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What is MyMSD?

Use Work and Income’s convenient online tool to apply for benefits, check payments, make appointments and more.

MyMSD is an online tool for Work and Income set up by the Ministry of Social Development (MSD). By logging into the self-service portal you can access a range of Work and Income services on a secure website.

It’s easy to register and sign up for MyMSD, all you need is a client number, and a computer or smartphone.

What can you use MyMSD for?

Instead of phoning or visiting a contact centre between opening hours and waiting to speak to someone, now you can use MyMSD at a time that suits you.

MyMSD can help take the frustration out of trying to get the information you need and keep you up-to-date on your benefit obligations.

You can use MyMSD to:

  • Apply for a benefit or food grant
  • Apply for help with emergency financial assistance
  • Apply for NZ superannuation
  • Re-apply for benefits you’re already receiving
  • Declare changes in your circumstances
  • Check on upcoming payments or stop a payment
  • Make an appointment with Work and Income

How to set up a MyMSD account

  1. Firstly you need to register for MyMSD, so you’ll need:
    • Your client number (if you don’t have a client number you can request one through the Work and Income website)
    • A mobile number or email address that is registered with Work and Income.
  2. Once you have these two pieces of information, go to and click on ‘Register for MyMSD’.
  3. Enter your client number and date of birth.
  4. Agree to the MyMSD terms of use and privacy policy and select ‘Next’.
  5. Enter the 6 digit code they send to your mobile phone or email address, and select ‘Next’.
  6. You’ll now need to select a 4-digit pin, then re-enter it to access the homepage.
  7. From there you can familiarise yourself with the site and the different options available.

The instructions for how to set up a MyMSD account are also on the Work and Income website. You can call them on 0800 559 009 from Monday to Friday, between 8am and 5pm if you get stuck and need help.

Frequently asked questions

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