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finder.com’s rating: 2.5 / 5.0
★★★★★
Included free
Roadside assistance
New car protection
Accident forgiveness
| States served | Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas, Virginia |
|---|---|
| Roadside assistance | Included free |
| Pay schedule | 12 months |
| Claims methods | phone |
| New car protection | Yes |
| Accident forgiveness | No |
| Anti-theft device discount | Yes |
|---|---|
| Bundling discount | Yes |
| Defensive driving discount | Yes |
| Good student discount | Yes |
| Loyalty discount | Yes |
| Homeowner discount | Yes |
| Military discount | No |
| Safety device discount | Yes |
| Special employment discount | Yes |
| Usage-based discount | No |
| Other discounts |
| Rideshare coverage | Yes |
|---|---|
| SR-22 coverage | |
| Temporary & short term coverage | No |
Review by
Jing Jun Ma is an innovations expert at Finder. With a decade of experience in digital marketing and programming, Jing is a tech and data guy. He wrangles data to make it useful for consumers facing a decision.
Mercury has standard policies available for every driver, even if you’ve had prior accidents. You can get all the standard coverage from Mercury plus some nice extras like roadside assistance, rental car coverage and rideshare coverage. Its network of employees and independent agents offer a personalized experience, but your experience will depend on your agent.
But while Mercury may accept a less-than-perfect driving record, your rates can be quite high if you don’t qualify for discounts. It could be worth getting a quote from Mercury if you can’t qualify for the big brand insurers, or if high risk companies are charging too much.
| CA | NY | |
|---|---|---|
| 18 year old male | $1,680 | $5,612 |
| 18 year old female | $1,470 | $5,612 |
| 25 year old male | $874 | $4,089 |
| 25 year old female | $894 | $4,089 |
| 35 year old male | $768 | $4,418 |
| 35 year old female | $802 | $4,418 |
| 45 year old male | $772 | $4,735 |
| 45 year old female | $794 | $4,735 |
| 56 year old male | $830 | $4,040 |
| 56 year old female | $874 | $4,040 |
Mercury auto insurance is available in 11 states across the country. If you live in any of the following states, you may want to consider Mercury auto insurance coverage.
Mercury offers a number of discounts on its auto insurance policies that keep prices competitive and provide incentives for being a safe driver. Here are a few of the many available discounts:
If you’re not in Mercury’s service footprint or you simply want to learn more, check out our car insurance guide to compare your options and find the best policy for your situation.
Mercury Insurance Group is not accredited on the official BBB website, but it does hold an “A+” rating and a composite score of 3.75 out of 5 possible stars. Despite its positive ratings, there are a number of complaints and negative reviews. Customers express frustration with billing issues, denied claims, payouts, and more.
When doing research on customer reviews, you should always keep in mind that they may be biased. Many people will only take the time to post a review or complaint when their experience is either very good or very bad. Most customers won’t bother to leave online reviews if service is as expected, which is why negative reviews often outweigh positive ones.
Unfortunately, you won’t be able to apply for coverage with Mercury Insurance online. Instead, you’ll need to get a quote online and purchase your policy through an agent or handle the entire process by calling in.
By phone. If you’d rather apply by phone, you can reach an agent at (800) 956-3728.
In person. Mercury’s claim to fame is personalized service through a network of independent agents. If you’d prefer to apply in person, you can use the agent locator tool on the website to find the nearest agent.
Online
Regardless of how you choose to apply for coverage, you can speed up the process by having the following information on hand:
In order to file an auto insurance claim with Mercury, you’ll need to contact an agent by phone to get started. You can file claims 24 hours a day, seven days a week by calling the claims hotline at (800) 503-3724.
You can contact Mercury insurance by phone or in person. Visit the “Contact us” page on the Mercury Insurance website for more details on specific phone numbers and ways to contact your agent.
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
Our insurance team analyzes car insurance providers to help you choose the best car insurance for you. We rank insurers from one to five stars based on key factors including customer satisfaction, policy options, price, billing, claims, and support. We create these rankings to help you narrow down an insurance provider that best suits your budget and coverage needs.