Microsoft Teams review
A collaboration hub that works best with other 365 products.
A platform to chat, collaborate and call, Microsoft Teams is a powerful and complex communications tool. It was built around its existing suite of apps — so it may not appeal to companies that are deeply entrenched in other business software.
- Choose this software if you already use Microsoft 365 or are ready to adopt it as your primary platform.
- Consider something else if you’re hoping for a no-frills solution to one specific need.
How does Microsoft Teams work?Microsoft Teams is a platform that combines instant messaging, video conferencing and file collaboration to facilitate digital communication between teams. It’s built to support businesses of all sizes, from small startups to Fortune 500 stalwarts, along with self-employed individuals and more.
In essence, it combines that chat functionality of Slack with the video conferencing power of Skype and the collaboration sensibilities of Google Drive.
Microsoft Teams featuresMicrosoft Teams is meant to serve as your hub for all things communication, helping you manage your daily schedule and collaborate in real time with its app. Here are some of its other standout features:
- Bots gallery. Poll coworkers, deliver reports, answer FAQs and more.
- Up-to-date safety standards. Compliant with ISO 27001, HIPPA. SOC 2 and the EU Model Clauses.
- External federation. Got clients that use Slack or Webex? You can message them through Microsoft Teams — without switching apps.
- Customizable user interface. Configure tabs according to what’s most helpful to your team members.
- Filter content by @ mentions. So you only see messages that directly concern you.
- Bookmark tool. Save specific pieces of content for easy access later on.
Microsoft Teams pricing and feesMicrosoft Teams is free — but you’ll get extra perks by purchasing a 365 package.
Here’s how the tiers compare:
|Free version of Microsoft Teams||Business Basic||Business Standard||E3|
|Cost monthly||$0||$5 a user||$6 a user||$20 a user|
|Apps and services included||N/A||*It only includes web access to each app, NOT the desktop version||*It includes the web and desktop apps, along with mobile and tablet access|
Same as Business Basic, plus:
|Same as Business Standard|
|Storage||2GB a user, and 10GB of shared storage||1TB per user||1TB per user||1 TB per user|
|Users||500,000 for each organization||Unlimited users for each organization (requires an Enterprise license)||Same as Business Basic||Same as Business Basic|
|Microsoft Teams features||Same as free version, plus:||Same as Business Basic, plus:||Same as Business Standard, plus:|
Note: Its “Office 365 Business” package isn’t included on this table, because it doesn’t include Teams.
Take a look at this video to see some of Microsoft Teams’ features and functionality in action:
How do I sign up for Microsoft Teams?
Here’s what you’ll do to sign up for the version of Microsoft Teams intended for businesses:
- Start on the Microsoft Office home page and select Products.
- Click Microsoft Teams.
- Click Buy Now.
- Enter your address and click Next. If you don’t have an existing Office account, it’ll prompt you to create one.
- Complete your profile and enter your payment information to complete the process.
Pros and consMicrosoft Teams is built to integrate with Microsoft 365 — that could be a pro or con, depending on the tools that your company currently uses. For example, if your collaboration is based in Google Drive, Teams might not make sense. On the other hand, if you’re a new company looking to get started with a cutting-edge collaboration platform, the decision may come down to price.
Weigh the pros and cons before making a decision:
- Customizable user interface
- Ability to collaborate on documents without leaving the app
- Free version available to anyone
- Less convenient if you don’t frequently work with Microsoft products
- Hyper-organized tabs and channels can feel overwhelming
How do I contact Microsoft Teams support?Microsoft Teams’ support team is available 24/7. When you purchase a Microsoft 365 membership, you’ll have access to customer service channels that aren’t available to the public via phone, chat and email.
If you’re using the free version, call get in touch with its US customer service team by calling 800-642-7676.