Moosejaw promo codes

There's nothing stuffy about this outdoors retailer.

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Moosejaw

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This quirky company specializes in all things outdoors and FUN. Its social media slogan, “Love the madness,” perfectly sums up its adventurous spirit and loyal customer base.

Moosejaw discount codes October 2019

Moosejaw Moosejaw

Free 2-day shipping on all orders over $49

Not available with oversized or freight orders. T&Cs apply

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Popular Moosejaw coupon codes

Last checked Code description Code
22 Mar 2019 Free 2-day shipping on all orders over $49 ********

What can I buy at Moosejaw?

Outdoor apparel and footwear

Shop a huge selection of jackets, hoodies, tees, base layers, footwear and more — from hundreds of top brands like Carhartt, Keen, Merrell and Roxy.

Hiking and camping

Find everything you need for your next hiking or camping trip, including tents, backpacks, first aid kits, flashlights and solar chargers.

Climbing

From harnesses and ropes to climbing shoes and helmets, this retailer has everything you need for your next climb.

Biking

Shop bikes, parts and accessories, as well as cycling clothing, shoes and packs.

Snow gear and equipment

Are you a skier, snowboarder or snowshoer? Here’s your one-stop-shop for all things snow sports.

Other activewear and outdoor essentials

Browse running clothes and shoes, yoga mats, travel accessories and watersport gear and equipment.

How do I use my coupon code?

Moosejaw sizing guide: What size do I need?

Moosejaw offers hundreds of brands of outdoor clothing and footwear, so check the sizing guide on the product page of the item you’re interested in for help ordering the correct size.

Is Moosejaw plus-size friendly?

Kind of. Since this company offers a variety of different brands, the available sizes for each product will vary. You can filter your search based on size, but your options are limited when you search for women’s 3XL and men’s 4XL some of the largest sizes available.

Shipping, delivery and payments

Can I get free delivery?

Yes! There are a few ways to qualify for free shipping:

  • Order over $12 worth of Moosejaw branded merchandise to qualify for free standard shipping.
  • Spend at least $35 across the site to qualify for free standard shipping.
  • Spend at least $50 across the site to qualify for free two-day shipping.

Shipping costs

Shipping speed Cost Notes
4–6 business days $4.95 Free on orders over $35 or Moosejaw items over $12.
3 business days $7.95 Not available on oversized orders.
2 business days $9.95 FREE on orders over $49.99. Not available on oversized or freight orders.
1 business day $19.95 Not available on oversized orders.
Freight $49.99 Requires inspection upon delivery.

Moosejaw does ship to Alaska and Hawaii, but additional fees may apply based on your shipping address. These orders can still qualify for free two-day shipping on orders over $49.99, but there may be additional tax.

How can I track my order?

You should receive tracking information via email as soon as your order ships. You can also check your order status by logging into your Moosejaw account online or visiting its website and providing your order number and email address.

Payment options

Moosejaw accepts all major credit cards, PayPal and Moosejaw gift cards. Its website and payment page are secured by Comodo SSL, so you can safely transmit sensitive information through its encrypted server.

What is Moosejaw’s return policy?

Moosejaw doesn’t accept final sale items for return. But, most items can be return in unworn and unwashed condition within 60 days of receipt for a full refund top the original form of payment. Returns after 60 days are refunded with a Moosejaw gift card. To return your items, you must:

  • Return merchandise in its original packaging with tags attached.
  • Return some items, including drones and rooftop tents, within 15 days.
  • Return electronics — except for drones — within 30 days.
  • Have proof of purchase.

Can I exchange for a different color or size?

Yes, most items can be exchanged at any time, as long as they are in new, unused and unwashed condition.

Are Moosejaw returns free?

No, a return shipping fee of $7.95 will be deducted from your refund.

How do I return items to Moosejaw?

  • 1. Go to the Moosejaw website and click on Returns + exchanges at the bottom of the page.
  • 2. Click the link provided to create a prepaid shipping label.
  • 3. Make sure existing labels on the shipping box are covered and attach your new prepaid label.
  • 4. Drop the package off at any UPS location.

Moosejaw returns address

If you’d rather pay for return shipping upfront or live in an area where prepaid shipping is not available, send your package to:

Moosejaw Returns/Exchanges
1500 East Avis Drive
Madison Heights, MI 48071

Moosejaw asks that you purchase order tracking, since you’re responsible for the merchandise until it gets to the company.

When’s the next Moosejaw sale?

Be on the lookout for sales in between seasons. For example, Moosejaw held a winter clearance event in the past, offering up to 40% off select goods. Not seeing any special offers at the moment? No sweat — check the Sale page on its website to find the best deals they’ve got.

You can also earn 10% Moosejaw Rewards Dollars back on every purchase when you sign up to become a rewards member.

What sets this brand apart?

Moosejaw has created a following of its unique “custys” (aka customers) with the help of pretty genius social media marketing strategies. Head to its website to request a special “Love the Madness” flag, then hold it up in a selfie while rock climbing, snowboarding or even meeting a llama. But, you know, be safe about it.

In 2011, the company also released an augmented reality “X-ray” app that lets users hold their phone over a model in the Moosejaw catalog to see them in their underwear.

Oh, and if you live chat a customer service rep on its website, you might get a fun little message like this one:

What do people say about this brand?

While lots of customers love Moosejaw’s quirky and sometimes downright hilarious image, others aren’t too thrilled with its customer service team. Some online reviews report issues with having received the wrong item and a hassle to return items that were received in error. In some cases, the items that appears online may be out of stock in the warehouse, making them impossible to deliver.

What is Moosejaw’s history?

Moosejaw was founded in 1992 by avid outdoorsmen Robert Wolfe and David Jaffe. After changing majority ownership several times, Walmart acquired the company in 2007 to the tune of $51 million in cash.

The company has been the recipient of several awards throughout the years, including:

  • Named a leader in online marketing by CBS Evening News in 2005.
  • Bizrate’s Top 50 Retailers in 2006.
  • Internet Retailer’s Top 50 Retailers in 2007.

What about social media?

Moosejaw is best known for its clever, lighthearted social media and email campaigns called “The Madness.” Request a “Love the Madness” flag from the company, take a picture of yourself with it, then post your pic to their social media pages.

Browse its Facebook or Instagram page, and you’ll find all sorts of hilarious content, like a random picture of a dog balancing a baguette on its head. On a serious note, its YouTube channel features up-close product reviews, and you’ll find helpful how-to videos and articles sprinkled throughout its otherwise quirky social channels.

How can I contact customer support?

To get in touch with Moosejaw customer service:

  • Call 877-666-7329.
  • Fill out its secure online contact form.
  • Live chat online.

Why should I shop at Moosejaw?

Pros

  • Free shipping. Lots of ways to score free shipping from this retailer.
  • Lifetime returns and exchanges. Most items in sellable condition can be returned or exchanged at any time.
  • Price matching. Moosejaw matches the price of any US-based online retailer for an identical, in-stock product within 14 days of purchase.
  • Fun, free-spirited atmosphere. Be a part of the fun yourself by ordering a free “Love the Madness” flag and flaunt your wild side.

Cons

  • Online complaints. Some customers aren’t happy with incorrect orders, backorders or late deliveries.

Bottom line

Moosejaw is a fun, quirky company that’s all about the outdoors. Browse hundreds of top brands and score sweet savings and maybe even free shipping. But you might want to double check with customer service to make sure your must-have items are in stock. Otherwise, you might be waiting around to get them.

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