Shopping online is definitely a lot more convenient for many Kiwis. You can shop at any time of day, you don’t have to worry about finding a park and, hey, you can even do it in your PJs! But there is a risk when buying items online like new clothing or footwear. Will your new purchase fit? Will you like the material? Will you change your mind once you see it in person?
By shopping at stores that offer free delivery and free returns, you can forget about extra shipping costs to receive your order and send it back if it’s not right for you.
Keep scrolling to find 15 shopping sites that provide this feature, dozens of stores that ship for free and how to manage your online returns.
ASOS has cemented its place as one of the top global fashion sites. Get access to thousands of clothing and accessory items, with petite, tall and plus-size styles to cater for all body types.
- Free delivery on orders $63 or more
- Buy now, pay later with Afterpay
- Free returns through NZ Post
- Students get a 10% discount
Go to ASOS
See ASOS codes and deals
THE ICONIC has a mix of international labels like Finders Keepers, Ray-Ban, Sass & Bide and Tigerlily ready for you to shop. Find everything from shoes and accessories to wardrobe essentials and warm outerwear.
- Free delivery on orders $50 or more
- 30-day free returns
- Buy now, pay later with Afterpay
Go to THE ICONIC
See THE ICONIC codes and deals
Just some of the items you’ll find at TheMarket include sports gear, clothing, books, baby clothes, furniture and electronics. Sign up to TheMarket Club and enjoy free shipping when you spend over $45.
- Free shipping for TheMarket Club members
- Pay with Zip
- Free and easy returns
Go to TheMarket
See TheMarket codes and deals
The go-to site for sun and surf lovers, SurfStitch stocks labels like Billabong, Rip Curl, Rusty and Quiksilver with plenty of casual gear for every season.
Go to SurfStitch
- Free shipping on orders over $100
- 30-day return policy
- 15% discount for students
View SurfStitch codes and deals
Lululemon stocks women’s and men’s athletic clothing, as well as yoga mats, bags, headbands, water bottles, scarves and gloves. You’ll never be unprepared for yoga again!
Go to Lululemon
- Free shipping on all orders
- Easy returns through NZ Post
- Free yoga videos on the website
View Lululemon codes and deals
Platypus has many of the world’s most sought-after sneaker brands for less, including Nike, New Balance, Converse, Vans and adidas. Check out the ongoing outlet sale and search by size, price, brand or gender.
Go to Platypus
- Get free shipping on orders over $140
- Buy now, pay later with Afterpay
- 30-day return policy
View Platypus codes and deals
With an impressive catalogue of brands including Geox, Merrell, Diana Ferrari, Hush Puppies and Crocs, Styletread might just have your next pair of shoes.
Go to Styletread
- Free delivery over $100
- Free 30-day returns
- Afterpay available
View Styletread codes and deals
Comfort and style are key at ECCO. The brand caters for men, women and children with footwear that your feet will love for just about any occasion.
Go to ECCO
- Free and easy returns for orders $100 and over
- Pay with Laybuy
- Check out the Clearance page for discounts
View ECCO codes and deals
Keep your feet comfortable throughout the day with a pair of shoes from Skechers. Offering both performance and lifestyle footwear, Skechers is a go-to for men, women and children needing shoes that offer support and comfort.
Go to Skechers
- Free express delivery on orders over $120
- Buy now, pay later with Afterpay
- 30-day return policy
View Skechers codes and deals
As well as fast fashion and quality basics for the whole family, you’ll find homewares, stationery and gifts at Cotton On.
Go to Cotton On
- Free delivery on orders over $60
- Pay with Laybuy, humm, Afterpay, Zip or Genoapay
- Return items at any time
View Cotton On codes and deals
Online eyewear store Clearly makes shopping for eyeglasses online a breeze. Choose your frames and lenses, and enjoy free shipping and returns.
- Free shipping on orders over $50
- Free returns for 60 days
- Frames start at just $9
Go to Clearly
View coupon codes for Clearly
Ladies, check out the colourful styles and bold prints at Gorman. This brand also creates fun and bright clothing that your kids will love to wear.
- Free delivery on orders over $249
- Pay with Zip or Afterpay
- 14-day returns
Go to Gorman
View coupon codes for Gorman
It’s bright, it’s fun and it’s a great place to search for a new special outfit. Showpo sells women’s clothing with a small selection of books, stationery, games and beauty products.
- Free express shipping on orders over $125
- 10% student discount
- Free returns when you request a store credit
Go to Showpo
View coupon codes for Showpo
What is free shipping?
Free shipping is one incentive that online stores use to entice customers to purchase products. Shipping can be expensive, especially if you order from overseas, so knowing that you won’t have an extra cost added to your total at the checkout is appealing.
There are three types of free shipping offers that are common to see:
- Free shipping on all products
- Free shipping on some products
- Free shipping when you spend a certain amount
We find that it’s more common for stores to offer the third option. The amount you need to spend to get free shipping can vary from as little as $35 to $200+.
What to be aware of with free shipping
- It’s common for stores to have a minimum spend and they are strict about it. Even if your order is 5 cents under the minimum, you will be charged a shipping fee and it may work out cheaper to find something small to top up your total rather than paying for the delivery fee.
- It’s easy to fill up your cart to reach the value needed to qualify for free shipping, but don’t let the attraction of free delivery allow you to overspend or buy things that you don’t need.
- Shipping is not free for the retailer, so there may be an increase in the price of products to compensate.
- Bulky items often don’t qualify for free shipping and can have an expensive delivery fee. Check the shipping policy or product page for details.
- Free shipping normally applies to standard delivery service, so if you need your items in a hurry you’ll need to pay extra for express shipping. However, some retailers offer free express shipping when you spend over a certain amount – for example, Showpo will send your parcel express if you spend over $125.
- While many online stores will provide you with a tracking number when your order is dispatched, some will not. If you are ordering a valuable item or want to be able to check how far away your parcel is, shop with stores that offer this service.
- Click and Collect is becoming more popular in New Zealand and many stores allow you to pick up your items for free rather than waiting for them to be delivered to your door.
Online stores with free delivery
Check the table below for how much you need to spend to qualify for free shipping or if the store provides free delivery on all orders.
Shoes and accessories
Health and beauty
Tech and electronics
Sports, outdoors and activewear
Department stores, gifts and homewares
*Free shipping eligibility is subject to change at any time. Retailers may increase or decrease the purchase value to receive free shipping, or remove this feature altogether. Before placing an order, double check the shipping information.
What are free returns?
Free returns means that the retailer will pay for the return postage. You will be provided with a shipping label to attach to your parcel and will be asked to either drop it off at a post office or arrange for it to be collected from your address.
Free returns can also mean that you are able to drop into a store for free, but you’ll need to pay for postage if returning to a warehouse. The sites that we mention on this page as having free returns provide you with a prepaid postage label to send back to the warehouse or arrange collection from your address.
What to watch out for:
- If you are purchasing from an online store based in another country, you need to be careful that the retailer does offer free returns for international customers. Otherwise, you may be left with a large postage cost to get your items back and receive your refund.
- Having to pay to return an item in-store is not something that we’ve come across at Finder, but this message is a good reason to thoroughly check the returns policy before you commit to a purchase.
- Some stores like Showpo will pay for your return postage only if you are happy to receive a store credit rather than a full refund.
Checking return policies
Before you place an order online, it’s important to check the returns policy so you understand what you are able to return and how long you have to do so.
Some points to look out for:
- Easy returns. Many retailers state that the returns process is “easy”, but this can mean different things. It could mean that there is a no-questions-asked policy so you don’t need to fill out forms and provide a reason for your return. It could also mean that the retailer will organise pick up from your address to save you the trouble of visiting a post office.
- Free returns. Free returns can mean either returning to a store for free, returning by post for free, or both.
- Returns period. The amount of time you have to return an item can be short or long, and there is no standard period across retailers. It’s common to see 14 days or 30 days, but you can also see a returns period of 7 days or as long as 365 days. The time period usually starts from the time you receive the parcel, but make sure to check this as some retailers start the clock when the parcel leaves the warehouse.
- Return postage. If an online retailer offers free shipping, check how this process is managed. Do you need to contact customer service to get a prepaid label? Can you download one from the website? Is a label included in your order? If you need to pay for your own returns, do you need to use a tracked service? Even if you are not advised to use tracking for your parcel, it is recommended so that you don’t lose out if your package goes missing.
- Refund, exchange or store credit? Many retailers allow you to return items for a full refund, but some will only issue a store credit. While a store credit will come in use if you plan on ordering from the site again, you may prefer to have the funds back in your account. Sale items can only be returned for a store credit with some stores, while others will not accept returns on sale and clearance items. Requesting an exchange can be tricky, as it’s common for stores to ask that you return purchases and place a new order for the correct size, colour or style.
- In-store returns. Most stores allow you to return items to a physical store for free, which can often be an easy solution if you have a local store. However, this option is not so important for those that live in rural areas or outside of the main centres.
- Buy now, pay later return policy. If you make a purchase using a buy now, pay later service such as humm, Genoapay, Laybuy, Afterpay or Zip, the returns policy can be different. For example, if you use Afterpay to make a purchase and you don’t return all of your order, your upcoming payments will be adjusted to reflect the outstanding balance.
Know your rights when making a return
The Consumer Guarantees Act applies to any goods or services you buy in New Zealand for personal use. It covers goods like clothing, food, electronics and beauty products from retailers in store and online.
The Act states that retailers guarantee goods match a series of criteria including:
- Products must be of acceptable quality
- If you asked for a product for a particular purpose, then it must fit that purpose
- Products must match any description given by a salesperson, in-store or online
- Products must be a reasonable price
- Delivery should be on time or within a reasonable timeframe
If a retailer fails to deliver on any point in the Consumer Guarantees Act, you have the right to ask them to fix the issue. This can mean giving you a refund, making a repair or providing a replacement.
What the Act does not cover is change of mind by the customer. Retailers are not under legal obligation to allow you to return items because you no longer want or need them. Many retailers, especially in the online shopping sphere, do allow returns for change of mind. Just remember that this is not a given and the amount of time that you have to return an item can vary greatly between stores.
How to get a refund
Getting a refund is usually straightforward, but it’s important to check the returns policy for each online store to see what your obligations are and how the process works.
- Initiating a return. In most cases, you will need to let the store know that you want to return an order. The site could have an online returns portal or you may need to email customer service to let them know why you want to make a return. Some retailers include a return slip with your order for you to complete and send back with the unwanted items.
- Condition of items. Retailers want to be able to resell items that have been returned, so will only accept items that have been unworn and unused with the original tags still attached. If you’ve taken the tags off, returns are usually only accepted if you find that the item is faulty after you’ve started wearing or using it. This is up to the discretion of the seller so don’t just take the tags off until you are sure that you want to keep the item.
- Repacking and sending your return. Items are your responsibility until they reach the store’s warehouse, so ensuring that they are carefully packed to avoid any damage is crucial. Check if the retailer has any special instructions around packaging.
- Processing time. Busier warehouses can take a few days to process your order once it’s been received, and a timeframe is often indicated in the returns policy. The policy should also indicate how many days it will take to process the refund, which could be up to one week.
Can all items be returned?
This depends on the store and what kind of products you are buying.
With fashion stores, most items can be returned apart from those that have hygiene seals or are considered a hygiene risk to onsell to other customers. For example, lingerie, swimwear, earrings and face masks are often excluded from a returns policy. However, some stores will allow returns of underwear and swimwear that have the hygiene seal still in place.
Some stores do not allow final sale or clearance items to be returned. Check on the product page for “non-returnable” or “final sale”.
Save more on your next purchase with our deals and discount codes: