Chase Merchant Services review
This all-in-one payment processor has much to offer, but isn’t open about its rates.
With Chase Merchant Services, you can accept, process and deposit customer payments. But while its service integrates with a number of popular e-commerce and accounting software providers, customers warn of frequent chargebacks and transaction holds.
- Choose this provider if you’re looking for an all-in-one payment processing solution.
- Consider something else if you process transactions in a high-risk field that could be vulnerable to transaction holds.
|Solutions||In-store, Mobile, Online|
|Products||Payment processing, POS software, Inventory tracking|
|Monthly fees start at||None|
|Processing fees start at||2.6% + 10¢ per swiped credit card|
|Processing time||Next day when you deposit into a Chase business checking account|
|High-risk merchants accepted?||No|
What's in this review?
- Chase Merchant Services
- Chase Merchant Services pricing and fees
- How easy is Chase to use?
- Pros and cons
- Customer reviews and complaints
- How do I open an account with Chase Merchant Services?
- What other products will I need?
- What is Chase Merchant Services?
- How do I contact Chase Merchant Services support?
- Compare other payment processors
- Bottom line
- Frequently asked questions
Chase Merchant Services
Chase offers a spectrum of merchant services:
- Payment processing. Accept payments in-person, over the phone or online with the help of Chase’s payment processing platform.
- Merchant accounts. Chase Merchant Services offers direct processing, so you won’t need a third-party merchant account.
- Payment gateways. Chase partners with WePay to offer an integrated payment gateway with instant onboarding and developer APIs.
- Point-of-sale (POS) solutions. Includes customer analytics, inventory management and sales reports alongside tablet hardware options.
- Business checking accounts. From the basic Total Business Checking to the enterprise-ready Platinum Business Checking, Chase has a number of available business checking account options.
- Good to know: While Chase Merchant Services doesn’t include an e-commerce platform, it offers a three-month BigCommerce membership for free when you sign up — so you can build a fully functional online store.
Opting into Chase Merchant Services has its perks:
- Software integration. Payment processing integrates with a number of third-party software providers, including BigCommerce, FreshBooks, Agree, Joist, mHelpDesk and Fusebill.
- Virtual and mobile terminals. Access a range of mobile and virtual terminals, including standalone terminals, Bluetooth card readers and the Chase Mobile Checkout app.
- Developer center. Access APIs and SDKs with a dedicated sandbox to test how the payment technology works and how to fix it.
- 24/7 support. Chase advertises round-the-clock support from its help desk team.
- Chase Online. If you also hold a Chase bank account, manage all your business accounts from the secure Chase Online portal.
What hardware is available?
Chase Merchant Services works with several third-party hardware providers, including Verifone, Ingenico and the Magtek eDynamo mobile card reader.
Chase Merchant Services pricing and fees
Chase Merchant Services doesn’t charge a monthly fee. However, it charges a percentage of every transaction. Since Chase doesn’t offer information about its processing rates or fees on its website, we had to contact its customer service team to obtain this information.
Here’s what to expect from its flat-rate fees:
|Online credit cards||2.9% + $0.25|
|Swiped or dipped credit cards||2.6% + $0.10|
|Keyed-in credit cards||3.5% + $0.10|
|Pin-based debit cards||0.05% + $0.49|
Businesses that handle a higher volume of transactions could negotiate interchange plus pricing.
How do these fees compare to the competition?
Chase Merchant Services is generally cheaper than the competition. For example, if you choose Chase over Square you’ll save $0.10 on every online credit card transaction, and $0.05 on every in-person credit card transaction.
- While chatting with customer service, we learned that one of Chase’s third-party POS partners may charge additional processing, software and hardware fees. To avoid this, clarify all fees with a payment specialist, before signing up.
How easy is Chase to use?
There aren’t many reviews around the web regarding the user experience for Chase’s POS system, or how easy it is to set up. But the online Chase for Business dashboard, which we accessed via a demo account, stands out for being user-friendly and easy to navigate, without too much financial jargon.
On the merchant services page, you’ll see your total monthly card sales, fees, adjustments and disputes displayed in bold print at the top. Filter to see exactly how much you’ve paid Chase per transaction, according to each card type. You can download or print this information for your personal records, and if you have multiple locations, Chase will divide your statements accordingly.
Pros and cons
- All-in-one processor. If you’re seeking an all-in-one payment processing solution, Chase Merchant Services has you covered.
- No setup or cancellation fees. Available month-to-month with no applicable setup or cancellation fees.
- Multiple integrations. Access third-party e-commerce, accounting and contract service software providers.
- Free trials. Many of Chase’s POS software partners offer a three-month free trial of its services.
- Lack of transparency. Chase isn’t up front about its in-person processing rates on its website.
- Unresolved Better Business Bureau (BBB) complaints. As of this writing, Chase Merchant Services has six unresolved BBB complaints.
- Transaction holds. Customer complaints of transaction holds are common among processors — and Chase Merchant Services is no exception.
Customer reviews and complaints
While a majority of Chase Merchant Service’s customer reviews on Better Business Bureau (BBB) are negative, it has only 38 complaints to its name over the past 3 years. Considering Chase is one of the biggest payment processors in the US, this figure is impressively low.
That said, Chase Merchant Services, aka Chase Paymentech, is not accredited with the BBB and receives a B- rating for failing to resolve six of its BBB complaints. Positive reviews praise Chase’s competitive rates, while negative reviews mention transaction holds and chargebacks.
What I thought of Chase’s customer service
I called Chase Merchant Services to ask about potential cancellation fees. Its customer service information isn’t posted on its home page. I had to click Support and Resources and scroll down to the bottom of the page to locate its customer service phone number. The rep I spoke to was courteous and efficient. Here’s how the call went:
- Did I get an answer? Yes, the rep I spoke to assured me that Chase doesn’t charge any cancellation fees.
- How long did it take? The call lasted 1 minute and 38 seconds.
- Was there an automated system? Yes — press one for sales. From the time I placed the call, it took 37 seconds for me to get a rep on the line.
How do I open an account with Chase Merchant Services?
If you’re ready to apply for Chase Merchant Services, head over to Chase’s website:
- Click Get Started.
- Enter your full name, email address, company name, state, phone number and business industry. Click Get Started.
A Chase rep contacts you within two business days to discuss processing options. You’re asked to supply your estimated annual sales volume and three months of payment processing statements from your current processor.
If your business isn’t processing payments yet, you need to provide Chase with the average size of your transaction and monthly sales volume.
What other products will I need?
Chase Merchant Services is one of the few processors that connects merchants with all they need to accept, process and deposit customer payments. Its payment processing solution includes a merchant account and integrates with a number of point-of-sale solutions.
The best part? Merchants without a business checking account can easily apply for one through Chase and manage all Chase Merchant Services through the Chase Online portal.
What is Chase Merchant Services?
Chase Merchant Services — formerly Chase Paymentech — is powered by Chase Bank, the largest bank in the US and commercial arm of JPMorgan Chase & Co. It has more than $2.6 trillion in assets worldwide and offers customers access to nearly 4,900 branches and 16,000 ATMs.
In addition to its merchant services, it offers personal bank accounts, business bank accounts, credit cards, lines of credit, mortgages and car loans.
How do I contact Chase Merchant Services support?
Chase Merchant Services support is only available by phone:
- Phone. General customer support is available at 800-708-3740, weekdays from 7:30 a.m. through 6:30 p.m., CST.
Compare other payment processors
Chase Merchant Services is an all-in-one processor that offers access to POS hardware, e-commerce solutions, payment gateways and even business checking accounts. But it’s not forthcoming about its prices and fees and receives poor feedback from customers.
Explore your payment processing options with additional providers to find the service that best meets your business needs.