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Warehouse Insurance House and Contents Insurance Review

Need protection for your home, the things you love or your rental property? Warehouse Insurance promises a no-stress claims process.

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Part of The Warehouse Group, Warehouse Insurance offers straightforward insurance for homeowners, renters or landlords looking to insure their property, contents or both. With different plans to suit different budgets, you can have the right level of protection for your precious belongings and/or investment.

The benefits of taking out Warehouse house and contents insurance include flexible payment options, optional add-ons to make cover go further and 24/7 customer service to make a claim. Underwritten by Vero Insurance, Warehouse Insurance has an A+ Insurer Financial Strength rating.

Warehouse cover options

Warehouse Insurance has two levels of cover for your house and contents: Everyday Cover and Everyday Plus Cover. The two policies are designed for different budget levels with the understanding that not everyone needs extensive or expensive house and contents insurance.

House insurance

Everyday Plus Home Insurance: Everyday Plus is Warehouse Insurance’s comprehensive policy. It offers maximum value for different events and the widest range of benefits.

What it covers:

  • Rebuilding or repairing of your home to current standards
  • Repair guarantee while you own the home
  • Demolition and debris removal
  • Temporary accommodation and living expenses for you and your pets
  • Damage to retaining walls, gardens and plants
  • Legal liability for accidental loss or damage to other people’s property
  • Mortgage discharge costs
  • Fatal injury compensation
  • Lock replacement or re-coding if your keys are stolen
  • Replacement or repair of burnt-out electric motors
  • Damage to your home as a result of physical assault or police investigations

Everyday Home Insurance: If you opt for this policy, you’ll still receive cover for most of the events of Everyday Plus at a slightly lower value. For example, with Everyday Plus you’ll receive a maximum of $75,000 for retaining walls, but with the Everyday policy, it’s $50,000. However, this policy does have the benefit of optional add-ons so you can extend your level of cover if needed.

Contents insurance

Everyday Plus Contents Insurance: You can consider this contents policy if you can afford more for your premium and want maximum value for replacement of items.

What it covers:

  • New for old replacement
  • Damage or loss from major events and accidental damage anywhere in NZ
  • Storage costs while repairs are being carried out on your damaged home
  • Replacement of passports, wills or marriage certificates and other documents
  • Damage of visitor contents
  • Spoilage of food and medication
  • Lock replacement
  • Legal liability for accidental loss or damage to other people’s property
  • Home office equipment
  • Jewellery and watches
  • Paintings, pictures, art, sculptures, ornaments and art objects
  • Damage to belongings as a result of physical assault or police investigations
  • Replacement of repair of burnt-out electric motors less than 10 years old

Everyday Contents Insurance: This is a budget-friendly version of the Everyday Plus policy with lower value limits applied to events and items. For example, with Everyday Plus you’ll receive a maximum of $1,000 for lock replacement, but with Everyday the maximum is $500.

Both of these policies have flexible limits on certain contents, such as jewellery, watches, hand-woven carpets, paintings and collections. This means if you have a specific item that’s more valuable than the given limit, you can ask for the limit to be increased. You may have to pay an additional premium if you opt for this.

Find out how much your contents are worth by downloading and filling in the contents evaluation guide.

Landlord insurance

Everyday Plus Landlord Insurance: If you’re looking to protect your investment with landlord insurance, both inside and out, then Warehouse Insurance could be a good fit.

What it covers:

  • Accidental loss or damage by fire or theft up to the sum insured
  • Household items that you own, but are at the tenanted address
  • Damage to gardens and plants
  • Temporary accommodation (if you live with a tenant)
  • Methamphetamine contamination
  • Lock replacement
  • Gradual damage

You can also add optional extras like:

  • Loss of rent
  • Malicious damage
  • Legal liability

What isn’t covered under Warehouse Insurance house and contents insurance?

There are certain exclusions in Warehouse Insurance house and contents insurance policies. Be sure to read the product disclosure statement (PDS) before you purchase so you know what is and isn’t covered. Some general exclusions include:

  • New buildings under construction
  • Buildings used for farming
  • Hotels, motels, boarding or guest houses
  • Caravans, houseboats, watercraft or motorised vehicles or craft
  • Inflatable or portable swimming pools and spas and accessories
  • Loosely laid carpets, rugs, blinds, drapes or curtains
  • Loose or compacted soil, lawn, artificial grass, gravel, pebbles, rocks or granular rubber
  • Applied chemicals, fertilisers or pesticides
  • Pets or animals
  • Artificial body parts, surgical implants or attachments
  • Sold or gifted items
  • Items bought but not yet in your possession
  • Contents housed elsewhere
  • Unlicensed firearms

How can I save on Warehouse house and contents insurance?

  • Choose an Everyday policy over an Everyday Plus policy. Opting for a lower level of cover and minimising add-ons can save you money on your premiums.
  • Choose a higher excess. This usually will lower premium payments. Make sure you can afford a higher excess, otherwise you may struggle if you need to submit a claim.
  • Pay your premium annually. Paying annually usually results in a lower premium cost.

How do I make a Warehouse Insurance house or contents insurance claim?

Warehouse Insurance offers a no-stress process for making claims. Here are the four steps you should follow if you’ve suffered loss, damage or theft to your house and/or contents:

Step 1. Secure your house and make sure everyone is safe. Call 111 if you need to.

Step 2: Prevent further loss or damage if reasonably possible.

Step 3: Report theft or malicious damage to the police. Provide a list of stolen or damaged items. Make sure you record details such as, the name of the police officer, the police station and the report number.

Step 4: Get in touch with Warehouse Insurance as soon as possible on 0800 801 814. The customer service team is available 24/7. Have the details of what happened at hand to assist with lodging your claim. Warehouse Insurance aims to process simple claims with one phone call, while more complex events can take longer.

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