Free 14-day trial
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Learn more about your ancestral lineage without forking over a small fortune to pay for your kit.
|Last checked||Code description||Code|
|16 Mar 2020||Free 14-day trial||********|
|30 Mar 2019||Free family tree builder download||********|
Order your DNA testing kit and easily send back a cheek swab to unlock key genetic information about where you and your family are from.
Check to see if your coupon code is case-sensitive, expired or not available in your location. Contact MyHeritage directly for help.
Yes. Score free standard shipping if you order two or more kits.
Choose from two shipping options at checkout. Note that these fees don’t include the cost of shipping to send in your DNA sample.
|Shipping option||Cost||Delivery speed|
|Standard||$12 (free with 2+ kits)||4–7 business days|
|Expedited||$25||2-3 business days|
Look for an email confirmation from MyHeritage with tracking information once your order ships. Or log into your MyHeritage account to check your order status.
Available payment methods are:
The MyHeritage website and payment page are secured by McAfee Secure and are VeriSign Trusted. The company is also accredited with the Better Business Bureau and holds an A+ rating.
MyHeritage issues refunds on a case-by-case basis. Contact customer support to request a refund for your DNA kit.
MyHeritage doesn’t provide detailed returns information on its website. Contact customer support for more information.
Fill out its online contact form or call 800-987-9000, available 24/7.
Look for sales around holidays like Christmas, Valentine’s Day, Mother’s Day and Father’s Day. In the past, MyHeritage offered $20 off all DNA kits for these holidays.
MyHeritage offers competitive pricing on its DNA kits, with some of the most affordable options out there, especially during seasonal sales. The turnaround time to get your results back is also several weeks faster than some of its top competitors.
Overall, MyHeritage gets positive reviews from previous and ongoing customers. The company is in good standing with the BBB and has few complaints. Most customers are happy with the friendly and helpful customer service team, as well as the accuracy and value of their DNA testing kit and results.
Some customers reported issues with long wait times to receive their DNA test results, and a few others explained that their credit card was charged a second time without authorization.
MyHeritage was founded in 2003 by Gilad Japhet, and its original office was located in Japhet’s living room in the village of Bnei Atarot, Israel. By 2007, the company had over 17 million global users and 180 million people profiles. In the following years, MyHeritage acquired several competitors across the globe, including OSN Group, Zooof, BackupMyTree and FamilyLink.
Today, the company boasts 9.5 billion historical records and over 101 million users worldwide. In 2018, MyHeritage placed sixth on the Calcalist’s list of the 50 most promising startups in Israel.
To contact with MyHeritage customer service:
MyHeritage is active on Facebook, Twitter and YouTube. Among these pages, you’ll find inspiration stories of long-lost relatives reconnecting, nostalgic pictures and videos of times gone by and fun family traditions from MyHeritage users today.
If you’re shopping for a high-quality, yet affordable DNA testing kit, give MyHeritage a try. But if you’re giving this kit as a gift, inquire about the return policy in case your recipient wants to return it for any reason.
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