Credit Card Fraud in New Zealand Statistics

How big a problem is credit fraud in New Zealand?

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According to the latest figures from the New Zealand police (in 2009), credit card fraud doubled within a year, from 1,712 in the 2006/07 financial year to 3,948 in the year to June 2008. In July 2007 to June 2009, around 37,481 credit cards were lost or stolen, with the cards totaling in value an estimated $8,296,698. In 11,642 cases, from 2008 to 2009, consumers never even received their credit card, as criminals got their hands on the card before it fell through the door.

There’s more than one way for fraudsters to steal credit. A standard way for criminals to do so is through fraudulent applications, with around 2,801 totaling $1,492,274 made from 2007 to 2009. Counterfeit cards and skimming, where the fraudster steals information from the magnetic strip, are other problems in New Zealand.

As reported by ACI Payment Systems, 20% of New Zealand cardholders were affected by fraud in 2016. This is a 3% increase since 2014.

However, by far the biggest problem when it comes to credit card fraud is the “card-not-present” fraud, which is where purchases and charges are made to a credit card over the phone, mail or Internet. The criminal doesn’t even need to possess the card physically.

Global credit card fraud

According to the Nilson Report in October 2016, global credit card fraud reached “US$21.84 billion in 2015, up 20.6% over 2014.” Fraud loss occurs, for example, from counterfeit cards, card-not-present transactions (made online, via phone, mail, social networks or mobile phone apps) and fraudulent applications. Global spending from a credit, debit or prepaid card was “US$31.310 trillion in total volume” in 2015 and the “gross fraud loss for card-based payment systems worldwide equaled 6.97 cents per US$100 of total volume, up from 6.21 cents per US$100 in 2014”.

How to Protect Yourself

There are various ways to protect yourself against credit card fraud in New Zealand. One way is to invest in Secure Identity by Secure Sentinels. This handy software alerts you when any irregular activity occurs involving your name.

If you’re worried, it only takes one call to cancel your credit cards, and if you suspect your card has been stolen or used fraudulently; you should contact your credit card company immediately. It can then arrange a replacement card and cancel your existing one. There may be times where you’re eligible for up to a $1,000 emergency cash advance.

Some standard things you can do to protect yourself are:

  • Never write your pin numbers down or leave your card unattended.
  • Always be wary of who’s around when you use your card. When drawing money out of an ATM, make sure no one is looking over your shoulder.
  • Tear up/shred any statements and paperwork containing your credit card information before you throw it away.
  • Make sure, when you shop online, that you only use reliable, security protected websites.

If you bear these tips in mind, you should be able to minimize the chances of falling victim to credit card fraud.

Contact your lender to report fraud

American Express0800 800 855 24 hours. 7 days a week.
ANZ0800 269 296 24 hours. 7 days a week.
International +64 4 470 3142 (toll charges apply)
ASB0800 272 732 Mon – Fri 7:00am – 6:00pm
Bankdirect0800 500 400
International +64 9 308 0308
Note that BankDirect is a fully online subsidiary of ASB bank.
BNZ0800 735 901 24 hours. 7 days a week.
Ge Money0800 500 505 or +64 800 500 505 24 hours. 7 days a week.
Kiwibank0800 521 521
Monday – Friday: 7am – 9pm
Saturday – Sunday: 8am – 4:30pm
Note that Kiwibank is closed on Good Friday, Easter Sunday, Easter Monday, Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day
The Warehouse0800 733 665
International +64 9 486 5895
Monday – Friday: 8am – 6pm
Saturday – Sunday: 9am – 4pm
TSB Bank0800 872 226
After hours 0800 406 406
Monday – Friday: 8am – 7pm
Saturday – Sunday: 9am – 5pm
Public Holidays: 9am – 5pm
Westpac0800 888 111 24 hours. 7 days a week.
International +64 9 914 8026 (international toll charges apply)

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4 Responses

  1. Default Gravatar
    MeganJanuary 30, 2019

    my apologies I asked a question before and typed the wrong email address. are there any credit card or banks that provide credit cards without a name appearing on the card.

    • Avatarfinder Customer Care
      ValFebruary 1, 2019Staff

      Hi Megan,

      Thank you for leaving a question. They put names on the card for it to be uniquely yours. It serves as an identification and also purpose for security. At in case you have selected a lender, you may contact them directly to ask or seek if it is possible for them not to have your name on the card.

      Hope this helps.


  2. Default Gravatar
    EstherApril 21, 2018

    How do I deal with my name used as a credit card fraud?

    • Avatarfinder Customer Care
      JeniApril 22, 2018Staff

      Hi Esther,

      Thank you for getting in touch with finder.

      If you suspect or know that someone is fraudulently using your identity in any way, you should contact the police. You’ll also need to contact the organisation your identity information is connected with, eg Department of Internal Affairs for a stolen passport, your bank for compromised bank accounts or credit cards.

      You may want to read more about identity theft on this page.

      I hope this helps.

      Have a great day!


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