Chase Merchant Services review
This all-in-one payment processor has much to offer, but isn’t open about its rates.
With Chase Merchant Services, you can accept, process and deposit customer payments. But while its service integrates with a number of popular e-commerce and accounting software providers, customers warn of frequent chargebacks and transaction holds.
- Choose this provider if you’re looking for an all-in-one payment processing solution.
- Consider something else if you process transactions in a high-risk field that could be vulnerable to transaction holds.
|Solutions||In-store, Mobile, Online|
|Products||Payment processing, POS software, Inventory tracking|
|Monthly fees start at||None|
|Processing fees start at||2.6% + 10¢ per swiped credit card|
|Processing time||Next day when you deposit into a Chase business checking account|
|High-risk merchants accepted?||No|
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What's in this guide?
- How does Chase stack up to competitors?
- What merchant services does Chase offer?
- Chase Merchant Services fees
- How easy is Chase to use?
- Pros and cons
- Chase Merchant Service reviews and complaints
- How do I open an account with Chase Merchant Services?
- What is Chase Merchant Services?
- How do I contact Chase Merchant Services support?
- Compare other payment processors
- Bottom line
- Frequently asked questions
How does Chase stack up to competitors?
Overall, Chase Merchant Services stacks up well against competitors. It's got plenty going for it, including 24/7 tech support, third-party e-commerce integrations and no setup or cancellation fees to speak of. But where Chase Merchant Services truly shines is the comprehensive breadth of its offerings — it's one of the few processors that can truly be considered an all-in-one platform, equipped to offer payment processing, POS solutions, merchant accounts and business checking accounts.
Of course, no processor is perfect. Chase Merchant Services lacks the sweeping hardware selection offered by Square, which has over 30 pieces of hardware to choose from. It also lacks the industry-specific software solutions available through First Data, which offers processing solutions tailored to a variety of niche businesses, like healthcare providers and student loan servicers.
But all-in-all, Chase Merchant Services is a solid choice for any business seeking a one-stop-shop for payment processing. It has everything you need to start accepting payments and round-the-clock tech support to help guide you through the setup process.
What merchant services does Chase offer?
Chase offers a spectrum of merchant services:
- Payment processing. Accept payments in-person, over the phone or online with the help of Chase’s payment processing platform.
- Merchant accounts. Chase Merchant Services offers direct processing, so you won’t need a third-party merchant account.
- Payment gateways. Chase partners with WePay to offer an integrated payment gateway with instant onboarding and developer APIs.
- Point-of-sale (POS) solutions. Includes customer analytics, inventory management and sales reports alongside tablet hardware options.
- Business checking accounts. From the basic Chase Business Complete Banking to the enterprise-ready Platinum Business Checking, Chase has a number of available business checking account options.
- Good to know: While Chase Merchant Services doesn't include an e-commerce platform, it offers a three-month BigCommerce membership for free when you sign up — so you can build a fully functional online store.
Opting into Chase Merchant Services has its perks:
- Software integration. Payment processing integrates with a number of third-party software providers, including BigCommerce, FreshBooks, Agree, Joist, mHelpDesk and Fusebill.
- Virtual and mobile terminals. Access a range of mobile and virtual terminals, including standalone terminals, Bluetooth card readers and the Chase Mobile Checkout app.
- Developer center. Access APIs and SDKs with a dedicated sandbox to test how the payment technology works and how to fix it.
- 24/7 support. Chase advertises round-the-clock support from its help desk team.
- Chase Online. If you also hold a Chase bank account, manage all your business accounts from the secure Chase Online portal.
What hardware is available?
Chase Merchant Services works with several third-party hardware providers, including Verifone, Ingenico and the Magtek eDynamo mobile card reader.
Chase Merchant Services fees
Chase Merchant Services doesn't charge a monthly fee. However, it charges a percentage of every transaction. Since Chase doesn't offer information about its processing rates or fees on its website, we had to contact its customer service team to obtain this information.
Here's what to expect from its flat-rate fees:
Online credit cards
2.9% + $0.25
Swiped or dipped credit cards
2.6% + $0.10
Keyed-in credit cards
3.5% + $0.10
Pin-based debit cards
0.05% + $0.49
Businesses that handle a higher volume of transactions could negotiate interchange plus pricing.
How do these fees compare to the competition?
Chase Merchant Services is generally cheaper than the competition for small businesses. But large businesses may want to compare it head-to-head with Fattmerchant to see if interchange-plus pricing is worth the monthly fee.
2.9% + $0.25
2.6% + $0.10
3.5% + $0.10
$0.08 + interchange pricing
$0.08 + interchange pricing
$0.15 + interchange pricing
Chase may be cheaper for small businesses, since there’s no monthly fee
2.9% + $0.30
2.6% + $0.10
3.5% + $0.15
Chase is cheaper for online and keyed-in payments
PayPal for Business
2.9% + $0.30
3.5% + $0.15
Chase is cheaper
- While chatting with customer service, we learned that one of Chase's third-party POS partners may charge additional processing, software and hardware fees. To avoid this, clarify all fees with a payment specialist before signing up.
How easy is Chase to use?
There aren't many reviews around the web regarding the user experience for Chase's POS system, or how easy it is to set up. But the online Chase for Business dashboard, which we accessed via a demo account, stands out for being user-friendly and easy to navigate, without too much financial jargon.
On the merchant services page, you'll see your total monthly card sales, fees, adjustments and disputes displayed in bold print at the top. Filter to see exactly how much you've paid Chase per transaction, according to each card type. You can download or print this information for your personal records, and if you have multiple locations, Chase will divide your statements accordingly.
Pros and cons
- All-in-one processor. If you're seeking an all-in-one payment processing solution, Chase Merchant Services has you covered.
- No setup or cancellation fees. Available month-to-month with no applicable setup or cancellation fees.
- Multiple integrations. Access third-party e-commerce, accounting and contract service software providers.
- Free trials. Many of Chase's POS software partners offer a three-month free trial of its services.
- Lack of transparency. Chase isn't up front about its in-person processing rates on its website.
- Unresolved Better Business Bureau (BBB) complaints. As of this writing, Chase Merchant Services has six unresolved BBB complaints.
- Transaction holds. Customer complaints of transaction holds are common among processors — and Chase Merchant Services is no exception.
Chase Merchant Service reviews and complaints
While a majority of Chase Merchant Service's customer reviews on Better Business Bureau (BBB) are negative, it has only 48 complaints to its name over the past 3 years, as of January 2021. Considering Chase is one of the biggest payment processors in the US, this figure is impressively low.
That said, Chase Merchant Services, aka Chase Paymentech, is not accredited with the BBB and receives a B rating for failing to resolve four of its BBB complaints. Positive reviews praise Chase's competitive rates, while negative reviews mention transaction holds and chargebacks.
What I thought of Chase’s customer service
I called Chase Merchant Services to ask about potential cancellation fees. Its customer service information isn’t posted on its home page. I had to click Support and Resources and scroll down to the bottom of the page to locate its customer service phone number. The rep I spoke to was courteous and efficient. Here’s how the call went:
- Did I get an answer? Yes, the rep I spoke to assured me that Chase doesn’t charge any cancellation fees.
- How long did it take? The call lasted 1 minute and 38 seconds.
- Was there an automated system? Yes — press one for sales. From the time I placed the call, it took 37 seconds for me to get a rep on the line.
How do I open an account with Chase Merchant Services?
If you're ready to apply for Chase Merchant Services, head over to Chase's website:
- Click Get Started.
- Enter your full name, email address, company name, state, phone number and business industry. Click Get Started.
A Chase rep contacts you within two business days to discuss processing options. You're asked to supply your estimated annual sales volume and three months of payment processing statements from your current processor.
If your business isn't processing payments yet, you need to provide Chase with the average size of your transaction and monthly sales volume.
What is Chase Merchant Services?
Chase Merchant Services — formerly Chase Paymentech — is powered by Chase Bank, the largest bank in the US and commercial arm of JPMorgan Chase & Co. It has more than $2.6 trillion in assets worldwide and offers customers access to more than 4,700 branches and 16,000 ATMs.
In addition to its merchant services, it offers personal bank accounts, business bank accounts, credit cards, lines of credit, mortgages and car loans.
How do I contact Chase Merchant Services support?
Chase Merchant Services support is only available by phone:
- Phone. General customer support is available at 800-708-3740, weekdays from 7:30 a.m. through 6:30 p.m., CST.
Compare other payment processors
Chase Merchant Services is an all-in-one processor that offers access to POS hardware, e-commerce solutions, payment gateways and even business checking accounts. But it's not forthcoming about its prices and fees and receives poor feedback from customers.
Explore your payment processing options with additional providers to find the service that best meets your business needs.
Frequently asked questions
What types of cards can I accept with Chase Merchant Services?
Chase Merchant Services allows you to accept Mastercard, Visa, American Express, Discover, Diners Club and JBC cards.
How long does it take to set up a Chase merchant account?
Merchant account setup with Chase is typically completed in a few business days.
Are Chase Merchant Services available outside the US?
Yes, merchants with established businesses in Canada and Europe can also apply for Chase Merchant Services.