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6 Agencies You Need to Know as a Car Owner in Malaysia

From the moment you place a down-payment for your new car to the day you sell it off, you would have had to deal with many different parties.

There are banks, car manufacturers, insurance regulators, and a variety of enforcement agencies that play a crucial part in ensuring that your car is roadworthy – and to ensure that you stay an honest driver on our roads!

Throughout your car ownership period, you’ll most likely be encountering them and it would be in your best interests as a road user to understand their roles and responsibilities.

Get to know six of the organisations working to keep you and your car safe!

Jabatan Pengangkutan Jalan Malaysia (JPJ)

Jabatan Pengangkutan Jalan or most commonly known as JPJ was established in 1937. It is a government department under the Ministry of Transport responsible for the regulation and licensing of public transport enterprises.

The department strives to strengthen and provide an efficient transport system as it plays an important role in the development of the country with a goal to become the World Class Road Enforcement Road Transport Organisation in 2020.

Malaysians are required to have a driver’s license, road tax, car insurance, and vehicle registration before their vehicles hit the road. With the exception of car insurance, a car owner will need to source the rest of the requirements from JPJ.

The department also aims to create a society with a culture of compliance with road regulations by enacting and administering road transport laws with commitment and integrity.

If you’re looking to find out about vehicle licensing or just to enquire on your road tax expiry date, check out the JPJ website – and don’t let one of their roadblocks be the reminder instead!

Official website: JPJ
General line: 03 8000 8000
Fax: 03 8881 0194


Puspakom Sdn. Bhd. (PUSPAKOM) was established in 1994 as Malaysia’s first and only comprehensive national vehicle inspection company assigned by the government to manage all mandatory inspection for both commercial and private vehicles. In short, PUSPAKOM is synonymous with vehicle inspection.

Here are three common instances where you’ll need to engage PUSPAKOM’s services:

Transfer of ownership

Passing your first car to your younger sibling and putting it on paper? You’ll need to get your sweet ride inspected before receiving a Transfer of Ownership Inspection report that will be valid for 60 days.

Regular inspection

All commercial vehicles must undergo a Routine Inspection every six months. This includes lorries, buses, and even cars being used for e-hailing services.

Vehicle hire-purchase

Buying a used car? Apart from applying for a loan, you will also need to send the vehicle for a Hire Purchase Inspection. Rest assured, it’s designed to protect buyers from getting a turkey instead of a kereta potong, among other road-unworthy cars.

PUSPAKOM has also established a network of 56 full-pledged and well-equipped inspection centres nationwide to avail themselves to the 28 million registered cars on Malaysian roads. You can find one closest to you from their official website, provided below.

Inspection fees range from RM20 to RM90 (not including SST) depending on the type of vehicle and inspection required.

Both private and corporate customers can also take advantage of PUSPAKOM’s Premier Mobile Services – comprised of Mobile Inspection Units, Premier Mobile Inspections, and Light Mobile Units – offering door-to-door vehicle inspection services.

Remember, it is best to make an appointment with PUSPAKOM in advance if you require an inspection.

Official website: PUSPAKOM
General line: 03 2052 7424
Toll-Free Line: 1800 88 6927

Persatuan Insurans Am Malaysia (PIAM)

Every car on the road must have a car insurance policy as it is mandatory under the Road Transport Act 1987.

A car insurance policy, like any other general insurance policy is not only obligatory but also essential for motor vehicle drivers to protect themselves against unexpected events such as accidents, fire, or theft.

Persatuan Insurans Am Malaysia (PIAM) or General Insurance Association of Malaysia is the national trade association of all licensed direct and reinsurance companies for general insurance in Malaysia with more than 27 member companies.

While this independent body promotes an image of the industry and its role in the economy, PIAM does not fail to foster public confidence by protecting the interest of the customers and foster professionalism towards the services it provides.

As road accidents become frequent nationwide, PIAM takes part by educating consumers on general insurance products and establishing the best practices on sound and efficient insurance infrastructures.

When it comes to general insurance products, dealing with intermediaries, filing claims, or even if you’re looking for an agency to mediate a dispute between you and an insurance provider, you can always count on PIAM.

Official website: PIAM
Office number: 03 2274 7399
Fax: 03 2274 5910

| See also: 6 Must-know Malaysian Agencies to Safeguard Your Financial Well-being |

Malaysian Automotive Association (MAA)

Malaysian Automotive Association (MAA) was formed back in November 1960 to discuss issues related to the motor industry. Over time, it has taken on more crucial responsibilities for the local automotive industry and even its logo has undergone a revamp, for those who are unfamiliar.

The association acts as a medium of communication for its members to safeguard the interests of the automotive industry which benefits road drivers. They also played a major role in the formulation of the National Automotive Policy (NAP) together with the government.

As a driver, it’s always important to stay informed on matters affecting the automotive industry. As such, MAA collects, compiles, and publishes information that may affect its members and the automotive industry in general.

Heard about the Takata airbag problem but don’t know how it affects you? MAA has the consumer advisory details for you.

Want the latest vehicle sales data? The association also releases a monthly compilation, analysis, and distribution of sales and production data on new passenger and commercial vehicles registered and produced and assembled in Malaysia from 1980 to the latest year.

You (or your organisation) can subscribe to be a (Subscriber, Ordinary, or Associate) member and enjoy a variety of benefits and insights of the automotive industry.

Official website: MAA
Hunting line: 03 7843 9947
Fax: 03 7843 0847

Malaysian Institute of Road Safety Research (MIROS)

The Malaysian Institute of Road Safety Research (MIROS) – as its name suggests – is an organisation advocating road safety in Malaysia. Far more than that, did you know that in 2014, ASEAN Transport Ministers had appointed MIROS as the ASEAN Road Safety Centre?

Its main aim is to promote and provide knowledge on road safety issues among ASEAN nations including road traffic laws and regulations, data management, and standards development among others.

There are five core research pillars in MIROS’ quest to emerge as the world leader in road safety research while fostering the science and arts of road safety interventions:

  • Road safety management
    What are the costs of property damage due to road accidents?
  • Safe roads and mobility
    How effective are red light cameras in reducing red light running violations?
  • Safer vehicles
    Ever questioned how well aftermarket brake pads perform?
  • Safer road
    Read all about the study of DUI problems among road traffic accidents
  • Post-crash response
    How to manage emergency assistance and rehabilitation services?

A heightened awareness on road safety can help you become a more responsible driver. MIROS ensures that Malaysians clearly have public safety at the top of their minds by being a one-stop information centre for all the information and guidance they require.



Official Website: MIROS
General line: 03 8000 8000
Fax: 03 8888 0158

Vehicle Theft Reduction Council of Malaysia Berhad (VTREC)

Another major risk that comes with owning a motor vehicle is the possibility of vehicle theft. As car thieves continue to come up with new, creative modus operandi to steal cars, we clearly need to up our game as well to thwart them!

For instance, some car thieves use a frequency-hacking device to unlock a car and start the engine without a key. Naturally, the latest car models with keyless-entry are at highest risk with this method.

This is where VTREC (Vehicle Theft Reduction Council of Malaysia Berhad) comes in.

A dialogue session in 2014 between our central bank regulators and PIAM led to the formation of VTREC which consists of 11 stakeholders within the insurance industry as well as a number of government and non-government agencies.

You are able to find out useful information such as guidelines on what to do if your car was stolen, steps to follow for ownership transfers, and most notably, car theft prevention tips of course.



Official website: VTREC
General line: 03 2274 7399

Final Word

At Finder, we want to help you stay on top of everything that matters to you as a road user and a car owner. The safety and well-being of yourself (and your loved ones) trumps everything else that you can think of. And we are lucky that there are many avenues we can reach out to, such as the six automotive-related agencies mentioned above to help us take away the stress should we require any assistance anytime.





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