How to set up and watch Netflix on Apple TV

Learn how to set up Netflix on your Apple TV, for even more great content

As two of the biggest tech companies in the world, it’s no surprise that Netflix and Apple have teamed up to provide access to Netflix’s expansive library of TV shows and movies on Apple TV. With a slick interface and the added benefit of a physical remote, watching Netflix on any of Apple’s popular streaming set-top boxes is simple, fast and convenient.

Best of all, with the release of the Apple TV 4K, you can watch Netflix’s growing library of Ultra HD content in all its high-fidelity glory. Just be sure you sign up for Netflix’s premium plan, as 4K streaming is only available to premium subscribers.

How to connect your Apple TV to your Netflix account

Once you configure your Apple TV, you want to download the Netflix app by selecting the “App Store” option from the Apple TV home screen. From there, search for Netflix and click “Get” to start the download and installation.

Once the installation process is complete, launch the Netflix app and select “Sign In” to connect your existing Netflix account. Alternatively, you can sign up for a new Netflix account through the Netflix app.

Once you log in, you can start watching Netflix on your Apple TV.

Read more about Netflix prices and plans here.

About Apple TV

The price for a new Apple TV starts is approximately $250 for the standard 32GB 4th generation model. You can buy it online through the official Apple store, in select retail stores or by calling Apple on 0800 692 7753.

How to set up Apple TV (4th gen)

  1. Connect your Apple TV to your television and power. Wait until your Apple TV shows the setup screen.
  2. Click the touch surface of your Apple TV remote to connect it to your new Apple TV.
  3. Follow the on-screen prompts to configure the settings of your Apple TV.
  4. Connect any additional iOS devices, by following the on-screen steps (optional).
  5. Once the configuration is complete, you can start using your Apple TV!

In what regions is Netflix available on Apple TV?

You can watch Netflix on Apple TV in any region where Netflix itself is available. Currently, Netflix is supported in over 190 countries around the globe, making it one of the most widely-accessible entertainment services in the world.

The map below highlights all the countries in which Netflix is currently available:

What’s the resolution for Netflix on Apple TV?

A few factors influence what resolution you can stream Netflix in on Apple TV. The first two generations of Apple TV only support up to 720p, so if you’re using one of these older models that is the maximum resolution you can stream in. From the 3rd generation on, all Apple TV models support 1080p HD and the Apple TV 4K improving upon that with support for resolutions up to 2160p.

However, just because the Apple TV is capable of streaming at a particular resolution doesn’t mean it always will. You also need a sufficiently fast Internet connection to stream at HD and 4K, plus you must have the appropriate Netflix subscription: a Standard subscription is necessary for HD streaming, while 4K streaming requires a Premium subscription.

Subtitles and audio

Apple TV displays subtitles and captions for Netflix in the lower half of the screen. To save or adjust your settings, play the TV show or movie for at least five minutes and it sets your preferences. To change the subtitles appearance settings, you need to log into your Netflix account and change them there.

FAQs

Are you having trouble watching Netflix on your Apple TV? Check these FAQs for solutions to common problems.

What can I do if I can’t connect to Netflix?

If you’re having trouble connecting your Apple TV to Netflix, try the following.

  • Reset your Apple TV. Unplug it from the wall for 15 seconds.
  • Test the Internet network from the settings menu on your Apple TV.
  • Check for Apple TV software updates.
  • Close and reopen the Netflix application.

How do I connect my Apple TV?

To connect your Apple TV, you need three things:

  • A high-definition television
  • A broadband connection
  • An iTunes account

Connect the cords from your Apple TV unit to your television. You may need to purchase an HDMI cable if it isn’t included when you buy your Apple TV. On your television, navigate to the input source of the Apple TV.

What if I want to change my Netflix membership?

You can downgrade or upgrade your Netflix plan at any time.

Why can’t I hear any sound when I watch Netflix on my Apple TV?

This problem could be due to a problem with the content you’re trying to watch or with the connection to your speakers.

Try watching another show. If the problem continues, check the connections and also adjust the audio settings. Make sure you enable Dolby surround sound.

Why can’t I see the Netflix app on my Apple TV?

It may be the case that the Apple TV operating system has moved or hidden the Netflix app. To check if the Netflix app is hidden, use the Apple TV troubleshooting for more detailed instructions, and most importantly ensure you update the Apple TV software.

Why does Netflix keep crashing?

Try the following: Make sure all software is updated, try unplugging everything for 30 seconds and reset the settings on your Apple TV.

Updated October 19th, 2019
Name Product Service 4K/UHD? Simultaneous streams Price Subscription length Min. cost
Neon TV shows
Neon TV shows
On-demand streaming
No
2
NZD11.99
Monthly
$11.99
Neon TV and Movies
Neon TV and Movies
On-demand streaming
No
2
NZD20
Monthly
$20
Prime Video
Prime Video
On-demand streaming
Yes
3
NZD5.99
Monthly
$5.99
Prime Video is currently available to New Zealanders at $2.99 per month for the first six months. Price reverts to $5.99 per month after the first 6 months.
Lightbox Standard
Lightbox Standard
On-demand streaming
Digital Movie Store
No
2
NZD12.99
Monthly
$12.99
Lightbox Premium
Lightbox Premium
On-demand streaming
Digital Movie Store
No
4
NZD15.99
Monthly
$15.99
Netflix Basic
Netflix Basic
On-demand streaming
No
1
NZD11.49
Monthly
$11.99
Netflix Standard
Netflix Standard
On-demand streaming
No
2
NZD14.99
Monthly
$14.99
Netflix Premium
Netflix Premium
On-demand streaming
Yes
4
NZD18.49
Monthly
$17.99
TVNZ On Demand
TVNZ On Demand
On-demand streaming
No
1
NZD0
No subscription
$0.00
Fan Pass Month Pass
Fan Pass Month Pass
Sports
No
1
NZD99
Monthly
$99.00
ThreeNow
ThreeNow
Catch-up
LiveTV
On-demand streaming
No
1
NZD0
No subscription
$0.00
Fan Pass Mobile Only
Fan Pass Mobile Only
Live TV
Sports
No
1
NZD15.99
Monthly
$15.99
This plan is only available on mobile devices.
Fan Pass 6 Months Pass
Fan Pass 6 Months Pass
Live TV
Sports
No
1
NZD55.99
6 months
$335.94
Fan Pass 6 Months + Google Chromecast
Fan Pass 6 Months + Google Chromecast
Live TV
Sports
No
1
NZD75.99
6 months
$911.88
This Fan Pass Plan comes with a Google Chromecast included.
Fan Pass Month + Google Chromecast
Fan Pass Month + Google Chromecast
Sports
No
1
NZD129.99
Monthly
$129.99
This Fan Pass Plan comes with a Google Chromecast included.
Acorn TV
Acorn TV
On-demand streaming
No
1
NZD7.25
Monthly
$7.25
Acorn TV offers British TV shows on-demand.

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