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GM OnStar car insurance review

Existing users can get a big discount, but coverage is only offered in Arizona for now

  • Get a quote if you you have a GM vehicle equipped with OnStar for up to 20% off your premium.
  • Pick something else if you live outside the company’s current service area,
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optional

Roadside assistance

No info available

New car protection

Accident forgiveness

Details

States served Arizona
Roadside assistance Optional
Accident forgiveness No
New car protection No info available
Pay schedule 6 months
Claims methods online, phone
Rideshare coverage No info available
SR-22 support No info available

Pros

  • Big discounts for existing OnStar customers
  • Backed by the fourth-largest auto company in the US

Cons

  • Too new for customer reviews
  • Not widely available
Anti-theft device discount Yes
Bundling discount Yes
Defensive driving discount Yes
Good student discount Yes
Loyalty discount Not yet
Homeowner discount Yes
Military discount No info available
Safety device discount
Special employment discount No info available
Usage-based discount No info available
Other discounts Four-year degree, Away at school, Paperless billing, Automatic withdrawal

Review by


Heather Petty is a personal finance writer at Finder specializing in home loans, banking and insurance. After falling victim to a disreputable mortgage broker when buying her first home, she’s on a mission to help readers avoid similar experiences when managing their own finances. A self-proclaimed word nerd, her writing has been featured on MSN, Credit.com and MediaFeed.org, among others. Heather previously worked as a technical writer and editor for the casino systems industry and is an internationally published young adult mystery author. She holds a bachelor’s degree in English with a minor in journalism from the University of Nevada, Reno.

Expert review

OnStar Insurance is just getting started, but customers who drive GM vehicles with the service activated could save a lot of money on their monthly premiums. However, the newness of the company also means the coverage hasn’t been tested and the areas where policies are offered is extremely limited. If you’d rather wait until some of OnStar’s customers have weighed in, you may want to shop around for another insurer.

OnStar car insurance rates

We used OnStar’s quote tool to get sample rates for a 35-year-old female driver with a good driving record living in Arizona. For the state minimum coverage, we were quoted a little over $165 a month or $995 for a six-month policy.

How to get a free quote for OnStar car insurance

OnStar’s online quote tool lets you enter personal information to get a six-month insurance quote. But be sure to enter your name and birthdate correctly on the first try because once that information is entered, the tool won’t allow you to go back and change it for at least 48 hours.

You can get an online quote by following a few quick steps:

  1. From OnStar’s insurance website, select what kind of insurance you are interested in, enter your zip code and select Get A Quote.
  2. Choose whether you want just car insurance or to bundle your home and car insurance and verify your zip code. Select Continue.
  3. Enter your personal information and answer questions about your vehicles. Select Continue.
  4. Add your vehicles and drivers and select Save & Continue.
  5. Answer questions to see which discounts you qualify for and select Continue.
  6. After your quote displays, select Review Coverages to enter more specific information and update your quote. You can also select Customized Quotes to adjust your coverage levels and generate a new quote.

What info do I need to apply?

Have the following available before you apply:

  • Name, address and phone number
  • Driver’s license
  • Vehicle information, such as the VIN number, odometer reading and estimated annual mileage
  • Information about any other drivers you want to add
  • Information about your previous insurance policy
  • Documentation on any tickets or accidents you’ve had within the last five years

What discounts can I get with General Motors OnStar?

OnStar offers the following discounts:

  • OnStar good driver. If you drive a GM vehicle with OnStar equipped, you can get up to 20% off your premium based on your driving.
  • Good student. Full-time high school and college students maintaining a B average can get a discount.
  • Bundled coverage. You can get a discount for maintaining both your homeowners and auto policies with OnStar.
  • Defensive driver. If you’ve completed a defensive driver’s course within the last three years, you qualify for a discount.
  • Four-year degree. Customers with a bachelor’s degree or higher get a discount.
  • Away at school. You can get a discount if you attend school more than 100 miles from home and don’t have a vehicle with you at school.
  • Paperless billing. Get a discount for having your monthly statements and bills sent to you digitally.
  • Automatic withdrawal. Make automatic recurring payments to OnStar for a discount.
  • Anti-theft. If your vehicle has anti-theft devices, you could get a discount.

What extra benefits and add-ons does GM OnStar Insurance offer?

You won’t know what extra benefits are available until you complete the application process. OnStar’s coverage and features can vary based on which insurer underwrites your policy.

Pros and cons of OnStar Insurance

Pros

  • Hefty discounts available. If you are an OnStar user, you can get up to 20% off your premiums just for being a safe driver and allowing the company to collect driving data.
  • Backed by General Motors. The OnStar brand is well established, and its parent company, General Motors, is the number four ranked motor vehicle company in the US, according to Fortune magazine.

Cons

  • Limited availability. OnStar is only available in Arizona right now, and while GM says services will expand nationwide, there is no timetable for that expansion.
  • Policy details unclear. Once the service does expand, so will the number of insurance underwriters. And because the coverage, features and discounts vary based on the underwriter, the details of your policy depend on the company you work with.
  • No customer reviews. Being a new insurer means it hasn’t been tested by customers yet, which leaves any problems or advantages unknown for now.

OnStar Insurance reviews and complaints

OnStar is so new to the insurance industry that as of April 2021, there aren’t any customer reviews available on the Better Business Bureau or Trustpilot, and the company hasn’t been included on any JD Power surveys. Because the coverage is currently only available in Arizona, it may be a year or two before any meaningful customer opinions are available.

Compare GM OnStar to alternatives

Name Product Roadside assistance New car protection Accident forgiveness Safe driver discount Available states
Allstate
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Your dedicated agent can help you find the best savings with multiple discounts and rewards programs.
Progressive
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Discover coverage that’s broader than competitors, valuable discounts up to 30% off and perks like shrinking deductibles that reward no claims.
The AARP Auto Insurance Program from The Hartford
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Yes
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Enjoy low rates for mature drivers, plus perks like new car replacement and lifetime repair guarantees. Only for drivers over age 50.
Root
52%
Available in 31 states
Track your driving to receive a low rate that reflects your driving skills, and enjoy a fully app-based policy experience.
Savvy
Optional
Depends on provider
Yes
All states & DC
Get quotes in 30-seconds from 100+ companies, and save an average of $800 or more per year. Requires online login to your existing insurance.
Liberty Mutual
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30%
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Earn free accident forgiveness after five years claims-free and customize your policy anytime online at the tap of a button.
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What insurance coverage does OnStar offer?

Because these policies are underwritten by members of Homesite Group Incorporated, the exact features and coverages may vary by which company underwrites your policy. But all policies should have the following main coverages available:

  • Comprehensive
  • Collision
  • Bodily injury
  • Property damage
  • Uninsured motorist
  • Medical expense
  • Roadside assistance
  • Glass damage

How to find an OnStar insurance agent near me

So far, OnStar doesn’t provide local agent offices, but you can call the OnStar Insurance contact number with your questions: 888-495-4674.

Frequently asked questions about OnStar insurance

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