Stuff fibre broadband plans
Stuff Fibre broadband offers no capped data and no fixed contract if you prefer flexibility. Connect multiple devices at once and enjoy the speed of fibre.
Is Stuff Fibre broadband right for me?
- What Stuff Fibre offers: No data caps and contract-free plans for those who need flexibility.
- The highlights: No set-up costs; free router; unlimited data on all plans.
- Watch out for: Direct debit payments are not possible.
Stuff Fibre broadband was created to bring Kiwis a better internet experience and do away with frustrating things such as capped data, fixed-term contracts, poor performance and less than ideal customer service.
There are no fancy packages with features you don’t need, just fast internet using New Zealand’s world-leading fibre network. Stuff Fibre is all about simplicity and leaving the customer in control when it comes to their internet service. It has a local customer service team for support when you need it.
Read on to find out if Stuff Fibre is the internet provider you’ve been searching for and if there is a broadband plan for you.
What's in this guide?
Compare Stuff Fibre broadband plans
Types of plans offered by Stuff Fibre
Stuff Fibre keeps things simple with one plan called the 100 Plan that uses fibre broadband rather than ADSL or VDSL. You can choose between having a 12- or 24-month contract, or opt for no term for greater flexibility.
The 100 Plan includes unlimited data at a standard 100 Mbps download and 20 Mbps upload. There are no setup costs and you get a free gigabit router suitable for regular users connecting up to 20 devices at once or in an average-size home.
Once you’re signed up to Stuff Fibre broadband you’ll have access to MyDashboard, where you can view your account, billing cycle and control any additional services.
What is fibre and is it available at my house?
Fibre broadband uses fibre optic cables to deliver data to your home at super-fast speeds and supersedes old technologies. The rollout of fibre across New Zealand is a government initiative costing over $1.5 billion and will eventually be available for 85% of Kiwis.
Even though fibre may already be available on your street, it still needs to be connected to your home by one of the local fibre-laying companies.
This service is free, but it can take a few visits from a technician before the fibre is physically installed and you have a permanent Optical Network Terminal (ONT). This whole process can take anywhere from a couple of weeks to a few months and may include needing to get consent from neighbours or a landlord as well as external building work.
It is possible that fibre has already been installed in your property, for example, if you have recently moved into a new home where the previous owners had fibre broadband. In this case, you should be able to get connected within just a few days.
Does Stuff Fibre broadband have any add-ons?
When you join Stuff Fibre, there are a few extras that you can take advantage of and add or remove as needed.
- Boost. For super fast internet up to 950Mbps down and 500Mbps up, you can add Boost to your base package for an extra $15 a month. You can download files in milliseconds, have a better experience with online gaming, and not worry about having multiple devices in a busy household connected at the same time. There are no long-term commitments so you can decide when you need it and activate it yourself from your MyStuff dashboard.
- Voice App. For an extra $10 a month, you can take your landline with you wherever you are in the world. The Voice App allows you to answer your home phone when you are out and about as long as you are connected to the internet. It can be used on up to six devices and you can use it to make unlimited calls to NZ landlines.
- Safezone. If you have younger ones at home you may be concerned about they are viewing or being exposed to on the internet. By utilising Safezone on your Stuff Fibre broadband plan, you can filter out certain types of content by customising settings that you can turn off and on at any time. This includes social media and adult-rated videos. Safezone is free and easy to use, protects all users in your home on all devices and doesn’t require any installation.
- High-end router. The free gigabit router that comes with the 100 Plan is suitable for regular users in smaller households with up to 20 devices. If you live in a larger home, have up to 60 devices, or your household has heavy internet users, you may want to consider a High-end router for next-level performance. The recommended retail price of these is $399, but you can purchase one from Stuff Fibre for $299.
- Never run out of data. No matter which Stuff Fibre broadband plan you choose, you’ll always get unlimited data at standard 100Mbps fibre speeds.
- $10 loyalty discount. Customers who commit for 12 months or more get a $10 monthly discount. This discount applies for as long as you stay with Stuff Fibre.
- 30-day money-back guarantee. Not happy with Stuff Fibre? Cancel your service within 30 days and get your money back.
- No setup costs. You won’t pay for the installation of fibre to your home as this is covered by the government.
- Free gigabit router. The gigabit router is included for free. You’ll just need to return it if you decide that Stuff Fibre is not right for you.
- Local support. Stuff Fibre has a local customer service team to help you out when you have an issue.
- Add-ons for a better internet experience. Increase your internet speed, take your landline calls with you and safeguard your young ones from inappropriate content.
What to be aware of
- As fibre is still being rolled across New Zealand, you may find that it’s not available at your place yet. If this is the case, Stuff Fibre will offer you ADSL broadband in the meantime at the same monthly cost as fibre, or you can ask to be notified when fibre becomes available.
- Since the fibre installation process can take up to a few months, you should not cancel your existing broadband plan until your Stuff Fibre plan is up and running.
- Even though the gigabit router comes free with the 100 Plan, if you end your plan and don’t return the router you’ll be charged $90.
- You will need to have a Visa or Mastercard debit card to be able to pay your Stuff Fibre bill each month. Direct debits are not possible.
How to join Stuff Fibre
Joining Stuff Fibre is a simple online process that will only take you a few minutes.
- Enter your address into the search bar on the homepage of the Stuff Fibre website. If your address does not come up, you will need to enter manually or phone for assistance.
- Once you have selected your address and fibre is available, choose the plan term and any extras you want to add.
- Click the Login & Checkout button and select how you want to log in to your dashboard (Google, Facebook or Stuff). If you don’t have one of these accounts, you can create a new Stuff Fibre login.
- Confirm your personal details and when you wish to get connected. If fibre is not readily available, you will be informed of when it can be installed.
- Enter your credit or debit card information and accept terms and conditions.
- Confirm the delivery address for your Stuff Fibre router and indicate whether fibre has already been installed at your property.
- If fibre needs to be installed, you will be informed of the next steps and when a technician is able to visit your property.
Stuff Fibre broadband summary
If you’re looking for a broadband provider that cares about giving Kiwis the service and experience that they deserve, Stuff Fibre is worth considering.
With no capped data limits and a contract-free option, you have more freedom to enjoy fast fibre broadband. However getting fibre installed in your home can be a lengthy process if you don’t have it already, and you will need to use some of your own time to meet with technicians.
In saying that, Stuff Fibre can provide you with ADSL broadband in the meantime so you can be connected while you wait.
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