MoneyGram's coronavirus response
MoneyGram is encouraging customers to take business online when possible. According to the MoneyGram website, customers should:
- “Take advantage of our online and in-app services to limit unnecessary travel
- Check with local agents for store hours, restrictions, and closures if you need to send money using cash”
Visit our step-by-step section of this guide to learn what information you need to send money online through MoneyGram.
Why should I consider MoneyGram?
- Wide reach. MoneyGram has approximately 350,000 agent locations in more than 190 countries, including New Zealand.
- Diverse transfer options. Customers can send money both online and in-person. You can pay using credit and debit cards, cash and bank transfer. Be sure to select the payment option that best balances your desired transfer speed with the associated fees.
- Country and currency support. MoneyGram transfers can be sent to more than 190 countries in almost 50 currencies. Some destinations support multiple currencies, which may help you save money on the exchange rate by sending through the more popular currency.
- Speed. With same-day delivery available at many locations (subject to the holiday hours and compliance with regulatory requirements), your recipient could have their money in as little as 10 minutes during normal business hours when picking up cash. When speed is important, cash pick-up is typically your fastest option with MoneyGram.
- Delivery options. You can send money for pick up in different ways, including cash pick-up, to a mobile wallet, or to a bank account.
- Rewards. You can sign up to MoneyGram Plus Rewards, which gives you discounts on fees every few transfers you send.
What to be aware of with MoneyGram
- Low maximum limits. When sending online with MoneyGram, your transfer is limited to $10,000 per transaction. There is also a $10,000 per month limit. If you need to send more you can do so in-person from a MoneyGram agent location.
- High fees. As with most money transfer services, MoneyGram’s international and domestic transfers incur a fee. Fees are often higher when paying with a credit or debit card and lower when sending from bank account to bank account.
- No hedging options. MoneyGram doesn’t offer recurring transfers, scheduled transfers or any other hedging tools to help you save money. Hedging tools can help you save money when used appropriately to lock in an exchange rate for future transfers.
- Inconsistent exchange rates. MoneyGram’s exchange rates vary depending on how you are paying for your transaction and how it will be received. Pay close attention to the exchange rate to make sure you’re getting the best deal.
- Limited in-person options in New Zealand. MoneyGram doesn’t have many bricks-and-mortar outlets in New Zealand. Most of those are located in the Auckland, Waikato and Wellington regions, with very limited availability in the South Island.
MoneyGram’s exchange rates and fees explained
MoneyGram’s fees may vary between online and agent locations, but for online transfers the cost depends on:
- Location. Fees depend on what country you’re sending from and where you’re sending to.
- Amount. MoneyGram uses a tiered system for fees, based on the amount you are sending. The tiers are typically $1–$50, $51–$1,000 and then shifting for $1,001 or more. Be sure to test a few different amounts for your transfer, as sending two smaller transfers may be cheaper than one large transfer.
- Payment. Paying by bank is often the cheapest option, while paying by credit card will mean highest fees. Pay close attention to the exchange rate when paying with different methods, as the exchange rate you’re offered may change based on how you’re paying.
- Receiving method. If your recipient wants cash the fees are generally higher, while receiving money to a bank account is less expensive.
Calculate how much your transfer with MoneyGram could cost
Choose your currency and desired transfer amount (maximum $10,000). Exchange rates change frequently, so visit MoneyGram’s site to get a final quote.
How long does a MoneyGram money transfer take?
Transfer speed will depend on the amount of fees you are comfortable paying and how quickly you need it to arrive.
Fastest option — as little as 10 minutes
Pay for your transfer with a credit or debit card. When using a card, you’ll pay a higher fee but your money will arrive in as little as 10 minutes. However, your credit card may charge a cash advance fee, further increasing the cost of your total transfer.
Cheapest option — up to 5 business days
Using a bank account to pay for your transfer is typically the cheapest way to send money, but it’s also almost always the slowest. For your first transfer through MoneyGram, you may have to verify your account, which can take four or more business days. After verification, your actual transfer may take an additional five business days.
How does MoneyGram keep my money safe?
After multiple legal cases, one in 2012 and another in 2016, MoneyGram has increased its fraud prevention protocols to keep customers safer. It does this by monitoring transactions, educating customers on the dangers of money transfer fraud and providing numerous resources to customers to report potential fraud.
Fraud can be reported through MoneyGram’s website or through the government’s Consumer Protection agency.
MoneyGram is a massive global company that has been in business since 1940. A lot of complaints online are about fees and exchange rates, often remarking on how the exchange rate was different from what was originally presented. Because of this it is crucial that you always review the transfer before clicking Send.
What are all the ways I can send money with MoneyGram?
MoneyGram offers one of the widest ranges of ways to send money and ways for your receiver to get it.
Options for setting up a transfer
Online via MoneyGram’s website
MoneyGram allows you to send money online to destinations around the world. To do so, you’ll need to:
- Register for an account, or login if you already have one
- Select a receiving bank or MoneyGram agent location
- Choose how you want to pay
You can also set up the money transfer online, but pay with cash in-store. Make sure to bring valid ID and enough money to cover the transfer if you choose this option.
Another online option is using Facebook. Find the MoneyGram Sendbot on Facebook then follow prompts provided by the bot. You’ll need a Facebook account to send money this way.
In-person at a MoneyGram location
Agent locations are in almost every country in the world, so to take advantage of this network you’ll need to:
- Head to MoneyGram’s website, where you can type in your location and all locations will appear.
- Bring necessary documents: valid ID, receiver’s information and the money you plan on sending.
- Pay for your transfer with the agent and collect your receipt.
It’s always best to verify with MoneyGram’s Find a Location tool before you head to your local MoneyGram branch. Locations are not readily available in New Zealand, especially if you live outside the Auckland, Waikato and Wellington regions.
Options for your receiver to get the money
- Send to a bank account. Although slower, this lets your receiver get the money directly in their account.
- Organise for it to be picked up in cash at a MoneyGram location. The money is ready at the location in as little as 10 minutes after you’ve sent it, depending on the opening hours of the pick-up location you’ve selected.
- Send to a mobile wallet. A mobile wallet is a place to store funds digitally, with actual wallet types varying by country and user preference.
- Delivered right to their door. In some locations, you can choose home delivery as a receiving method. Your money will be delivered by a local MoneyGram agent.
- Pay bills through MoneyGram. MoneyGram supports bill payment to utility companies, credit cards and more. Use the online bill pay search to find out if the company you want to pay is supported by the MoneyGram network.
What do I need to send money online through MoneyGram?
Sending money with MoneyGram will require a few documents and pieces of information, including:
- Contact information. Your full name and contact information is needed. Additionally, if you’re transferring money from your bank account, you’ll also need your banking information.
- Proof of ID. A government-issued ID, such as a driver’s licence or passport.
- Recipient information. Be prepared with your recipient’s name and contact information. If you’re transferring to a bank account, you’ll also need their bank name, SWIFT code and account number.
- Payment method. A valid method of payment is necessary for all transfers. Online transfers can be paid for through a bank account, credit card or debit card. You can pay for in-person transfers with cash.
How to track a MoneyGram transfer
Find your authorisation or reference number on your receipt or in your email, if you placed an order online. To track, you can:
- Use the online Track a Transfer tool by entering your last name with the authorisation or reference number.
- Contact customer service and provide the authorisation or reference number to them, along with your last name, to check the status of your order.
- Visit a MoneyGram location and provide your information to the agent to find out where your order is and if it has been picked up or not.
Is there a MoneyGram app?
Yes, MoneyGram has an app on both Google Play and the App Store. The app makes it possible to:
- Scan your card. Use your phone’s camera to quickly scan your credit card, debit card and photo ID.
- Log in using biometrics. Both face and fingerprint recognition can be used to log in.
- Check exchange rates on the go. Current currency exchange rates and fees can be found in the app.
- Share order details with your contacts. Sending key order information, like the tracking PIN number, to your recipient can be done with just a few taps.
- Find an agent location using GPS. Use the in-app map to find agent locations based on your GPS or around the world.
Ratings collected on February 6, 2020
More on the best money transfer apps
When you need a money transfer sent fast, or to a remote destination, MoneyGram may be the choice for you. However, it is always a great idea to compare your options before making any transfer, as you never know how fees and exchange rates may have recently changed. Even if MoneyGram was the best deal in the past, you may find that a competitor is now offering better rates to save you money.
Frequently asked questions
How can I see my transaction history?
When you log in to your account, any recent transactions you have completed will be displayed on your homepage and you’ll also see a link that lets you view all. If you haven’t made any transfers recently you will have to click on My Account and then Transaction History to view the relevant details.
What are the perks of the MoneyGram Plus Rewards programme?
When we checked, MoneyGram was offering the following rewards:
- Welcome Gift. Joining the program earned you 20% off your second money transfer.
- Ongoing Rewards. A 40% coupon is available after every fifth money transfer.
- Premier Status. After completing your fifth transfer you are upgraded to Premier Status and earn additional rewards which are occasionally sent to you through email.
Note: Rewards may change without notice.
Why is MoneyGram reviewing my transfer?
MoneyGram reviews all money transfers for compliance with know-your-customer (KYC) and anti–money laundering (AML) industry protocols, which involve knowing the identity of its customers, their financial activities and any risks they pose to MoneyGram’s business. MoneyGram typically reviews transfers within a day or less, and will contact you directly if there are any problems with your transfer.
Can I cancel a money transfer?
Yes, if it hasn’t yet been picked up by your recipient. To cancel a transfer, log in to your account and view your transaction history. There is an option to cancel specific transfers on the Transaction Details page.
How does MoneyGram compare to other services?
Our table below lets you compare services you can use to send money abroad. Compare fees, exchange rates and discounts from different money transfer services, and when you have made your choice, click Go to site.
Want to compare MoneyGram with other services side-by-side?