Explore new worlds with virtual reality experience.
Choose from multiple virtual reality headsets and hundreds of experiences that will plunge you into a new world of media consumption.
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What can I buy at Oculus?
Oculus sells VR equipment. Some of this equipment works using a computer, but other products can function independently.
Also available on the Oculus website are a variety of free and paid “experiences” to use on your Oculus product. These vary from video games to nature programs to tours of the White House. Whatever your interests, there’s probably a VR experience available for it.
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Shipping, delivery and payments
Can I get free delivery?
Yes! All orders ship for free.
How can I track my order?
Once your order is processed, you should receive an email with a tracking number. Enter that number when logged into your Oculus Store account, or paste it into the carrier’s website to track your delivery.
You can find out which courier is handling your order by looking at the first few digits of your tracking number.
| Tracking number | Courier |
|---|---|
| Begins with 1Z | UPS |
Contains 12 digits |
FedEx |
Begins with JD |
DHL |
| Begins with 420 or 937 | USPS |
Note that it can take 7 to 14 business days for USPS to deliver to U.S. locations.
Payment options
Oculus accepts most major credit cards and PayPal.
If you get an error at checkout that your payment method cannot be authorized, try these steps:
- Double-check that you entered your payment information correctly.
- Contact your payment provider to inquire as to why it was unable to be authorized.
- Try using a different payment method.
What’s Oculus’s return policy?
If you purchased your Oculus device directly from the Oculus Store, you can return it under these conditions:
- Your return is within 30 days from the date your order shipped.
- Your Oculus device is unused.
- Shipping fees are non-refundable.
If you bought your Oculus device from a different retail store, you’ll need to follow its specific return policy and instructions.
Are Oculus returns free?
No, you won’t be reimbursed for return shipping.
How do I return an item to Oculus?
Go to Oculus’s website to submit a return/cancellation request to Oculus Support. Although it’s not a required field, entering your order number on this form can help to streamline the returns process.
Oculus’s returns address
You will receive detailed return instructions when you complete the returns request form through Oculus Support, including where to send your return package for a refund.
When’s the next sale?
You can connect with Oculus on social media to keep up with the latest sales — it’s active on Facebook, Twitter, Instagram, YouTube and Twitch.
Or, you can always sign up for finder’s deals newsletter to stay up-to-date on the latest sales from your favorite stores!
What sets this brand apart?
Several years back, Oculus became the world’s first kickstarter-funded virtual reality headset. The project was conceived by then-19-year-old Palmer Luckey, who had always been fascinated with the concept of VR. Since its crowdfunding campaign launched, Oculus’s success has skyrocketed in just a few short years. In fact, it became so popular that Facebook acquired the company for $2 billion in 2014. (According to Mark Zuckerberg of Facebook, he actually paid $3 billion, but that’s a story for another post.)
What do people really say about this brand?
As with most high-tech devices, Oculus users are both extremely excited to get a taste of VR capabilities while simultaneously anxious to see what the future has in store. Reviews for the Oculus Rift are overwhelmingly positive, but fans are eager to see the next generation VR headset.
What is Oculus’s history?
In 2012, a 19-year-old self-taught engineer by the name of Palmer Luckey launched a kickstarter campaign for his VR headset, Oculus Rift. When American game programmer John Carmack showed interest in buying one, Luckey simply gave him a prototype. Since that moment, Oculus’s success boomed, and the startup company wound up raising $2.4 million. Then, just a few years later in 2014, Facebook acquired the company for a cool $2 billion.
How can I contact customer support?
To contact Oculus support, you’ll have to fill out its online contact form through its website.
What about social media?
Oculus is active on Facebook, Twitter, Instagram, YouTube and Twitch. You’ll mainly find updates about its devices and experiences on Facebook and Twitter. For videos of snippets of the VR and gaming experience using Oculus Rift, check out the company’s YouTube channel.
Why should I shop at Oculus?
Pros
- More lightweight than the competition. Oculus products are slimmer and lighter.
- Hundreds of experiences available. From games to tours, there’s something available for every interest.
- Products that work with or without a computer. You decide what’s a better fit for you.
Cons
- Expensive technology. Cutting-edge technology comes at a price.
- Not glasses-friendly. You’ll have trouble using the VR equipment if you wear glasses.
Bottom line
If you want to try virtual reality products, Oculus is a great place to start. The product works well and is slightly less expensive than the competition.