Press Release

For immediate release

Broadband blues: 1 in 5 Kiwis say they aren’t getting a good deal

        • 22% of Kiwis don’t think they’re getting a fair deal on their broadband
        • Finder reveals the best broadband providers as part of its inaugural Broadband Awards
        • Skinny crowned Kiwis favourite provider

13 August 2021, Auckland, New Zealand – A substantial number of Kiwis aren’t happy with their current broadband provider, according to new research by financial comparison site Finder.

The nationally representative survey of 2,076 respondents found 36% of Kiwis aren’t convinced they’re getting a good deal.

While more than 1 in 5 Kiwis (22%) are confident they could be doing better, a further 14% say they aren’t sure.

Angus Kidman, tech expert at Finder, said that choosing the right broadband provider can make a huge difference to your day-to-day life.

“No one likes Internet dropouts or buffering when you’re trying to stream online.

“If you frequently experience problems, or if you simply think you’re paying too much, it’s time to jump online and find a better option.”

To help Kiwis make better financial decisions while still enjoying their favourite online fix, Finder has revealed the best broadband providers in the country as part of the inaugural Broadband Awards.

Skinny took out the top gong, due in part to its flexible broadband options at very attractive prices.

“Kiwis especially love the value for money this sub-brand of Spark provides across its range of plans,” Kidman said.

To uncover the nation’s favourite broadband provider, Finder asked more than 1,600 New Zealanders to rate their broadband provider.

Each participant rated their provider on overall satisfaction, value for money, tech support and how likely they would be to recommend it.

Slingshot and Contact Energy both received highly commended status.

Kidman said the Finder Broadband Awards would help Kiwis to make more informed decisions when it comes to choosing the best broadband provider for their individual circumstances.

“If you think you could be getting a better deal from your provider, now is the time to check.

“People typically choose their broadband deals based on the best price at the time but if you stay with the same supplier for 3 or 4 years, prices could have changed dramatically.

“If you find your movie marathons are regularly interrupted by Internet dropouts, it’s worth testing your Internet speed and getting in contact with your broadband provider.”

Do you think you’re getting a good deal on your broadband?
I’m not sure14%
I don’t have broadband6%
Source: Finder survey of 2,076 respondents, June 2021


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The information in this release is accurate as of the date published, but rates, fees and other product features may have changed. Please see updated product information on's review pages for the current correct values.

About Finder

Finder is a global comparison site, now available in New Zealand. Each month, 90,000 consumers turn to Finder to save money and time, and to make important life choices. In New Zealand we compare credit cards, mortgages, travel insurance, shopping deals and more.

Our free service is 100% independently-owned by three Australians: Fred Schebesta, Frank Restuccia and Jeremy Cabral. Since launching in 2006, Finder has continued to expand and launch around the globe, with offices in Australia, the United States, the United Kingdom, Canada, Poland and the Philippines. For further information visit

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