ModCloth online shopping review

Reviews and complaints: Is Modcloth legit?

Modcloth has been around since 2002, when it was started in a college dorm room in Pittsburgh by high school sweethearts Susan Gregg Koger and Eric Koger. It’s had a solid reputation for years as a place to buy vintage-inspired dresses. It has a unique product selection that is highly curated, which might be a nice change of pace from endless scrolling with retailers that try to be everything for everyone.

That said, Modcloth only has 2.5 out of 5 stars on Modcloth, from over 200 reviews. Unhappy customers complain that the quality of Modcloth’s clothing has declined in recent years, and the site has become more popular. One customer notes that a dress they bought fell apart in the washing machine, even though they followed the care instructions. Another customer reported that they tried to leave a negative review on Modcloth’s website, but instead of posting the review Modcloth sent them a full refund. That’s a bit fishy, especially if you rely on customer reviews to decide whether or not to buy a product.

Still, it’s worth giving Modcloth a try if you see something you really like — especially since returns are free.

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Last verified 27 Mar 2021

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Last verified 14 Jan 2020

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What brands can you buy at Modcloth?

Modcloth curates its selection from a few dozen womenswear brands, along with its in-house line, Modcloth. Shop dresses, skirts, tops, shorts, pants, outerwear, shoes and accessories — all with a retro, feminine aesthetic. Some of the most popular brands you can find at Modcloth include:

• Betsy Johnson
• Blowfish
• Chi Chi London
• Dazey LA
• Hell Bunny
• Jenny Yoo
• Seychelles
• Voodoo Vixen
• Wrap + Weft

Modcloth sizing

Modcloth surveyed 3,000 women and held 27 in-person fit sessions to come up with its sizing, which runs from 00 to 28 — super inclusive. The general sizing is similar to how clothing from Target or Anthropologie might fit. If you’re on the fence between sizing up or sizing down, we recommend sizing down if you like a more skintight fit, and up if you prefer extra room, since its sizes tend to run true.

Does Modcloth have plus sizes?

Yes! Modcloth offers extended sizing, up to dress size 28 (4X). Its largest size has a 55″ bust, 47″ waist and 57 1/2″ hip.

Does Modcloth have maternity sizes?

Yes! Modcloth has super cute maternity clothes, from flared skirts to whimsical printed dresses.

Does Modcloth have men’s and women’s sizes?

Nope, Modcloth only has women’s clothing.

Can I get free shipping at Modcloth?

Yep! Shipping is free on orders over $50.

Shipping costs and options

If your order doesn’t qualify for free shipping, or if you want it to get to you faster, you can choose from these shipping options:

Look for an email from ModCloth as soon as your order ships. In it, you should see a link to its tracking information.

Modcloth payments and financing

Modcloth accepts most major credit cards, including Visa, MasterCard, American Express and Discover.

Does Modcloth accept PayPal?

Yes! Just choose PayPal as your payment method at checkout when placing your Modcloth order.

Does Modcloth have financing options?

Yes — you can finance your Modcloth purchase using Klarna, which breaks the total into four interest-free payments. You’ll have 30 days to settle the bill.

Modcloth returns and exchanges

ModCloth offers three return options:

1. Return your item for a full refund — less the original cost of shipping.
2. Exchange your item for a different size, color or pattern for free.
3. Return your item for store credit plus a $5 bonus if you buy something within 30 days.

Does Modcloth have free returns?

Yes. After you initiate a return, its customer service team will email you a prepaid shipping label. Just print it out, attach to the package and sent it back.

How do I return an item to Modcloth?

Head to Modcloth’s website to start your return.

1. Log into your account and click Return an item.
2. Indicate why you want to make a return.
3. Choose how you want to be refunded then click Submit. The prepaid FedEx label will be delivered to your inbox.
4. Pack your items with the original shipping invoice.
5. Attach the shipping label to the outside of the box.
6. Drop off your package at any FedEx location.

Does Modcloth do exchanges?

Yep! Log into your account and click Exchange an item to get the exchange process rolling.

Modcloth discounts and sales

The next big Modcloth sale will most likely be on Black Friday and Cyber Monday, the weekend after Thanksgiving. Last year, it offered 30% off sitewide and an extra 40% off all sale items.

If you can’t wait until then, browse promo codes and clearance all year round. You can also get 15% off your first order just for signing up for its mailing list.

Does Modcloth offer student discounts?

Yep! Students get 25% off at Modcloth through StudentBeans.

Does Modcloth offer military discounts?

Yes. Veterans and members of the military get 25% off at Modcloth. Verify your identity at ID.me and the discount will be applied to your order at checkout.

How can I contact customer support?

Get in touch with Modcloth’s customer service team via:

• Phone. Call 888-495-9699.
• Email. Send a note to support@modcloth.com.
• Chat. Message an agent in real time through live chat on its website.

Modcloth alternatives

If Modcloth doesn’t have exactly what you’re looking for, check out brands like Topshop, Uniqlo and Anthropologie for chic, distinctive styles at a similar price point.