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Whether you accept payments in-person or online, this processor has you covered.
Helcim’s payment processing service comes with transparent pricing and a clear breakdown of fees. With point-of-sale (POS) solutions, payment gateways, a card reader and a virtual terminal, this provider has about all you need to start accepting payments. But its tiered rates may not be advantageous for small businesses.
Choose this provider if you’re a medium to large business seeking an all-in-one processing solution.
Consider something else if you’re a small or high-risk business processing less than $25,000 monthly.
The Helcim Card Reader costs $199, and is meant to function as your POS terminal. It accepts all major credit and debit cards, and is also EMV- and NFC-enabled, which means it’s capable of processing contactless payments. It works in tandem with the Helcim app, and syncs with the cloud so you can keep track of transactions 24/7, no matter where you are.
Shipping for the Helcim Card Reader is free. You can also buy a counter stand for $79.
Helcim Online Store
Helcim offers a fully hosted e-commerce platform with the following features:
Payment processing. With the help of a virtual terminal, accept and process payments through your online store or mobile device.
Online store builder. You don’t need developer tools or coding skills to build a website with Helcim Online Store. You can upload your logo, set up a checkout, select from different site themes and adjust colors to customize the user experience.
Unlimited users. Add an unlimited number of users and stay safe with two-factor authentication.
Customer management. Keep track of customers by storing their billing, shipping and payment information.
Invoicing. Create custom invoices and follow up on outstanding payments.
Inventory. Manage your merchandise by adding items, categories and brands to your product line.
Helcim pricing and fees
It costs $20 monthly to use Helcim, billed monthly. You don’t have to sign a long-term contract, so you can cancel whenever you need.
You’ll also pay a processing fee for every transaction. Helcim’s processing rates are tiered, so the higher your processing volume, the less you pay in processing fees. The most expensive rates fall to businesses processing less than $25,000 monthly, while the most competitive rates are given to businesses that process over $5 million monthly. Processing fees also vary depending on whether the payment was made in person, online or keyed-in.
Helcim calls its pricing Interchange Plus, because it breaks down exactly how much is going to the credit card company — Interchange — and how much it takes as a margin — Plus. This level of transparency is very unique for the payment processing industry, as you’ll more often see a single blanket fee without a detailed breakdown.
In the table below, we show Helcim’s average credit card processing rates. If you want to see the specific rates by type of credit card, or are curious about its margin, you can find that information on Helcim’s website.
$0 to $25,000
$25,001 to $50,000
$50,001 to $100,000
$100,001 to $250,000
$250,001 to $1 million
$1 million to $5 million
More than $5 million
1.92% + $0.08
1.87% + $0.07
1.82% + $0.07
1.80% + $0.06
1.77% + $0.06
1.74% + $0.05
1.72% + $0.05
Keyed and online
Transactions where the physical card is not present
2.38% + $0.25
2.33% + $0.20
2.28% + $0.20
2.23% + $0.15
2.18% + $0.15
2.13% + $0.10
2.08% + $0.10
Transactions that occur outside of the US
4.13% + $0.25
4.08% + $0.20
4.03% + $0.25
3.98% + $0.15
3.93% + $0.15
3.88% + $0.10
3.83% + $0.10
Helcin charges a $15 chargeback fee, though you’ll get a refund if the chargeback is ruled in your favor. It also charges a currency conversion fee at 1% above the daily market rate — but this only applies if you use its multicurrency-processing service, and not for regular international transactions.
Pros and cons
Transparent pricing. Helcim doesn’t hide what it charges merchants — you’ll find a comprehensive list of processing rates and fees on its website.
24/7 support. Tech support is available by phone 24 hours a day.
No cancellation fees. Processing services are available monthly so you can cancel at any time without fee or penalty.
No live chat feature. With no live chat feature on its website, Helcim‘s tech support is limited to email and phone inquiries.
Expensive for small businesses. Processing rates are tiered, which means the less you process, the more you pay.
Helcim reviews and complaints
Helcim is an accredited business with the Better Business Bureau (BBB), from which it receives an A+ rating. There’s only one BBB customer review: a complaint filed in 2017 that mentions delays in processing an account application.
As of October 2020, Helcim‘s Facebook feedback offers more to explore, with the service scoring a 4.1 out of 5 based on feedback from 17 customers.
Customers praise intuitive point-of-sale solutions and speedy responses from customer service but a few reviews mention transaction holds and fees for high-risk merchants.
What I thought of Helcim’s customer service
I called Helcim to find out if it charges cancellation fees. Its phone number was easy to locate: splashed front and center right across its home page. The rep I spoke to was prompt and professional and didn’t require that I identify myself or my business before answering my question. Here are the main takeaways:
Did I get an answer? Yes, the rep said Helcim doesn’t charge cancellation fees.
How long did it take? The call lasted 1 minute and 11 seconds.
Was there an automated system? Yes — press 2 for customer service. From here, you’re given the option to press 1 to leave a message or wait on the line for a rep.
What other products will I need?
Helcim’s all-in-one Omni service tier offers just about everything you need to start accepting payments — with the exception of an important account:
Checking account. You’ll need to connect your Helcim account to an externally linked business checking account before you can process payments.
What is Helcim?
Helcim is a Canadian processing service founded in 2006 and headquartered in Calgary, Alberta. Its US office is located in Seattle, Washington.
Today, over 6,000 merchants use Helcim’s processing service with over $2.5 billion in annual processing to its name.
How do I contact Helcim support?
Touch base with Helcim customer support by:
Phone. Call 877-643-5246 to be connected with a customer service rep 24 hours a day.
Email. Send email inquiries to firstname.lastname@example.org for a reply from the support team within one to two business days.
Alberta-based Helcim has much to offer brick-and-mortar and online merchants alike. With its comprehensive suite of processing services available month-to-month along with transparent rates and fees, there’s plenty to celebrate. But smaller businesses will have to deal with higher processing rates and high-risk merchants may not be accepted.
Shannon Terrell is a writer for Finder who studied communications and English literature at the University of Toronto. On any given day, you can find her researching everything from equine financing and business loans to student debt refinancing and how to start a trust. She loves hot coffee, the smell of fresh books and discovering new ways to save her pennies.
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