It’s said that all good relationships are built on trust. Which is why we analyzed all the ways a provider could gain or lose your trust to determine winners of our Most Trustworthy Award.
We considered two important measures: reliability and transparency. We wanted to know if what they advertised lined up with how they actually operate, as well as the safeguards in place to minimize risk of theft on your behalf.
To begin, we researched what each provider offered and how easy it was to find their features. We gave points for offering helpful tools like live chat and mobile apps or minimizing documentation that could hold up the signup process. Keeping you in the loop is important when sending money, that’s why we completed live transfers to see how customers are updated about the status of their money. We followed up our research with insights from 39 independent users who send money transfers overseas.We partnered with UserTesting.com to have participants go through the signup process and rate their interactions with each provider. These users let us know if providers were zero or hero using a scale of 1 to 5 based on ease of signup and inputting transfer details, clarity of information, ease of site use, appearance of credibility, visual aesthetic and likelihood of returning to the service.
We translated these stats into ratings that let you know what you can expect next time you send money overseas.