Air New Zealand flights from $96 return
Available on select flight dates in 2021 to Wellington, Queenstown, Dunedin and more. Sample fare is Auckland-Christchurch. T&Cs apply.
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STA Travel Group announced on 21 August 2020 it has entered voluntary administration. Customers with existing bookings should contact the airline, hotel or travel operate directly to discuss their options.
You can pay a $99 deposit on your flights and pay the remaining balance up to eight weeks before your departure date. There is a $10 fee to put a flight on layby, which will be deducted when the balance is paid.
Layby flights are available on flights with more than 60 airlines and select round-the-world tickets, but some may only be available to under-30s, full-time students and teachers.
Fares eligible for layby will have a small green symbol with a dollar sign inside of them when you’re searching. If you’d like to put a flight on layby, you’ll need to do so over the phone as they can’t be booked online.
After your booking has been made, STA Travel will send you a confirmation email with your booking details within 24 hours. If you do not receive an email within that time, you should contact its customer service team. For most of its bookings your tickets will also be emailed to you, or any hotel reservations, so don’t worry about having anything delivered or mailed. It is usually handy for you to print your email confirmation or electronic ticket and take a copy with you to the airport or hotel of your booking.
If the terms on your ticket permit changes, you can request changes to electronic tickets on STA’s site by visiting the existing bookings section and follow the prompts.
If you have a MultiFLEX round-the-world ticket, you can contact STA’s customer support (available 24/7) to make any changes to your booking.
To book a multi-city itinerary, you can select the “Multi-City” option on the flight booking engine that should appear above the destination fields. Clicking this will bring you to an advanced search page where you’ll need to select “Multi-City” again. Next, choose how many flights you’ll need to take (you can book up to four). Enter in all your flight details and click search.
While STA Travel has a dedicated Round The World section on its website, most tickets can’t be booked online. It does offer a trip planner and lists available routes. There will be a button that says whether you can complete your booking online or if you’ll need to call.
STA Travel can assist with both tourist and work visas, but it does charge a processing fee that is added on top of the embassy’s fee.
Since STA Travel doesn’t own the airlines, baggage inclusions depend on the airline. Most full-service airlines (like Qantas, Singapore Airlines and British Airways) will include baggage in the initial ticket price. Low-cost carriers (like Jetstar, Tigerair and AirAsia) do not include bags.
It is possible to cancel your booking, but you will almost certainly pay a portion of your total amount as a fee. This will vary depending on your booking. Contact the STA Travel customer service team for full information on your booking.
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