants are expected to source their POS terminals and card readers from a third-party provider that integrates with Paya’s software — like Ingenico or ACE. For the full list of hardware integration options, contact a Paya rep.

Paya pricing and fees

Paya offers no information about its processing rates or fees on its website. We called and got the following information from a Paya rep:

  • Swiped transactions. Processing fee of 1.75% each, plus $0.10.
  • Keyed transactions. Processing fee of 2.20% each, plus $0.10.
  • Early termination fee. Ending a 12-month contract early could result in a termination fee. But the Paya representative we spoke with wouldn’t disclose the exact fee amount.

How do I open an account with Paya?

To sign up with Paya, head to its website and click Learn More:

  1. Enter your full name, email address, phone number, company name and industry.
  2. Indicate which of Paya’s services you’re interested in learning more about.
  3. Click Submit.

A Paya rep contacts you within one to two business days to discuss your payment processing options and collect more information on your business.

Pros and cons

Pros

  • Speedy onboarding. Paya’s Enable service is designed for quick approval and onboarding to get you up and running with Paya in under 15 minutes.
  • Niche industry features. Paya’s industry features include online school enrollment for educators, HIPAA-compliant security for healthcare providers and API suites for B2B ERP platforms.
  • 24/7 tech support. Paya’s tech support is available by phone 24 hours a day.

Cons

  • Misleading marketing. Despite numerous mentions of POS hardware on Paya’s website, it doesn’t actually offer any card readers or terminals.
  • No available rates. You won’t find any information about rates or fees on Paya’s website.
  • Early termination fee. Paya’s service is available month-to-month or under a 12-month agreement — but if you commit to a contract be prepared for an early termination fee.

What other products will I need?

Paya’s payment platform lacks two products required to process payments:

  • POS hardware. While Paya mentions in-store devices on its website, it doesn’t sell point-of-sale hardware. You’ll need to source any card readers or terminals you need from a third-party provider.
  • Checking account. To deposit customer payments, Paya needs to connect to an externally-linked business checking account.

What is Paya?

Formerly known as Sage Payment Solutions, this payments platform was founded in 1989 and is headquartered in Atlanta, Georgia with additional offices in Florida, Ohio and Virginia.

In 2018, the platform was rebranded and now calls itself Paya. It processes $27 billion in merchant transactions annually and boasts over 300 software integrations.

Customer reviews and complaints

Paya is a Better Business Bureau (BBB) accredited business and receives an A+ BBB rating. But despite high marks from the BBB, its customer feedback is predominantly negative.

Of its eight BBB customer reviews, all report a negative experience and award the company one out of five stars. Customer feedback on third-party Paya reviews is also negative.

Many reviews mention transaction holds, compliance fees and hefty early termination fees. That said, many of these reviews target Sage Payment Solutions — Paya’s former identity prior to its rebranding.

How do I contact Paya support?

Paya support can be reached by:

    Phone. Call 800-261-0240 weekdays from 8:30 a.m. to 5:30 p.m. to speak with a Paya rep.
    Email. Send an email to support@paya.com for a reply from merchant support within one to two business days.

Compare other payment processors

Data indicated here is updated regularly
Name Product Monthly fees start at Processing fees start at Processing time High-risk merchants accepted?
Chase Merchant Services
None
2.6% + 10¢ per swiped credit card
Next day when you deposit into a Chase business checking account
No
Accept, process and deposit customer payments in your store, online or on-the-go.
Fattmerchant
$99/month
$0.08 + interchange per transaction
Next day for qualified businesses
No
Businesses that process more than $10,000 monthly can save with Fattmerchant's interchange+ pricing.
Square
None
2.9% + 10¢
Next day
No
Square is a one-stop shop with both e-commerce and in-person solutions.
Helcim
$20/month
1.92% + $0.08 per transaction
Two business days
No
Conveniently packaged into three service tiers for in-person and online sales.
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Bottom line

Paya offers merchants a payment processing solution that includes developer tools, virtual terminals and specialized industry features. But unclear services, obscure rates and negative customer feedback is troubling.

Review your processing options with additional providers to find the service that best fits your business.

Frequently asked questions

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