Best User Experience Money Transfer Award 2017 | finder.com
Best User Experience
Best User Experience

Because first impressions matter, we’ve included the Best User Experience Award. Finding the right information and having a pleasant experience goes a long way in deciding who to trust your money to. So we inventoried all of the features, tested them, and had outside users test them to see who provided the best interaction. The first interaction most users have with a provider is its website or app. Making these easy to use with great visual aesthetics signal to users that they matter — because you do.

WINNERS

Click on logos to learn why these providers deserve the Best User Experience Award

Sharemoney
xoom
pangea
western union
Best User Experience

To begin, we researched each of the providers, took note of what they offered and gauged how easy it is to find their features. We awarded points for offering helpful tools like live chat and mobile apps or minimizing documentation that might hold up the sign-up process.Keeping you in the loop is important when sending money. That’s why we completed live transfers to see how customers are updated about the status of their money. We followed up our research with real insights from 39 independent users who send money transfers overseas — because what kind of user experience rating would this be without real users?

We partnered with Usertesting.com to have participants sign up with each provider and rate their interactions. They let us know if providers were zero or hero on a scale of 1 to 5 based on ease of signing up and inputting transfer details, clarity of information, ease of site use, appearance of credibility, visual aesthetics and the likelihood of returning to the service. We translated these stats into ratings that let you know what you can expect next time you send money overseas.

Best User Experience

Metric Scale TransferWise WorldRemit Xoom Sharemoney Western Union RIA MoneyGram World First PayPal Circle Transfast Pangea Small World Money Transfer
Ease of sign up and transfer input 1.0 (Disagree);
5.0 (Agree)
4.3 4.3 4.3 3.3 4.0 4.0 2.3 2.0 3.0 2.0 2.3 4.0 2.0
Information easy to understand 1.0 (Disagree);
5.0 (Agree)
4.6 4.0 4.0 4.6 4.6 4.6 4.6 2.3 3.0 3.0 3.6 4.6 4.0
Ease of site use 1.0 (Disagree);
5.0 (Agree)
5.0 4.0 3.6 4.3 4.6 3.6 4.3 2.0 3.6 2.3 3.3 4.6 2.4
Appears credible 1.0 (Disagree);
5.0 (Agree)
4.6 3.0 4.0 4.3 4.6 3.6 3.3 2.3 4.3 3.0 2.2 4.0 2.5
Site is attractive 1.0 (Disagree);
5.0 (Agree)
4.5 3.6 4.0 4.3 5.0 3.3 4.3 3.0 3.3 3.6 3.0 4.0 2.0
Likely to return to this service 1.0 (Disagree);
5.0 (Agree)
3.0 2.3 4.6 3.0 4.3 3.3 3.0 1.0 4.5 3.6 3.3 4.0 2.0
Time to complete sign up and transfer input 1.0 (5+ minutes);
6.0 (less than 1 minute)
4.0 1.0 3.0 1.0 3.0 2.0 1.0 2.0 3.0 3.0 1.0 2.0 3.0
Live transfer success rate 0.0 (0%);
10.0 (50%);
20.0 (100%)
20.0 20.0 20.0 20.0 10.0 0.0 10.0 20.0 20.0 20.0 0.0 20.0 20.0
Single transfer transaction 0 (Wire to provider);
5 (Digital wallet);
10 (Single transaction)
0.0 10.0 10.0 10.0 10.0 10.0 10.0 0.0 5.0 5.0 10.0 10.0 10.0
Price quote does not require personal info 0 (No);
5 (Yes)
5.0 5.0 5.0 5.0 5.0 5.0 5.0 0.0 0.0 0.0 0.0 5.0 5.0
Estimated time of delivery included in receipt 0.0 (No);
5.0 (Yes)
5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 0.0 5.0 0.0
Mobile app available in iPhone or Android 0 (None);
1 (Either);
2 (Both)
2.0 2.0 2.0 2.0 2.0 1.0 2.0 2.0 2.0 2.0 2.0 2.0 2.0
Live chat available 0 (No);
1 (Yes)
0.0 0.0 0.0 0.0 1.0 0.0 1.0 0.0 0.0 0.0 0.0 0.0 1.0
Instant approval after sign-up (US customers) 0 (No);
1 (Yes)
1.0 1.0 0.0 0.0 1.0 1.0 1.0 0.0 1.0 1.0 1.0 1.0 1.0
Email or text update to recipient 0 (No);
1 (Yes)
1.0 1.0 1.0 1.0 0.0 0.0 1.0 0.0 1.0 1.0 0.0 1.0 0.0
Email or text sender transfer details 0 (No);
1 (Yes)
1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0
Does not require SSN for sign-up 0 (No);
1 (Yes)
0.0 1.0 1.0 1.0 1.0 1.0 0.0 0.0 1.0 1.0 1.0 1.0 1.0
Does not require uploaded documentation 0.0 (No)
2.0 (Yes)
2.0 0.0 0.0 0.0 2.0 2.0 0.0 0.0 2.0 0.0 2.0 2.0 0.0
Can send with recipient’s email address 0.0 (No)
1.0 (Yes)
0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 1.0 1.0 0.0 0.0 0.0
Frequency exchange rates are updated 0 (Daily);
1 (More than once a day)
1.0 0.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 0.0 1.0 0.0
TOTAL Winners scored more than 68.5 points 68.0 68.2 73.5 70.8 69.1 51.4 59.8 43.6 64.7 58.5 35.7 76.2 58.9
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