Through EMG, you can access a variety of processing services:
Payment processing. Accept a variety of payment methods, including Europay, Mastercard and Visa, pin and contactless payments.
Merchant account. EMG underwrites its own merchant accounts so you don’t need to source one from a third party.
POS software. Epos Now is EMG’s point-of-sale solution, geared toward the retail and service industries.
POS hardware. A range of terminal options are available through EMG, including the Tetra series by Ingenico and the PAX A920.
These features come standard with an EMG merchant services account:
Virtual terminal. EMG’s virtual terminal, FirstPay.Net, comes with a suite of e-commerce solutions including inventory management, customizable payment pages and customer identification management programs.
FirstView. Keep track of business statements, sales trends and monthly transaction volume on a single digital dashboard.
Next day funding. Gain access to transaction funds within one business day with no transaction volume requirements.
Cash advance. Apply for a cash advance for access to business capital in 10 days or less and no fixed payment schedule.
What hardware is available?
Your business can lease or purchase the following hardware options from Eliot Management Group:
Ingenico Tetra series
Ingenico Moby 3000
Eliot Management Group pricing and fees
EMG offers no information about its processing rates, account fees or potential contract lengths. It also sells and leases its hardware — but you’ll find no prices on its website.
When we called to learn more, the EMG rep we spoke to refused to disclose any further information. The rep confirmed that account setup and early termination fees may be charged, depending on the contract agreement, but wouldn’t commit to an amount. After reviewing its Better Business Bureau (BBB) page, complaints by EMG merchants and the EMG Merchant Relations cite a $495 early termination fee.
The EMG rep we spoke to on the phone explained that business owners must undergo EMG’s confirmation of business validity before they receive its processing rates. Expect to provide details about your business including its name, address, age, phone number and its current point-of-sale and payment processing providers.
Our top pick:
Accept payments in your store, online or on-the-go with clear pricing.
2.6% + $0.10 per swiped credit card
3.5% + $0.10 per keyed-in credit card
0.05% + $0.49 per PIN-based debit
Our top pick: Chase Merchant Services
Accept payments in your store, online or on-the-go with clear pricing.
Flat rates for credit and debit cards
No setup or cancellation fees
24/7 customer support
Next-business-day funding with a linked Chase business checking account
While EMG is a Better Business Bureau accredited business with an A+ rating, it averages an unsatisfactory 1 out of 5 stars based on 30 customer reviews.
Merchants complain of termination fees, PCI noncompliance fees, auto-renewal contracts and difficulty closing their accounts. Many expressed dissatisfaction with their sales reps and felt the associated account fees weren’t openly disclosed when they signed up.
That said, while customer reviews for the company as a whole are negative, reviews coming from local merchants with access to an EMG branch are often more positive. EMG branches in Boise, Dallas, Houston and Salt Lake City all score between 4.2 and 4.5 out of 5 based on Google reviews from local customers.
Accepted payment methods. Process credit and debit cards, Apple Pay, Samsung pay, PayPal and paper checks.
Month-to-month service. The EMG rep we spoke with suggested both year-long contracts and month-to-month service options.
24/7 customer support. EMG’s phone support is available around the clock.
Best rate guarantee. Eliot Management Group advertises a best rate guarantee on its website, stating it will meet or beat any written offer from a reputable competitor.
Lack of transparency. EMG’s lack of transparency is pervasive, from the absence of processing rates on its website to its refusal to provide hardware prices over the phone when we called.
Set up fees. Few payment processors charge setup fees but EMG admits you may encounter these fees depending on your point-of-sale requirements.
Termination fee. Scout your EMG paperwork carefully — there may be termination fees hidden in the fine print.
How do I open an account with Eliot Management Group?
Applications for EMG’s processing services can only be handled by phone. You’ll be asked to supply the following information:
Tax Identification number
Social Security number
Average ticket size
Business building lease information
Business checking account number
Driver’s license or state ID
What other products will I need?
When you apply for Eliot Management Group’s services, expect to provide the following account information:
Checking account. A business checking account from a third-party provider is required to process payments.
What is Eliot Management Group?
Eliot Management Group is a merchant services provider headquartered in Fort Worth, Texas, with additional offices located in Florida, Idaho, Illinois, Missouri, Utah and Washington. It processes over $10 billion in transactions annually with over 13,000 onboarded merchants across the US.
How do I contact Eliot Management Group support?
There are three ways to touch base with EMG’s customer support:
Phone. You can reach customer support by calling 844-898-0337.
Email. Fill out an online form on EMG’s website or send an email to firstname.lastname@example.org for a response from the support team within one business day.
Live chat. The live chat feature on EMG’s website is available weekdays from 8 a.m. to 5 p.m., CT.
Eliot Merchant Group offers payment processing, point-of-sale solutions and merchant accounts to help businesses accept payments. But its lack of transparency is disappointing and it charges a sizable termination fee.
Shannon Terrell is a writer for Finder who studied communications and English literature at the University of Toronto. On any given day, you can find her researching everything from equine financing and business loans to student debt refinancing and how to start a trust. She loves hot coffee, the smell of fresh books and discovering new ways to save her pennies.
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