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First Internet Bank mortgage review

Get quality customer service, but only one specialty loan.’s rating: 3.7 / 5.0


First Internet Bank was the first state-chartered, FDIC-insured bank and offers purchase and refinance mortgages that you can apply for online. But you’ll need to talk to a loan officer to finalize your deal.


Loan products offeredConventional, Jumbo, FHA, VA, Home Equity/HELOC, Refinance
Minimum credit score620
Minimum down payment (Conventional)3.5%
State availabilityAvailable in all states
NMLS #424182

First Internet Bank requirements

First Internet doesn’t disclose its credit score or other requirements, such as loan-to-value (LTV) or debt-to-income (DTI) limits, on its website. But typically, you’ll be required to have at least a 620 credit score. And with a 3.5% minimum down payment, your max LTV is 96.5%.

The DTI limit has been 43%, but recent rule changes from the Consumer Financial Protection Bureau have loosened this requirement.

The bank offers a preapproval process, so you’ll know your loan amount and qualifying rates before you go searching for a new home.


Be prepared to provide:

  • Your full name and personal contact information
  • Your Social Security number
  • List of your assets, including savings, real estate, car titles and other investment records
  • Complete list of your debts, including student loans, auto loans, personal loans and credit cards
  • Recent paycheck stubs
  • Your most recent federal tax return

Costs and fees

First Internet Bank doesn’t disclose exactly how much your mortgage-related fees cost until you apply. As a general rule, closing costs on a house tend to range from 2% to 5% of the home’s total cost. You can expect to pay the following fees:

  • Third-party fees. These are collected by the bank but paid out to outside service providers and include appraisal fees, credit report fee, the settlement fee, tax service fees, title insurance, flood certification fees and courier or mailing costs. You’ll also need to pay state and local taxes and recording fees.
  • Lender fees. These include discount points, document preparation and loan processing or origination fees.
  • Prepaid items. Some costs need to be paid in advance to cover your first few months in the home. These fees include per diem interest, escrow deposit, two months of mortgage insurance (PMI) and the first year of your homeowner’s insurance premiums.

If you choose to pursue a home loan with First Internet Bank, your loan consultant should provide an estimate of the specific fees associated with your pending loan within three business days of submitting your application.

How to apply for a mortgage with First Internet Bank

The application and preapproval processes are identical, so which one you choose should depend on whether you have a home you’re ready to purchase or you want a preapproval letter to start your house search.

  1. Go to First Internet Bank’s website and choose Apply Now or Get Pre-Approved.
  2. Select Mortgage and choose Continue to enter your details to create an account.
  3. Follow the prompts to enter information about yourself, your debts and your assets, as well as the property you want to purchase.
  4. Choose Continue after reviewing your information at the end of each section.
  5. Answer declaration questions and enter your demographics information.
  6. Submit your application.
  7. Follow the instructions to upload the documents required to complete the preapproval process. Your loan officer may request additional information as they consider your application.

What types of mortgages can I get through First Internet Bank?

  • Conventional
  • FHA
  • VA
  • USDA
  • Jumbo
This company accepts mortgage refinance applications.

Other mortgage products offered by First Internet Bank

The only specialty mortgage loan this bank offers is a Construction-to-Permanent option that allows you to finance your home with a construction loan that converts to a permanent loan without charging you a second set of closing costs. Additionally, the bank offers an interest rate lock from eight to 12 months.

How First Internet Bank’s mortgage products compare to other lenders

If you’re looking for a conventional or government-backed mortgage loan, First Internet Bank offers most of the standard options. But its specialty mortgage options are limited to one, which is surprising for a bank best known for its innovative beginnings.

Compare mortgage lenders and brokers

Compare these lenders and lender marketplaces by the type of home loan you're searching for, state availability and minimum credit score (for a conventional loan). Select See rates to provide the company with basic property and financial details for personalized rates.
Name Product Loan products offered State availability Min. credit score
(NMLS #1429243)
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Preapproval in minutes and closing in as little as 3 weeks with no origination fees.
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Conventional, Jumbo, FHA, Refinance
Not available in: HI, MA, MN, NV, NH, VT, VA
Online preapproval in minutes and no origination fees with this direct lender.
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Conventional, Jumbo, FHA, VA, USDA, Home Equity, HELOC, Reverse, Refinance
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Connect with vetted home loan lenders quickly through this online marketplace.

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First Internet Bank reviews and complaints

Overall, reviews for First Internet Bank are limited but positive. Customers speak highly of the courteous, responsive service they receive from their loan consultants and prompt processing times during the application process. While there are only five reviews on Trustpilot as of March 2021, the lender gets 3.6 out of 5 stars.

First Internet Bank is accredited by the Better Business Bureau (BBB), which awards it an A+ rating for closing all six customer complaints in the last three years. As for customer reviews on the BBB, the bank has 4.6 out of 5 stars with only five reviews.

Pros and cons of First Internet Bank


  • Excellent customer service. Reviews online mention First Internet Bank’s great customer service. When we contacted the company, we spoke to a representative within 40 seconds, with no automated routing system.
  • Highly rated mobile app. First Internet’s mobile app lets you track your home loan account and payments and has a 4.4 rating from Google Play and a 4.8 out of 5 from Apple’s app store.
  • No prepayment penalties. None of First Internet Bank’s loan programs charge prepayment fees, which means you can save unnecessary interest by paying off your mortgage early without penalty.


  • Two-step application. While a majority of the home loan application takes place online, you’ll need to follow up with your assigned loan officer to complete the process.
  • Fewer options. First Internet offers most of the conventional and government-backed loan products available but only offers one specialty loan.

What is First Internet Bank?

In 1999, First Internet Bank became one of the first FDIC-insured banks to operate without any physical branches. True to its name, First Internet Bank is a full-service bank that conducts its business entirely online.

It offers checking and savings accounts, CDs, IRAs, credit cards, personal loans and home loans — all digitally.

Review by

Shannon Terrell is a senior writer for Finder who has written over 400 personal finance guides. With a focus on investments and personal finance, she breaks down jargon-laden topics to help others make informed financial decisions. She studied communications and English literature at the University of Toronto.

Expert review

First Internet Bank automates and streamlines the application process with an online experience before speaking with a loan officer. Without the overhead costs of traditional providers, First Internet Bank strives for competitive rates and quick, efficient service. But with only one specialty loan, your mortgage options are pretty limited with this lender.

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