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Metromile is best suited for drivers who primarily use other means of transport, reserving their car use to a few hundred miles a month. With Metromile, you’re quoted a base rate in addition to a rate per mile that’s typically a few pennies. Monthly bills are adjusted to reflect that base price and the cost of your total miles driven in the previous month. Whether you’re looking for a convenient way to get coverage or don’t believe in paying more than you need to, Metromile’s unique approach makes it stand out from the rest.
Metromile is a fairly new provider, so it isn’t available everywhere yet. You can get auto insurance coverage with Metromile if you live in one of these 7 states.
How does Metromile track my mileage?
When you sign up with Metromile, you’re sent the Metromile Pulse, a device that plugs into your car’s onboard diagnostic port. This device transmits your driving data to Metromile’s system, where it’s available for you to view and play with through the Metromile app. You can also use the app to pull up your insurance cards or policy documents, see where you last parked, learn about your car’s check-engine light and more.
What car insurance coverage does Metromile offer?
While its coverage options are designed for those who don’t rely heavily on their vehicles, policies are similar to what other providers offer.
Bodily injury. Covers costs related to injuries or deaths to other parties in the event of an accident that’s your fault.
Property damage. Covers damage to another person’s property from an accident.
Uninsured/underinsured motorist bodily injury (UMBI). Covers medical costs for you and your passengers if the other person doesn’t have insurance.
Uninsured/underinsured motorist property damage (UMPD). This type of coverage pays for damage to your vehicle if you’re hit by an uninsured or underinsured driver.
Medical payments. This can cover medical deductibles and copays that aren’t covered by your health insurer if you’re in an accident.
Personal injury protection (PIP). Covers your medical costs regardless of who’s at fault for the accident.
Collision coverage. Pays for repairs to your vehicle after an accident, regardless of if you are at fault.
Comprehensive coverage. Protects against damages that aren’t in your control, like fire, vandalism and theft.
What extra benefits and add-ons does Metromile offer?
Metromile also offers some perks and add-ons you might like.
Mileage over 250 is free. You’ll only be charged for up to 250 miles per day. So if you go on a trip, there’s no need to worry.
Roadside assistance. This add-on can get you a tow truck or other help if you’re stranded on the road.
Rental reimbursement. Collision and comprehensive coverage also comes with up to $30 daily for up to 30 days to cover a replacement car while yours is in the shop.
Pet injury protection. Full coverage comes with up to $1,000 toward vet bills for your pet is injured in an accident.
Deductible-free glass repair. You won’t need to pay a deductible on your comprehensive coverage when repairing your windows.
Smart app. Metromile’s smart app offers car health updates, street sweeping alerts, access to ID cards and more.
Collision deductible waiver. If you’re in an accident with an at-fault driver who’s uninsured, your collision deductible will be waived.
What discounts can I get with Metromile?
Metromile doesn’t offer the typical discounts that traditional insurance providers offer. However, according to Metromile, customers save an average of $500 per year compared to other providers because of its unique per-mile system.
Metromile does offer a multi-vehicle discount that reduces the base rate and per-mile rate for each vehicle you add to your policy.
Pros and cons of Metromile auto insurance
If you’re a sporadic driver who’s OK with tracking your mileage, you could save hundreds of dollars over traditional policies.
Pay for your actual use. Your rate is based on how much you use your car and how well you drive, not any risk assumptions based on your age, gender or other demographics.
Easy claims. File a claim online or call a toll-free number to report your policy number, accident information, names and vehicles involved in your accident.
Handy driving app. The sweet app can track your trips, decode your car’s diagnostic codes and alert you to city-specific street-sweeping and parking reminders.
Multi-car discounts. Add more than one car to your quote to save on each car’s base and per-mile rates.
There’s a lot to like with Metromile. But it comes with plenty of restrictions at the moment.
Limited states. While Metromile plans to expand, it currently services only Arizona, California, Illinois, New Jersey, Oregon, Pennsylvania, Virginia and Washington.
Older vehicles excluded. Metromile’s mandatory mileage device excludes older vehicles that may not have a port to plug it into.
Not all drivers eligible. Underwriting guidelines could prevent some drivers from qualifying for pay-per-mile insurance.
How to apply for Metromile car insurance
Metromile’s innovative approach to car insurance extends to its robust online platform, which allows customers to get a quote and purchase coverage instantly.
Visit the Metromile home page and enter your ZIP code to get started.
Enter your name, address and birthdate.
Enter your vehicle information (make, model, mileage, etc.) and click “Next step.”
Add driver information including marital status, employment info, etc.
Select your desired policy options and verify that all information is correct.
Upload any necessary documents (license, etc.).
If you’re satisfied with your quote, enter your payment details to pay for your policy.
If you’d rather apply by phone, you can reach Metromile at (888) 964-4132.
While Metromile has only been around since 2011, it has held an official accreditation on the BBB website since 2013. Additionally, it boasts an impressive A+ rating and 4.59/5 composite score backed by a long list of positive reviews, which are rare in the auto insurance industry.
However, there are a few negative reviews and customer complaints. Unhappy customers mention billing issues, trouble with communication and extra charges. Even so, there are far fewer complaints than other providers.
How to contact Metromile
You can reach Metromile by phone or by filling out an online email form on its website.
To get a quote call 1-888-242-5204
To get customer support call 1-888-311-2920
To file a claim call 1-888-595-5484 or go to claims.metromile.com
Metromile is an auto insurance startup based in the heart of a city that’s difficult to drive in: San Francisco. Founded in 2011, Metromile is changing the way we shop for car insurance through its innovative approach and convenient online platform. This type of insurance is designed to benefit urban drivers who typically don’t drive as much as their suburban counterparts, with what it calls pay per mile insurance.
With Metromile, you’re quoted a monthly base cost along with a fixed per-mile rate. You agree to transmit your mileage through its proprietary Metromile Pulse, a device that plugs into your car. Policies come with a 24/7 customer service and a claims team accessible through a full-service app.
This startup is focused on rolling out pay-per-mile insurance in states with dense urban populations. If you’re looking for a provider that offers multiple types of insurance, you may want to look elsewhere.
Alternatives to Metromile
If you’re a car owner who doesn’t drive much, look into this cool new startup to save on your auto insurance. With an innovative business model and convenient online system, this provider might be a great choice if you’re looking to save. But if you prefer a more personal experience or don’t meet its eligibility requirements, compare other options to find the best company for you.
Frequently asked questions
It could. Take a look at your Metromile contract or call customer service to learn whether your policy coverage transfers to rented vehicles.
The managing agent for Metromile car insurance policies is Metromile Insurance Services LLC, though some older policies are still underwritten by National General Insurance Group. To learn more about your specific policy, call customer service.
Like other insurance providers, Metromile can consider your age, credit and driving history, vehicle type and previous insurance policies when determining your rates.
Yes, your device must be plugged in to your car to measure and bill you for mileage.
Just like applying for coverage, filing an auto insurance claim with Metromile is easy, and can be done online, via app or by phone.
Visit the Metromile website and click the “Claims” option in the top right corner.
Scroll down, then click “Start a claim”.
Select “All other claims”, then select the incident from the drop-down menu.
Select any and all options that apply to your situation, then click “Start”.
Login to your Metromile account. If you’re not a Metromile customer, click “File a claim with a Metromile policy number.”
Follow each of the steps and enter any necessary information when prompted.
Submit your claim. Once your claim is filed, you’ll be matched with a claims professional who can answer any questions and inform you about the next steps.
Simply call (888) 595-5485 to speak with an agent who will walk you through the claims process.
Kelly Waggoner is a senior editor with finder.com. She's worked with publishers, magazines and nonprofits throughout New York City, including ghostwriting a how-to on copyediting for the Dummies series. Between projects, she toys with words, flips through style guides and fantasizes about the serial comma's world domination.
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