How much does MeMD cost?
MeMD charges a flat fee per visit, and it varies depending on the practitioner you see.
| Medical — including urgent care, men’s health and women’s health | |
| Therapy | - $65 for a 25-minute session, or $85 for a 50-minute session
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| Psychiatry | - $229 for the initial 45-minute session, then $99 for each 15-minute follow-up session
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How to sign up for MeMD
To become a member, follow these steps:
1. Go to the MeMD website and tap Sign Up.
2. Enter your email address to create an account.
3. Type in your personal and contact details, and answer a few questions about your health and medical history.
4. Set your pharmacy.
What happens after I sign up?
Once you’ve signed up, you can begin booking consultations. To do that, head to the homepage of the MeMD site or app, and select Sign In.
Fill out the form with your symptoms, and either select a doctor or schedule an appointment in the future.
Pros and cons of MeMD
Pros
- No membership fees. The platform doesn’t charge a subscription fee. You’ll only pay when you see a doctor — and at $67 for a medical visit, MeMD’s prices are at the lower end of the spectrum.
- Specialized teen therapy. Young people 10 to 17 years old can speak to therapists who are well-versed in working with that age group.
- 24/7 medical appointments and support. You can book a medical consultation around-the-clock, and the care team is available by phone or live chat.
- Experienced physicians. MeMD’s doctors and mental health professionals have an average of 16 years’ experience.
Cons
- Doesn’t accept insurance. Unlike competitor platforms, MeMD doesn’t accept insurance directly — though you can pay with your HSA or FSA.
- Appointments required for therapists and psychiatrists. These professionals aren’t always available right away, but in most cases, you can schedule a consultation within 24 hours.
Compare alternatives to Doctor on Demand
Where is MeMD available?
MeMD is available nationwide. When you request a virtual appointment, you’ll only be presented with providers who are licensed in your state.
You can log into MeMD via desktop, or an Apple or Android app. Apple’s version is compatible with the iPhone, iPad and iPod Touch with iOS 11.0 or later, and Android devices 5.0 and up.
What conditions can MeMD treat?
MeMD can diagnose and treat a range of common medical and behavioral health conditions.
| Urgent care | - Allergies
- Asthma Bites and stings
- Body aches
- Bronchitis
- Bruises
- Common colds
- Cough
- Cuts and scrapes
- Dehydration
- Digestive disorders — including diarrhea and constipation
- Flu
- Headaches
- Head lice
- Pink eye
- Poison ivy
- Poison oak
- Ringworm
- Sinus infections
- Sprains and strains
- Sunburn
- Vomiting
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| Skin conditions | - Acne
- Cold sores
- Dermatitis
- Diaper rash
- Eczema
- Hives
- Rashes Rosacea
|
| Sexual, women’s and men’s health | - Birth control
- Bladder infections and UTIs
- Endometriosis
- Erectile dysfunction
- Hair loss
- Hot flashes
- Low sex drive
- Pain during intercourse
- Premenstrual syndrome (PMS)
- STIs — including chlamydia, genital herpes, gonorrhea and trichomoniasis
- Urinary incontinence
- Vulvovaginal atrophy
- Yeast infections
|
| Behavioral health | MeMD offers teen therapy for those 10 to 17 years old, as well as talk therapy for adults over 18 years old. It also has psychiatrists on staff who can prescribe medications and authorize psychosocial interventions. Mental health professionals can help with the following: - Abuse
- Addiction
- ADHD
- Anger management
- Anxiety
- Bipolar disorder
- Caregiver stress
- Codependency
- Depression
- Divorce
- Domestic violence
- Eating disorders
- LGBT issues
- Grief and loss
- Insomnia
- Mood swings
- Men’s and women’s issues
- Obsessive-compulsive disorder
- Panic attacks
- Parenting
- Performance coaching
- Postpartum depression
- PTSD
- Relationship issues
- Sexuality
- Trauma
|
What doesn’t MeMD treat?
MeMD isn’t suitable for medical or mental health emergencies.
If you’re experiencing any of these illnesses or conditions, please see a doctor in person or call 911:
- Brain and spinal cord injuries
- Broken bones
- Chest pain
- Hallucinations
- Loss of consciousness
- Severe burns
- Suicidal thoughts
How does MeMD work?
MeMD is an online clinic that offers telemedicine appointments with a network of licensed, board-certified physicians and mental health professionals across the US. It’s designed to supplement the in-person care you receive from your primary care provider (PCP).
The platform can be accessed from a computer or smartphone, and consultations are available 24/7.
To start booking appointments, you need to become a member — but you’ll only pay a fee when you see a doctor.
How long does an appointment last?
Most medical appointments last around 15 minutes, and you can opt for a 25- or 50-minute therapy session.
If you’re seeing a psychiatrist, the first appointment is 45 minutes, and follow-ups last 15 minutes.
Can I choose my doctor?
Yes. You’ll be shown a list of doctors, along with their availability, bios, specialties and languages spoken.
Can my doctor order a lab test?
Yes. Medical doctors and psychiatrists can order lab tests if they’re clinically necessary. You’ll need to schedule the test yourself and have the results sent to MeMD for review.
Can my doctor prescribe medication?
Yes. Doctors can write prescriptions for common medications and send them to your preferred pharmacy for pickup.
But they won’t prescribe controlled substances, such as narcotics and some anticonvulsants. Refills are ordered at your doctor’s discretion, and you’ll need to bring proof of a recent prescription — like a photo of your latest bottle — to the appointment.
What’s changed during COVID-19?
If you’re experiencing COVID-19 symptoms or believe you’ve been exposed to the virus, MeMD doctors can evaluate you and determine the best course of action. They can’t order diagnostic tests — but your doctor will help you find your nearest testing center.
MeMD doctors can order antibody tests for asymptomatic patients, or those who haven’t shown symptoms for at least two weeks.
Over 30,000 employers across the US offer a MeMD membership as part of their healthcare benefits. To find out if your company participates, ask your HR or benefits team.
Does MeMD accept insurance?
Unfortunately not. You’re responsible for paying the consultation fee out-of-pocket, though you can use your HSA or FSA funds.
MeMD also accepts all major credit and debit cards.
MeMD reviews and complaints
MeMD isn’t accredited with the Better Business Bureau (BBB), but it has an A+ rating for its customer interaction. The page is pretty bare, with no reviews and only two complaints listed in the past three years — both of which had to do with billing issues.
On TrustPilot, MeMD has 4.3 out of 5 stars based on over 1,220 reviews. Most people had a positive experience, praising the short wait times and the professionalism of doctors. They also appreciated the teen therapy offering. Some customers said they were frustrated the platform doesn’t offer refunds if your doctor can’t help you.
The MeMD app has 2.8 out of 5 stars on the App Store based on 45 reviews, and 3 out of 5 stars on Google Play from 45 reviews. The company explicitly says the app was designed for tablets, so the desktop experience may be better for most users.
Frequently asked questions
How can I contact MeMD?
There are several ways to reach the care team:
- Phone. Call 855-636-3669. If your issue is time-sensitive, this is the best option.
- Email. Send a message to helpdesk@memd.me.
- Live chat. Speak to a rep in real-time on MeMD’s site.
- Social. Contact the company via Facebook, Twitter or LinkedIn.
How does MeMD protect my data?
The company uses Secure Socket Layer (SSL) technology to encrypt your personal information and prevents unauthorized access. Its servers are housed in secure data centers, which are staffed 24/7 and equipped with electronic surveillance and multifactor access control systems.
