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Payless Shoesource

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What can I buy from Payless?

Payless offers great deals on footwear for the whole family so you can pay less for your shoes. It also offers a selection of accessories like socks, tights, hand bags and supplies for your shoes, like waterproofing sprays.

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Shipping, delivery and payments

Can I get free delivery?

Yes! All you have to do is spend $25 or more to qualify for free shipping.

Shipping costs

If you don’t hit the $25 mark for free shipping or want to upgrade your delivery speed, here are your shipping options with Payless:

Shipping methodCostDelivery speed
Standard$5.95 (FREE with a purchase of $25 or more)
3 – 7 business days
In-store$5.95 (FREE with a purchase of $25 or more)3 – 7 business days
2 business days
Rush$17.951 business day
  • A $15 surcharge will be applied to all deliveries to Alaska and Hawaii, in addition to the cost of standard shipping.
  • Standard and in-store delivery are the only shipping options available for orders of 11 items or more.
  • Deliveries to APO/FPO/DPO & P.O. boxes ship standard ground and can take 7 to 12 business days to arrive.

How can I track my order?

As soon as your order ships, you’ll get an email from Payless with a link to your tracking number. If you selected in-store pickup, be on the lookout for a second email letting you know that your package has arrived to your local store and is ready to be picked up.

Payment options

Pay for your Payless order securely online using Visa, Mastercard, Discover, American Express, Payless gift cards, PayPal or cash.

To pay with cash online, select the Pay with cash option at checkout. You will be provided with instructions on how to use PayNearMe to pay for your online order with cash. This process will require you to go to your local Payless store with your PayNearMe payment code and cash within 24 hours of placing your order.

What is Payless’s return policy?

Payless offers returns on unworn, undamaged items, both in-store and by mail. If you want to return your item by mail, you’ll need to have your original sales receipt or shipping invoice. If you don’t have proof of purchase, you’ll have to take your item to any Payless store to process your return or exchange. Customers in Alaska and Hawaii will also need to bring returns to a Payless store, as mail-in returns are only available within the continental U.S.

  • Note: If you used PayPal as the payment method for your original purchase, you must return the item by mail. Otherwise, you’ll receive the refund amount in the form of a Payless gift card if you return your item(s) to a store.

Can I exchange my item for a different color or size?

The only way to exchange an item is to take it to any Payless store. The company does not accept exchanges by mail.

Are Payless returns free?

No, the customer is responsible for the cost of return shipping, unless the return is a result of a Payless error or you bring your item to a Payless store. You also won’t be refunded the initial cost of shipping and handling for your order.

How do I return an item to Payless?

Payless provides return instructions on the back of your customer receipt or shipping invoice. If you can’t find these items or need additional assistance, reach out to customer service at 1-877-474-6379 or

Payless returns address

You can find the correct mailing address for your Payless return on the back of your receipt or shipping invoice. If you can’t find these items, contact customer service at 1-877-474-6379 or for return instructions.

When’s the next sale?

Payless frequently runs flash sales and other special promotions throughout the year, so check back here or on its website for the latest deals before placing your order. You can also browse through the Sale & clearance page on to shop the lowest prices offered on the site.

Another way to stay in the loop about the latest deals and sales from Payless is to sign up for the company’s email list, or join finder’s deals newsletter to make sure you’re up-to-date on the biggest sales for all your favorite stores!

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