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MetLife disability insurance review 2020

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You might be able to get disability insurance through work with this top insurer.

  • Consider Metlife if…You’re eligible for a policy through your employer.
  • Look elsewhere if…You don’t want disability insurance through your workplace, or you’re a high-income earner looking for more than $10,000 in monthly benefits.

Built-in benefits and policy riders available

Coverage varies between employers. Your policy may include the following provisions:

Built-in benefits

  • Non-cancelable and guaranteed-renewable. As long as you pay your premiums on time, MetLife can’t change your coverage or increase your rates. They’ll also renew your policy up to age 67.
  • Waiver of premium. If you lose your sight, hearing, speech, hands or feet, MetLife will reimburse your premiums after the waiting period.
  • Rehabilitation incentive. If you’re participating in a MetLife-approved rehab program, you may be eligible for a monthly benefit boost of 10%.


  • Residual disability rider. This pays a partial disability benefit if you’re still able to work — but you’ve lost at least 15% to 20% of your prior earnings.
  • Cost of living adjustment (COLA). This increases the monthly benefit while you’re on a claim.

MetLife disability insurance reviews and complaints

Despite being in business for over 150 years, MetLife isn’t accredited with the Better Business Bureau — but it has an A- rating for its customer interaction. Customers logged 621 complaints with the BBB over the past three years, and awarded the company one out of five stars. However, these reviews reflect MetLife as a whole — and disability insurance is just one department.

It’s a similar story on TrustPilot. The insurer has earned one out of five stars, with many customers complaining about the claims process.

MetLife’s financial strength

Whenever you’re shopping for insurance, consider the carrier’s financial strength. It’s important because you might not file a claim for years to come. MetLife scored excellent ratings from the major agencies and has $91.2 billion in assets under management as of 2019, which means it has the money to pay out claims.

In J.D. Power’s latest study, MetLife ranked 4th out of 23 insurers surveyed, making it “better than most.”

AM BestA+ (Superior)
Moody’sAa3 (High quality)
Standard & Poor’sAA- (Very strong)
FitchAA- (Very strong)
J.D. Power4 out of 5 circles

Compare alternatives to MetLife

Updated April 7th, 2020
Name Product Waiting period Benefit period
Policygenius Disability Insurance
60 - 365 days
2, 5, or 10 years or until age 65 or 67
Get matched with one of 15 top life insurance companies to find the best coverage and rates for you.
30 - 365 days
1, 2, 5, or 10 years or until age 65 or 67
This startup offers some of the most riders and benefits backed by an established underwriter.
30 - 365 days
1, 2, 5, or 10 years or until age 65 or 67
LeverageRx is a digital lending and insurance marketplace exclusively for medical professionals.

Compare up to 4 providers

How do I sign up for Metlife disability insurance?

MetLife only offers disability insurance through the workplace, so you’ll need to ask your employer to explain your policy options.

If you have more questions, you can call MetLife’s disability insurance department at 800-858-6506.

More about Metlife

Founded in 1868, MetLife is one of the oldest and biggest insurers in the US. In 2017, it moved most of its individual policies to a separate company, Brighthouse Financial.

Now, MetLife focuses on workplace benefits. Along with disability insurance, it offers life, home, dental, vision, accident and health policies, plus annuities.

Frequently asked questions

Expert review

Katia Iervasi

Review by

Katia Iervasi is a writer from Sydney, Australia. Her writing — and curiosity — has taken her around the world, and she now calls New York home. With a journalistic eye for detail, she navigates insurance and finance for Finder, so you can splash your cash smartly (and be a pro when the subject pops up at dinner parties).

Expert review

Sold through the workplace, MetLife’s disability policies cover short- and long-term needs. While the company is a well-established name in the insurance game, its policies can’t be customized. If you’d prefer to take out an individual policy, compare disability insurance companies.

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