This platform treats medical and mental health conditions and charges a low flat fee per visit — but it doesn’t accept insurance.
Explore this practice if you need treatment for a basic condition, or you’re seeking therapy for your teen.
Choose something else if you want to sign up for a telemedicine platform that accepts insurance.
How does MeMD work?
MeMD is an online clinic that offers telemedicine appointments with a network of licensed, board-certified physicians and mental health professionals across the US. It’s designed to supplement the in-person care you receive from your primary care provider (PCP).
The platform can be accessed from a computer or smartphone, and consultations are available 24/7.
To start booking appointments, you need to become a member — but you’ll only pay a fee when you see a doctor.
How long does an appointment last?
Most medical appointments last around 15 minutes, and you can opt for a 25- or 50-minute therapy session.
If you’re seeing a psychiatrist, the first appointment is 45 minutes, and follow-ups last 15 minutes.
Can I choose my doctor?
Yes. You’ll be shown a list of doctors, along with their availability, bios, specialties and languages spoken.
What conditions can MeMD treat?
MeMD can diagnose and treat a range of common medical and behavioral health conditions.
Type of condition
Asthma Bites and stings
Cuts and scrapes
Digestive disorders — including diarrhea and constipation
Sprains and strains
Sexual, women’s and men’s health
Bladder infections and UTIs
Low sex drive
Pain during intercourse
Premenstrual syndrome (PMS)
STIs — including chlamydia, genital herpes, gonorrhea and trichomoniasis
MeMD offers teen therapy for those 10 to 17 years old, as well as talk therapy for adults over 18 years old. It also has psychiatrists on staff who can prescribe medications and authorize psychosocial interventions.
Mental health professionals can help with the following:
Grief and loss
Men’s and women’s issues
Can my doctor order a lab test?
Yes. Medical doctors and psychiatrists can order lab tests if they’re clinically necessary. You’ll need to schedule the test yourself and have the results sent to MeMD for review.
Can my doctor prescribe medication?
Yes. Doctors can write prescriptions for common medications and send them to your preferred pharmacy for pickup.
But they won’t prescribe controlled substances, such as narcotics and some anticonvulsants. Refills are ordered at your doctor’s discretion, and you’ll need to bring proof of a recent prescription — like a photo of your latest bottle — to the appointment.
What doesn’t MeMD treat?
MeMD isn’t suitable for medical or mental health emergencies.
If you’re experiencing any of these illnesses or conditions, please see a doctor in person or call 911:
Brain and spinal cord injuries
Loss of consciousness
What’s changed during COVID-19?
If you’re experiencing COVID-19 symptoms or believe you’ve been exposed to the virus, MeMD doctors can evaluate you and determine the best course of action. They can’t order diagnostic tests — but your doctor will help you find your nearest testing center.
MeMD doctors can order antibody tests for asymptomatic patients, or those who haven’t shown symptoms for at least two weeks.
You can log into MeMD via desktop, or an Apple or Android app. Apple’s version is compatible with the iPhone, iPad and iPod Touch with iOS 11.0 or later, and Android devices 5.0 and up.
Pros and cons of MeMD
No membership fees. The platform doesn’t charge a subscription fee. You’ll only pay when you see a doctor — and at $67 for a medical visit, MeMD’s prices are at the lower end of the spectrum.
Specialized teen therapy. Young people 10 to 17 years old can speak to therapists who are well-versed in working with that age group.
24/7 medical appointments and support. You can book a medical consultation around-the-clock, and the care team is available by phone or live chat.
Experienced physicians. MeMD’s doctors and mental health professionals have an average of 16 years’ experience.
Doesn’t accept insurance. Unlike competitor platforms, MeMD doesn’t accept insurance directly — though you can pay with your HSA or FSA.
Appointments required for therapists and psychiatrists. These professionals aren’t always available right away, but in most cases, you can schedule a consultation within 24 hours.
Compare alternatives to Doctor on Demand
MeMD reviews and complaints
MeMD isn’t accredited with the Better Business Bureau (BBB), but it has an A+ rating for its customer interaction. The page is pretty bare, with no reviews and only two complaints listed in the past three years — both of which had to do with billing issues.
On TrustPilot, MeMD has 4.3 out of 5 stars based on over 1,220 reviews. Most people had a positive experience, praising the short wait times and the professionalism of doctors. They also appreciated the teen therapy offering. Some customers said they were frustrated the platform doesn’t offer refunds if your doctor can’t help you.
The MeMD app has 2.8 out of 5 stars on the App Store based on 45 reviews, and 3 out of 5 stars on Google Play from 45 reviews. The company explicitly says the app was designed for tablets, so the desktop experience may be better for most users.
How to sign up for MeMD
To become a member, follow these steps: Go to the MeMD website and tap Sign Up. Enter your email address to create an account. Type in your personal and contact details, and answer a few questions about your health and medical history. Set your pharmacy.
What happens after I sign up?
Once you’ve signed up, you can begin booking consultations. To do that, head to the homepage of the MeMD site or app, and click Sign In.
Fill out the form with your symptoms, and either select a doctor or schedule an appointment in the future.
Frequently asked questions
There are a few ways to reach the care team:
Phone. Call 855-636-3669. If your issue is time-sensitive, this is the best option.
Live chat. Speak to a rep in real-time on MeMD’s site.
Social. Contact the company via Facebook, Twitter or LinkedIn.
Yes. You must cancel scheduled sessions at least 24 hours in advance to receive a full refund. Otherwise, you’ll have to pay the regular fee for the visit.
Yes. MeMD’s policy is to limit patients to a 90-day refill within a six-month period. If you don’t have any refills left at the pharmacy, you’ll need to consult a doctor.
No. You’ll need to create a separate account for any children, dependents or spouses, and upload their medical history.
Yes, you can share the notes with whoever you wish. To do this, log into your patient portal to print or download your medical records in PDF form.
The company uses Secure Socket Layer (SSL) technology to encrypt your personal information and prevents unauthorized access. Its servers are housed in secure data centers, which are staffed 24/7 and equipped with electronic surveillance and multifactor access control systems.
Katia Iervasi is a staff writer who hails from Australia and now calls New York home. Her writing and analysis has been featured on sites like Forbes, Best Company and Financial Advisor around the world. Armed with a BA in Communication and a journalistic eye for detail, she navigates insurance and finance topics for Finder, so you can splash your cash smartly (and be a pro when the subject pops up at dinner parties).
Led by physicians and mental health professionals, MeMD treats a long list of medical, sexual and behavioral health conditions. Its purpose is to support you between visits to your PCP, rather than replacing them.
MeMD offers 24/7 appointments and specialized services, such as therapy for teens. It doesn’t charge membership fees, but you won’t be able to apply your insurance towards the cost of your visit — which is unusual for telemedicine platforms.
At Finder, we value and respect our editorial independence. We keep our reviews completely factual so you can use them to make better decisions. While we may receive revenue and referral fees from advertising and affiliate links, advertisers do not approve our reviews.
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