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Guide to cancelling your New Zealand credit card

What you need to know

Whether you are upgrading to a new credit card, getting a balance transfer, or are simply reducing the number of cards in your wallet, there comes a time when you need to cancel a credit card. But it is not quite as simple as cutting your card in half.

Here, we give you the contact details for different providers, go through the steps to ensure your credit card is cancelled correctly, look at other considerations to closing your account and answer frequently asked questions. If you are not satisfied with your current card, you can also compare credit card offers to find a better option.

What number should I call to cancel my credit card?

The phone number on the back of your credit card is usually the first option, but here are the details for contacting major credit card companies to cancel your card:

ProviderContact information
BNZ0800 735 901 or +64 4 473 5901 – 24 hours, 7 days
ANZ0800 658 044 – Mon – Fri 8am – 8.30pm, Sat and Sun 9am – 5pm
Kiwibank0800 113 355 – Mon – Fri 7am – 9pm, Sat and Sun 8am – 4:30pm
Westpac0800 888 111 – Mon – Fri 7am to 8pm, Sat and Sun 8am to 5pm
American Express0800 656 660
ASB0800 803 804 – Mon – Fri   8am – 8pm, Sat and Sun 8:30am – 5:pm
TSB0800 872 226 – Mon to Fri 8am – 7pm, Sat and Sun 9am – 5pm
Gem Visa0800 500 505 – Mon to Fri 10:30am – 6:30pm.
Warehouse Money0800 801 808 – Mon to Fri 8:30am – 7pm, Sat and Sun 9am – 5pm
The Cooperative Bank0800 554 554 – Mon to Fri 8am – 8pm. Sat an Sun 9am – 5pm.

How to cancel your credit card

Follow these steps to cancel your credit card successfully:

  1. Pay or transfer the outstanding balance. If you try to close your account with an outstanding balance, the bank could increase the interest rate or demand full and immediate payment. If you plan on carrying out a balance transfer, you will need to include details of your previous account in the application and close your account after the transfer is complete.
  2. Transfer any reward points. If you have any existing reward points on the card, redeem them for rewards before requesting the cancellation of the card. All unclaimed points are forfeited when you close your account.
  3. Cancel direct debits. Make sure you cancel all existing direct debits linked to your credit card because a direct debit can reactivate a cancelled card, even when you have requested the account closure.
  4. Call to cancel your card. Once you have paid your outstanding balance and claimed your reward points, call your card provider’s customer service department to inform them of your decision to close the account. Some card providers may agree to cancel your card over the phone by confirming your identity, while with others you may be required to send a written request. If you have to send a letter, confirm the postal address over the phone. If you cancel the card over the phone, make sure you make a record of the date, time, and name of the representative you speak with.
  5. Cancel your card in writing. If you need to send a cancellation request in writing, include your credit card number and account number in the letter and state your request for the card provider to close the account. You should receive a letter confirming the closure of the account, so make sure you keep this information safe in case there is a dispute in the future.
  6. Check for future statements. Try to log into your account or go through your credit card statements following your request to make sure the card is definitely cancelled.
  7. Destroy your credit card. It is recommended that you cut the card into tiny pieces to make it impossible for anyone to piece it back together. If you are feeling extra cautious, discard the pieces at different times or places.
  8. Confirmation. You should receive cancellation confirmation by mail. If you don’t, follow up with your lender, using the details from your first phone call.

What should I consider when cancelling my credit card?

If you are planning to close your credit card account, make sure you also consider the following factors before you take action.

  • Annual fees. Check when your credit card annual fee is charged and whether this will affect your final payments, when you plan to close your account.
  • Applying for a new credit card. If you plan to cancel one card and apply for a new one, please be aware that applying too many times can have a negative impact on your credit history.
  • Bad credit. Poor creditworthiness will affect your ability to get a credit card in the future. So, if you already have a lot of debt, you may want to hold off on cancelling your card while you focus on paying off your debt. As well as giving you immediate access to credit if you need it, this strategy may help improve your chances of approval for a new card down the track.

Commonly asked questions about cancelling a credit card

Time for a new credit card? Compare your options here

1 - 5 of 34
Name Product Purchase Rate Annual Fee Balance Transfer Rate
American Express Airpoints Platinum Card
19.95% p.a.
Receive 300 bonus Airpoints Dollars when you apply online, are approved and spend a minimum of $1,500 on your new card within the first 3 months of membership. This offer is available to new Card Members only. T&Cs apply. You will also earn 1 Airpoints Dollar for every $59 you spend on your card.
American Express Airpoints Card
0% for 6 months (changes to 19.95% p.a.)
Be rewarded with 50 bonus Airpoints Dollars. Simply apply, be approved and spend $750 on your new Card within the first 3 months of membership. This offer is available to new Card Members only.
American Express Gold Rewards Card
19.95% p.a.
Receive $200 credit when you apply online, are approved and spend $1,500 on your card within the first 3 months of membership. Offer is available to new card members only. T&Cs apply. You will also earn 2 Membership Rewards points for every $1 spent on eligible purchases.
The Co-operative Bank Fair Rate Credit Card
12.95% p.a.
0% p.a. for 6 months
0% p.a. on balance transfers for 6 months, plus benefit from a low rate of 12.95% p.a. on both purchases and cash advances.
Q Mastercard
0% for 3 months (changes to 26.69% p.a.)
Get 3 months zero interest and zero payments on every purchase with no minimum spend required. Ts&Cs apply.

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